Ascott Hotel Raffles City Chengdu
(4/5 by China National Tourism Administration)

Nearby: Raffle's City Shopping Mall, Sichuan Gymnasium, Yanlord landmark Plaza show on map

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Ranked #22 Hotel in Chengdu

Rated by 158 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Excellent location!"Oct 17, 2018
  • "1st international trip - review from a Canadian’s perspective"Sep 17, 2018
  • "Restaurant and breakfast"Sep 16, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Ascott Hotel Raffles City Chengdu


Room type # of guests in room  
Deluxe Studio

1 King Bed

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King And 2 Single Beds

Sleeps 5 guests (up to 4 children)

Deluxe Studio

2 Single Beds

Sleeps 3 guests (up to 2 children)

Executive Studio

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Studio

2 Single Beds

Sleeps 3 guests (up to 2 children)

Premier Studio

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)


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Over 158 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


17.0 km (10.5 miles) drive (22 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Ascott Hotel Raffles City Chengdu

  • No.3 Section 4, South Renmin Road, Wuhou District, Chengdu, China
      • Raffle's City Shopping Mall
      • Huaxiba
      • Sichuan Gymnasium
      • Sichuan University
      • Yanlord landmark Plaza

Ascott Hotel Raffles City Chengdu


What's In the Hotel

    • Free WiFi
    • Number of meeting rooms - 5
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Dry Cleaning & Laundry Service
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Conference space size (meters) - 0
    • Conference space size (feet) - 0
    • Tours/Ticket Assistance
    • Express Check-in
    • Fitness Facilities (Nearby)
    • Kids' Club
    • Bar & Lounge
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Connecting Rooms
    • Slippers
    • In-Room Safe
    • Blackout Curtains
    • Desk
    • Free WiFi
    • Complimentary Toiletries
    • Designer Toiletries
    • Bathrobes
    • Separate Bathtub and Shower
    • Separate Bedroom
    • Television
    • DVD Player in the Room
    • show more
    • iPod Docking Station
    • Satellite TV Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥80.00 ($12.52) per person (approximately)
      • ¥350.00 ($54.75) per vehicle (roundtrip)
      • ¥330.00 ($51.63) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Ascott Hotel Raffles City Chengdu

  • Excellent location!
    Pierre R
    Basel | Oct 17, 2018 | Trip type: Couples

    Everything is perfect. The réception works good, specially Cindy is a very good organizer and very friendly! The deposit is much to high!!! The rooms are very big and very clean and the staff is very helpful. We come again...

    Wilfred H, General Manager at Ascott Raffles City Chengdu, responded to this review

    Dear Pierre R,

    Thank you very much for staying with us at Ascott Raffles City Chengdu, we are very happy to hear you had enjoyed your stay.

    We have shared your compliments for Cindy with her, and we are very grateful you had taken the time to compliment her.

    It is indeed our pleasure to be of assistance to you during your stay, and we eagerly look forward to having you stay with us again when you visit Chengdu.

    Thank you and we wish you a wonderful day!

    Yours sincerely,

    Wilfred Hee
    Residence Manager
    Ascott Raffles City Chengdu

  • 1st international trip - review from a Canadian’s perspective
    canadian502017
    Vancouver, Canada | Sep 17, 2018 | Trip type: Solo travel

    This review includes a few observations for 1st time international travellers from North America.

    Overall, I really enjoyed my stay at this hotel. I struggled with a 4 or a 5 rating because there are a couple of areas that could be improved, which I’ll include in the review, but for me they were minor so I gave it 5 stars.

    Check in - the check in process was simple. The staff speak English and were very pleasant. If you booked your trip through a travel agent, and already paid for your room, i would recommend having a copy of your travel itinerary from your agent that shows the booking confirmation and reference numbers. I found that my hotels often were not aware that I had already paid. I would recommend confirming at checkin that they are aware the room has already been paid.

    The room - excellent. Very clean and quiet. No noise from other suites. Check other reviews or the hotel website to determine what each room offers. Mine had a stove, fridge and washing machine but I was upgraded so yours may not have all of these features. A couple observations…. The plugs are different than North America but the hotel will provide you with an adapter, if you ask, so you can plug in your North American devices (phone, computer, etc). Also, there was a little slot by the inside of the door where you put your room card to activate the lights. After day 1 they put a different card in this slot so I didn’t have to use my room card.

    Lounge - a little small but it wasn’t busy so I found it okay.

    Gym - good mix of free weight and machines

    Breakfast buffet - this area could be improved. The selection was limited. Read other recent reviews to see if it has changed. I don’t eat a big breakfast so it wasn’t an issue for me. This was the main area that made me debate between giving the hotel 4 or 5 stars.

    Location - there is a shopping mall attached to the hotel which was very useful if you need to pick up a few things. I think there was also a Starbucks in the mall if you need that to start your day ☺️

    Subway - I didn’t use it but it’s very close. I’ve attached a map that was provided by the hotel that shows the location of the stops and various sites.

    Overall, i really enjoyed my stay at this hotel. The staff were wonderful and very helpful. I would definitely stay at this hotel again.

    Wilfred H, General Manager at Ascott Raffles City Chengdu, responded to this review

    Dear canadian502017,

    thank you for taking time to share a detailed feedback of your stay with us at Ascott Raffles City Chengdu!

    We are very glad to hear that you had enjoyed your stay with us. We have shared your feedback regarding the breakfast service with the breakfast vendor and am working closely with him to make improvements to the restaurant.

    Thank you once again, and we look forward to seeing you soon in one of our Ascott properties.

    Yours sincerely,

    Wilfred Hee
    Residence Manager
    Ascott Raffles City Chengdu

  • Restaurant and breakfast
    EddieWong
    Sep 16, 2018 | Trip type: Couples

    Overall, I’m satisfied with the ambient of hotel. It is so convenient to access to the mall next door. The room was clean and nice.
    The only point I need to emphasise is the restaurant where served breakfast on 38 floor. The restaurant itself was cleaned and neat as well. However, there were somethings that I think it was below par:
    1. The variety of food
    2. The quality of food
    3. The staff

    1. On the second day we went, we were bored with their food. The choice of food was 90% the same they served on the first day.
    2. The variety of food was limited, I wished the quality was above par in order to match with the hotel standard. However, it was disappointed.
    3. The staffs over there were not helpful and friendly enough. They didn’t even know how to serve a cup of coffee. I asked for a Americano Coffee, The coffee they served was Espresso without a tray. To a high-class standard hotel, this should be happened.

    Wilfred H, General Manager at Ascott Raffles City Chengdu, responded to this review

    Dear EddieWong,

    Thank you very much for taking time to share your feedback with us.

    We are looking into the issues raised with regards to the breakfast vendor and we are working closely with him to improve the offerings and services.

    We will check the daily breakfast menu to ensure the choices are varied, and the training of the restaurant staff has been emphasised to the restaurant operator.

    We will continue to be vigilant and ensure the breakfast service quality improves for a better experience of our guests.

    Thank you very much and I wish you a wonderful week ahead!

    Yours sincerely,

    Wilfred Hee
    Ascott Raffles City Chengdu

  • Restaurant and breakfast
    eddiewong
    Kuala Lumpur, Malaysia | Sep 16, 2018 | Trip type: Couples

    Overall, I’m satisfied with the ambient of hotel. It is so convenient to access to the mall next door. The room was clean and nice.
    The only point I need to emphasise is the restaurant where served breakfast on 38 floor. The restaurant itself was cleaned and neat as well. However, there were somethings that I think it was below par:
    1. The variety of food
    2. The quality of food
    3. The staff

    1. On the second day we went, we were bored with their food. The choice of food was 90% the same they served on the first day.
    2. The variety of food was limited, I wished the quality was above par in order to match with the hotel standard. However, it was disappointed.
    3. The staffs over there were not helpful and friendly enough. They didn’t even know how to serve a cup of coffee. I asked for a Americano Coffee, The coffee they served was Espresso without a tray. To a high-class standard hotel, this should be happened.

    Wilfred H, General Manager at Ascott Raffles City Chengdu, responded to this review

    Dear EddieWong,

    Thank you very much for taking time to share your feedback with us.

    We are looking into the issues raised with regards to the breakfast vendor and we are working closely with him to improve the offerings and services.

    We will check the daily breakfast menu to ensure the choices are varied, and the training of the restaurant staff has been emphasised to the restaurant operator.

    We will continue to be vigilant and ensure the breakfast service quality improves for a better experience of our guests.

    Thank you very much and I wish you a wonderful week ahead!

    Yours sincerely,

    Wilfred Hee
    Ascott Raffles City Chengdu

  • 3 nights - good stay
    WhiteL28
    Sep 4, 2018 | Trip type: Solo travel

    Good choice of hotel. Room was lovely, big, new/newly renovated so fittings & furnishings were smart, plush and functional. Fab big bathroom. Very clean. Connected to the Raffles City mall which was nice to amble around in (and grab a bite at the many restaurants) when I had a few hours to kill. Breakfast was decent. Only niggle is the service - everyone was polite and helped when asked - but never tried to engage (eg at breakfast, nobody came by to ask if anything was needed or if everything was ok, similarly nothing from the front reception either) - to be fair it could entirely be due to language differences and the locals' lack of comfort with foreign guests and languages, but this human element was definitely missing. In any case would definitely recommend for short trips.

    Wilfred H, General Manager at Ascott Raffles City Chengdu, responded to this review

    Dear White L,

    Thank you very much for taking the time to share the review of your stay with us. We appreciate it very much!

    We will look into the feedback regarding the lack of the staff interaction and take measures to improve our services.

    This include arranging more customer servicing training and courses, as well as supervision of the staff's performance actively.

    Thank you once again for sharing and we look forward to having you stay with us should you visit Chengdu again.

    Yours sincerely,

    Wilfred Hee
    Residence Manager
    Ascott Raffles City Chengdu

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Ascott Hotel Raffles City Chengdu

    • Ascott Raffles City Chengdu is part of CapitaLand's Raffles City Chengdu, an integrated development comprising Grade A offices, premium shopping malls, and luxury apartments. Strategically located in the heart of Chengdu’s bustling central business district, Ascott Raffles City Chengdu is conveniently located at the metro interchange connecting Line 1 and soon-to-be-completed Line 3, and has a direct link to the nearby Sichuan Gymnasium. From Ascott Raffles City Chengdu, it takes only 30 minutes by car to the Chengdu Shuangliu International Airport and is a 10 minutes ride away to the Chengdu South Railway Station. With such a prime location, Ascott Raffles City Chengdu is an ideal serviced residence for business travellers, offering residents an integrated environment to meet your work and lifestyle needs. Ascott Raffles City Chengdu offers 298 spacious and luxurious studios, one-, two- and three-bedroom apartments, specially designed with separate living and dining rooms, full-equipped kitchens, and quality home entertainment systems to meet your short-term or long-term needs.The residence’s business centre is fully equipped with conference and meeting rooms, making organizing corporate functions a breeze. With wireless broadband internet access and personalized business support services, executives can work efficiently at their peak without having to step out of the property. For leisure, residents can also access a wide range of facilities, such as the fitness centre and the indoor heated swimming pool, to unwind after a day’s work. A panoramic city skyline also awaits at the property’s sky lounge, where you can indulge in a round of cocktail and canapés, truly experiencing global living at Ascott Raffles City Chengdu.Ascott Raffles City Chengdu is one of a luxurious collection of The Ascott Limited's serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you nearly 30 years' experience in supporting travellers who work and live away from home. Because life is about living.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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