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Brought to you by Reviews of Raffles Hotel Beijing

• Wonderful Hotel

  TaraH359

  Cleveland, Ohio | Apr 13, 2019 | Trip type: Family

  We had a wonderful stay at this hotel mid March. We had a lovely room to begin with but it had been unseasonably warm so the room was warm. The general manager saw us at breakfast and introduced himself. We told him the room was a little bit warm and he had us moved to an incredible room immediately. It was a beautiful suite with a view of the Chang An Avenue. The staff could not be more helpful. Especially, concierge Hank. The breakfast was extensive and delicious with both Western and Eastern selections. The location was perfect for the Wangfujing shopping area, forbidden City and Tiananmen Square. All were a short walk away. The indoor pool was great. This hotel is an excellent value for the amenities offered. It is the original "Beijing Hotel" and is loading with interesting history.

  Marketing N, 总经理 at Beijing Hotel NUO, responded to this review

  Dear TaraH359,
  
  Thank you for your time reviewing us, we are thrilled that you had a great experience in our hotel.
  I will pass your positive comments to Hank as he always try to fulfill each guest's wishes to the best of his ability. Our Ladies and Gentlemen are commited to ensure the well being of every guests and I am delighted they were able to fulfill that commitment.
  Hope to see you again in our hotel if your travels take you back to Beijing.
  
  Sincerely,
  Aref Sayegh
  General Manager

• Lovely hotel

  DAVID D

  London, United Kingdom | Apr 8, 2019 | Trip type: Couples

  My wife and I stayed for 6 nights in late March. On checking in we were told we had been upgraded to a, very large, traditional room in the older part of the hotel. The room was lovely and though I can imagine it might get hot in the warmer months it was just fine at this time. The reception staff, concierge and restaurant staff all had good, or at least some, English and we could get by easily. The buffet breakfasts are very good and the hotel even left a lovely cake and bottle of champagne to celebrate my wife's birthday. All this was combined with a great location (walkable to Tiananmen and the Forbidden City, very close to Wangfujing shopping and restaurants), excellent service and great value for money.

  Marketing N, 总经理 at Beijing Hotel NUO, responded to this review

  Dear DAVID D,
  
  Thank you for your very nice review and recognizing our Ladies and Gentlemen as they strive to give a memorable experience for our guests. I am thrilled that your time with us was good and everyone you came in contact with was able to fulfill your needs and expectations.
  It was a pleasure having you with us and we hope to see you again if your travel takes you back to Beijing!
  Sincerely,
  
  Aref Sayegh
  General Manager

• Old World Charm, First World Amenities

  RG_WorldTravel

  Los Angeles, California | Apr 5, 2019 | Trip type: Friends getaway

  This is one of the oldest properties in Beijing, and is on the most famous boulevard with views of Tiananmen Square and less than a 5 minute walk to it, as well as the Forbidden City.
  The rooms very large and charming, the breakfasts are world class and the staff is very friendly and polite. Great place to stay in Beijing!

  Marketing N, 总经理 at Beijing Hotel NUO, responded to this review

  Dear RG_WorldTravel,
  Thank you for your great detailed review!
  The Beijing Hotel NUO Ladies and Gentlemen are commited to deliver a personalized and memorable experience and I am thrilled they were able to fulfill your expectations.
  Hope to see you back if your travel takes you back in Beijing and thank you for having chosen our hotel.
  Sincerely,
  Aref Sayegh
  General Manager

• Warm welcome and hospitality

  positivtraveller

  Mar 17, 2019 | Trip type: Solo travel

  I was in Beijing last weekend for a short weekend stay. "Summer" from Front Office gave a very warm welcome and allocated a great 'signature' room for my short stay facing the Chang An avenue. Summer offered to show the hotel and provided a very charming orientation. Well done!
  During the stay the Door Man/Concierge Jason impressed with his personalized services and organizing transportation for me. His English was good but most important his kindness was outstanding.
  Also I enjoyed the overall friendly and positive attitude of the service team on the floor and in the Public Areas equally.
  Special thanks to the General Manager, Mr Aref Sayegh, a truly professional hotelier, for his kind welcome and farewell.

  Marketing N, 总经理 at Beijing Hotel NUO, responded to this review

  Dear positivtraveller,
  
  Thank you for your kind review; it is a pleasure to read you and your positive comments about our Ladies and Gentlemen and most particularly about Summer and Jason who are fine young professionals. I will pass on your feedback.
  Hope to see you again when your travel takes you back to Beijing.
  Sincerely,
  
  Aref Sayegh
  General Manager

• Beijing nuo

  Thomachen1

  Corpus Christi, Texas | Mar 16, 2019 | Trip type: Family

  Stayed during the Congress with 2/3 of hotel closed with high security and windows locked . Location is priceless. Food in hotel was excellent. We took 2 rooms for a family of 5 and was happy with the service and the kids price

  Marketing N, 总经理 at Beijing Hotel NUO, responded to this review

  Dear Thomachen1,
  Thank you for your great feedback, comments and understanding. We are delighted that our Ladies and Gentlemen were able to deliver a memorable experience to you and your family. I will pass on your comments to the culinary brigade, they will be thrilled To know that their efforts are being noticed. Hope we will see you soon when you travel takes you back to Beijing.
  
  Sincerely,
  Aref Sayegh
  General Manager
  

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