Ritz-Carlton Hotel Chengdu
(5/5 by China National Tourism Administration)

Nearby: Moore department Store (tianfu square), Chunxi Road Pedestrian Street show on map

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Ranked #5 Hotel in Chengdu

Rated by 153 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "World Class Service"Jan 12, 2020
  • "Nothing short of Extraordinary"Jan 5, 2020
  • "Awesome!"Jan 1, 2020

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Ritz-Carlton Hotel Chengdu


Room type # of guests in room  
Club Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)


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Over 153 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


19.0 km (11.8 miles) drive (27 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Ritz-Carlton Hotel Chengdu

  • No.269 Shuncheng Avenue, Qingyang District, Chengdu, China
      • Tianfu Square
      • Wenshu Yuan Monastery
      • Kuanzhai Ancient Street of Qing Dynasty
      • Chunxi Road Pedestrian Street
      • Moore department Store (tianfu square)
      • Ito Yang huatang Mall (Chun Hee)
      • Chicony Plaza (chunxi road)

Ritz-Carlton Hotel Chengdu


What's In the Hotel

    • Free WiFi
    • Elevator
    • Designated Smoking Areas
    • show more
    • Number of meeting rooms - 7
    • Number of restaurants - 2
    • Number of floors - 41
    • Total number of rooms - 353
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • show more
    • Luggage Storage
    • Business Center
    • Conference space size (meters) - 1716
    • Conference space size (feet) - 18464
    • Meeting Room
    • Conference Center
    • Frontdesk Service (24 Hours)
    • Limo/Town Car Service
    • Wedding Services
    • Spa
    • Steam Room
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Coffee Shop
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Connecting Rooms
    • Crib
    • Extra Bed Available
    • In-Room Safe
    • Free Local Calls
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • DVD Player in the Room
    • iPod Docking Station
    • Climate Control
    • Refrigerator
    • Coffee/Tea Maker
    • Turndown Service

Good to Know

  • Pets not allowed
  • Check in from 14:00
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥250.00 ($39.11) per person (approximately)
      • ¥345.00 ($53.97) per night
      • ¥30.00 ($4.69) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Ritz-Carlton Hotel Chengdu

  • World Class Service
    pepef538
    Jan 12, 2020 | Trip type: Business

    I travel frequently to Chengdu and have chosen to stay at the Ritz Carlton because of the consistent, superb service and attention to every detail.
    All the personnel at the club lounge are always most eager to make one’s stay a perfect one and the quality and variety of food provided throughout the day is wonderful.
    I’d like to make particular mention of Sheeran, who has always being very attentive and provided great service, but this time she has really gone the extra mile.
    I was in need of a personal service from the city unrelated to the hotel. She gathered all the necessary information, searched the Internet and through personal contacts and multiple phone calls over a long period of time was able to arrange for this service to be provided In a most efficient and economical way for me saving me a lot of time, money and headache. She didn’t have to do this but she took it upon herself to assist me and carried this through to completion. Real world class service!!

    RCChengdu, General Manager at The Ritz-Carlton, Chengdu, responded to this review

    Dear pepef538,

    Thank you very much for staying with us again and taking your valuable time to give us feedback. We are very appreciate to learn that The Ritz Carlton luxury & personalized service delighted your stay and we are very proud to be recognized by you . I will shared your great comments with Sheeran & Team, your feedback will be the greatest encouragement for all us.

    Thank you again and we are looking forward to welcoming you to come and stay with us again. Let us stay with you.

    Warm regards,

    Marcel Damen
    General Manager

  • Nothing short of Extraordinary
    joo_2019-9
    Singapore, Singapore | Jan 5, 2020 | Trip type: Family

    This trip was to planned very close to my mother’s birthday, so I wrote an email to the team requesting if they could do something to surprise my mother upon our arrival.

    It’s not my first time requesting for such at a hotel and typically they just provide a cake, with Happy Birthday.

    When we arrived late at night, to my very surprise, the team actually put up an entire decoration with balloons and fairy lights all over the room! What really impressed me was that they gave us a JELLY CAKE! Basically, a cake made with only fruits and jelly (because I also informed them that I couldn’t take dairy). Who would’ve thought they catered to my dietary requirements as well (‘cos it wasn’t my birthday). And they gave us 2 cute Ritz Carlton Pandas along with a sweet hand-written Card!

    Towards the end of our trip, my mother asked where the post office was, because she’s a stamp collector. The very sweet chief concierge actually bought some stamps for her as a souvenir after he found out about her request!

    I’d say, the team at Ritz Carlton has done an extremely wonderful job at making our stay very memorable. They’re always helpful, attentive and extremely hospitable. They’ve shown true personalized service, and created many WOW moments for us.

    Coming from the industry myself, I’ve high expectations but they’ve managed to truly impress me.

    Thank you Kevin, Amy, Cassie, Frank, and team!

    I am very glad to have chosen to stay at Ritz Carlton, Chengdu. (Initially I chose another hotel but subsequently cancelled that and decided on Ritz Carlton!)

    Pertaining to the room, the room is very spacious, luxurious, with walk-in wardrobe and my favourite part of the room is the heated toilet bowl! (Very useful especially in winter)

    For those deciding where to stay, if you’re into luxury - trust me, you wouldn’t regret choosing to stay at The Ritz Carlton, Chengdu

    RCChengdu, General Manager at The Ritz-Carlton, Chengdu, responded to this review

    Dear joo_2019-9,

    Thank you very much for taking your valuable time to share your experience at our hotel and appreciate you have chosen us for this special occasion. We are super delighted to learn that you had an wonderful time with us, highlighting the Ritz-Carlton luxury & finest personalized service made you feel great especially during your mother’s birthday, it made us very proud to be recognized by you.

    All ladies & gentlemen at The Ritz Carlton are looking forward to welcoming you and family to back to stay us in the near future. Let us stay with you.

    Happy New Year!

    Marcel Damen
    General Manager


  • Awesome!
    CAWorldtraveler
    San Jose, CA | Jan 1, 2020

    We really enjoyed our short say at the hotel. The location is pretty good. We arranged for airport pick-up with hotel. A lady met us on arrival and brought us to the car. One small carry-on did not fit in the trunk and while I could have easily kept it on my lap, she insisted she will bring it by taxi to avoid any discomfort. This, of course, was above and beyond.

    On arrival at the hotel, we were met by the General Manager who welcomed us. This was also unexpected and above and beyond on service. We stayed in a corner suite, which had nice views and plenty to windows, including along the entire length of the bathroom.

    We had afternoon tea with some light food at the Lobby lounge, which was excellent. There was a live pianist who was very nice too. We visited the Jilin street (Chengdu old town), which was very nice. Dinner at the Ritz was nice.

    Unrelated to the hotel, my only complaint about traveling in China is inability to use even local ride-share apps such as DiDi (uber of China) as they require a local bank account. Getting a taxi can be impossible sometimes and it would be helpful if one could input a foreign credit card and be set-up on DiDi. The fact that you can download the app, see cars and fares is like rubbing salt on the wound when you just can’t flag a taxi.

    RCChengdu, General Manager at The Ritz-Carlton, Chengdu, responded to this review

    Dear CAWorldtraveler,

    Thank you very much for taking your valuable time to share your experience at our hotel and thank you for choosing us over other hotels. It was a pleasure meeting you during your stay and happy to learn from you that you had an wonderful time with us. We are proud to get your recognition as such an senior hotel reviewer.

    All ladies & gentlemen at The Ritz Carlton are looking forward to welcoming you to back to stay with us if your travels will bring you back to Chengdu. Happy New Year to you and your family!

    Warm regards,

    Marcel Damen
    General Manager

  • Wow wow wow
    jbucktn
    Nashville, Tennessee | Jan 1, 2020

    the Ritz prides themselves and being service-oriented and they certainly lived up to their standards. without getting into too much detail, I have examples to take back to my team in the US on how they can be more service orientated. thank you so much Ritz Chengdu for a fantastic stay that did not disappoint!

    RCChengdu, General Manager at The Ritz-Carlton, Chengdu, responded to this review

    Dear jbucktn,

    It is with great pleasure to learn that you had a memorable experience with us, and that you enjoyed the Ritz Carlton luxury service provided by our Ladies and Gentlemen, we are very proud to be recognized by you and that you share these service experiences with your team back home in the US!

    Thanks again and we are looking forward to welcoming you back to stay with us again.

    Happy New Year!

    Marcel Damen
    General Manager

  • Awesome!
    CAWorldtraveler
    San Jose, CA | Jan 1, 2020

    We really enjoyed our short say at the hotel. The location is pretty good. We arranged for airport pick-up with hotel. A lady met us on arrival and brought us to the car. One small carry-on did not fit in the trunk and while I could have easily kept it on my lap, she insisted she will bring it by taxi to avoid any discomfort. This, of course, was above and beyond.

    On arrival at the hotel, we were met by the General Manager who welcomed us. This was also unexpected and above and beyond on service. We stayed in a corner suite, which had nice views and plenty to windows, including along the entire length of the bathroom.

    We had afternoon tea with some light food at the Lobby lounge, which was excellent. There was a live pianist who was very nice too. We visited the Jilin street (Chengdu old town), which was very nice. Dinner at the Ritz was nice.

    Unrelated to the hotel, my only complaint about traveling in China is inability to use even local ride-share apps such as DiDi (uber of China) as they require a local bank account. Getting a taxi can be impossible sometimes and it would be helpful if one could input a foreign credit card and be set-up on DiDi. The fact that you can download the app, see cars and fares is like rubbing salt on the wound when you just can’t flag a taxi.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Ritz-Carlton Hotel Chengdu

    • The Ritz-Carlton, Chengdu IntroductionOverlooking the city’s central Tianfu Square, The Ritz-Carlton, Chengdu offers travelers an ideal base from which to explore Chengdu’s cultural and culinary wealth as well as the vast, emerging potential of Western China’s dynamic economies. With guest rooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guest rooms include walk-in closets, 5-fixture bathroom’s featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements.The luxury Chengdu hotel offers memorable and diverse dining opportunities at each of its four restaurants and bars. Its Li Xuan Chinese Restaurant specializes in Cantonese and local Sichuanese creations; SPICES, an all-day dining restaurant, features classics of the Italian, Japanese, Southeast Asian and Chinese cuisines prepared at live cooking stations; The Lobby Lounge hosts a traditional English Afternoon Tea in addition to a sophisticated menu of classic cocktails while the stylish FLAIR lounge serves fresh sushi and Asian-inspired tapas indoors and on an outdoor patio to the accompaniment of a live DJ. Meeting spaces include a Grand Ballroom, Junior Ballroom and seven additional meeting rooms totaling 1,700 square meters of function space. Guests will find relaxation and wellness on the 23rd floor with the full-floor luxury Ritz-Carlton SPA, an indoor swimming pool with underwater music and Fitness Center with state-of-the-art Technogym equipment.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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