Shangri-La Hotel Guilin
(5/5 by China National Tourism Administration)

Nearby: Zhongshan Middle Road Yeshi Street, Lijiang Folk Customs Garden show on map

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Ranked #2 Hotel in Guilin

Rated by 931 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "“Great location, lovely hotel”"Jul 2, 2018
  • "Excellent Hotel"Jun 28, 2018
  • "Highs and lows but not what you expect from a Shangri-La"Jun 23, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Shangri-La Hotel Guilin


Room type # of guests in room  
Deluxe Room

2 Twin Beds

Sleeps 2 guests (up to 1 child)

Horizon

2 Twin Beds

Sleeps 2 guests (up to 1 child)

Executive Suite

1 King Bed

Sleeps 4 guests (up to 1 child)


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Over 931 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
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Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


42.4 km (26.3 miles) drive (38 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Guilin

  • No.111 Huan Cheng Bei Er Road, Guilin, China
      • Guilin North Railway Station
      • Laorenshan (Old Man Hill)
      • Seven Star Park (Qixing Gongyuan)
      • Lijiang Folk Customs Garden
      • Folded Brocade Hill (Diecai Hill)
      • Zhongshan Middle Road Yeshi Street

Shangri-La Hotel Guilin


What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Computer Station
    • Porter & Bellhop
    • Lobby Television
    • Number of meeting rooms - 7
    • Number of restaurants - 2
    • Total number of rooms - 449
    • Number of buildings/towers - 1
    • Number of floors - 7
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • show more
    • Childcare (Surcharge)
    • Free Childcare
    • Business Center
    • Meeting Room
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Kid's Pool
    • Kids' club (Surcharge)
    • Kids' club (Surcharge)
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Game Room
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Poolside Bar
    • Coffee/Tea In Lobby
    • Coffee Shop
    • Outdoor Pool
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Connecting Rooms
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Minibar
    • Free Bottled Water
    • Free Local Calls
    • Access via Exterior Corridors
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • LCD TV
    • Premium TV Channels
    • Satellite TV Service
    • Refrigerator
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available
      • ¥140.00 ($21.90) for adults and ¥70.00 ($10.95) for children (approximately)
      • ¥500.00 ($78.22) per vehicle (one way)
      • ¥345.00 ($53.97) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Shangri-La Hotel Guilin

  • “Great location, lovely hotel”
    sharon L
    United Kingdom | Jul 2, 2018 | Trip type: Family

    Great location, lovely hotel and friendly staff. We had a room overlooking the Li river. The room had a separate living area which we put a fold down bed in for out teenage son. Plenty of room for our 3 night stay. Chinese restaurant very good standard and choices for all nationalities in the breakfast dining room. Lobby bar in the foyer was a nice place for pre dinner drinks and the hotel also had a bar that brewed its own beer, excellent bar staff very friendly and welcoming with large screen for the World Cup!
    The outdoor pool was closed which was a shame as the weather was hot. I am sure it will be a great place to relax by when renovated as the gardens are beautiful.

    , General Manager at Shangri-La Hotel Guilin, responded to this review

    Dear value guest,

    Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to our colleagues accordingly.

    The outdoor pool was closed due to maintenance during your stay. We are very sorry for the inconvenience caused. Now it has been opened and will be operated until 30 Sep. Hope that we will have the opportunity to redeem ourselves in future.

    Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

  • Excellent Hotel
    John P
    Stockton-on-Tees, United Kingdom | Jun 28, 2018 | Trip type: Couples

    Stayed here a couple of nights. Lovely hotel and, once again for Shangri La hotels, a wonderful breakfast buffet. Nice big rooms. Lovely gardens with exit gate to access the riverside walk. Shame the fountain was seeing overhauled.

    , General Manager at Shangri-La Hotel Guilin, responded to this review

    Dear value guest,

    Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. By the way, the fountain is upgrading, which will be completed in Jul. Sorry for the inconvenience caused.

    Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

  • Highs and lows but not what you expect from a Shangri-La
    Roverbjc
    Shanghai, China | Jun 23, 2018 | Trip type: Family

    The staff are friendly and do try and help. We didn’t bring a pushchair for our toddler son whose battery is normally never ending, but he was unwell and the hotel kindly arranged a loan buggy, However, if you are used to typical Shangri-La international hotels, this hotel will disappoint you. This hotel is just a mass tourist hotel aimed at the local market. I can’t say I blame them, as this is their major market, but the hotel should be branded as a Traders hotel or similar, not a Shangri-La. The Shangri-La website says they are 5* luxury hotels. This ain’t.

    The food is to a very average standard and no better than a typical 3* Chinese hotel. The food and service has gone local. Pink stinking tasteless sausages at breakfast, similar to what you could buy in Family Mart for 3 rmb each. Stale croissants that are so dry they shatter into a hundred pieces if you try and cut them and room service that cannot manage basic condiments like salt and ketchup and presents you with overcooked food.

    Room decoration, I suppose a matter of taste, but a bit old fashioned.

    300 rmb for a daily pass for children to enjoy most of the amenities! That was a surprise they don’t tell you about on the website. If you don’t want everything you can pay a “mere” 100 rmb for all day access to the children’s play area. A kids play area with balls and slides can be found in most decent hotels for free. 50 rmb for twice round the hotel on a toy train is a joke. A resort hotel that stings you for extras.

    I wanted to leave a day early but my wife has persuaded me to stay the full four nights we booked, but I do so wish we’d stayed elsewhere. I’m sure we could have got a similar level of service and amenities for half the price of the Shangri-La.

    I assume a hotel chain like the Shangri-La conducts audits their properties or at least hope they do, but standards here are not I expected. For the price and level of service I could not recommend it.

    , General Manager at Shangri-La Hotel Guilin, responded to this review

    Dear value guest,

    Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience.

    We are very disappointed that we were not able to meet your expectations during your stay. We have taken note of your comments and shared them with Kitchen. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future.

    In regards of most of the recreation activities and facilities, unfortunately we don’t have any plan to provide free entrance of Kids Club at the moment. Hence, we suggest reserving our Family Package for your next stay via hotel Reservation Department which includes daily breakfast for 2 adults and 1 child under 12 years old, half day pass activities for 1 child under 5-12 years old during the stay (Inclusive of Mini Royal Train Tour, Bumper Boat, Mini Zoo Feeding, Rock Climbing Kid's Arts Crafts, fun at Kids Club and Game Lounge), one complimentary children tent during the stay, enjoy 20% off F& B and Guilin scenic spot tickets, enjoy 50% off SPA and pick-up from airport to hotel, enjoy RMB100 laundry credit during stay. And there are slides in the backyard garden for free.

    Once again, thank you for your comments and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you back to Shangri-La Hotel, Guilin in the future.

  • Good Room but horrible breakfast
    RachelIsrael
    Israel | Jun 18, 2018 | Trip type: Couples

    The hotel is beautiful with very large lobby. The room itself is very good with huge bed and superior bed linen. The breakfast hall though was terrible. it seems rich at first but then you see that food quality is not very good, not to mention the coffee. There were too many people talking very loudly. The next day we went to Yangshou that also seemed a nicer city.

    , General Manager at Shangri-La Hotel Guilin, responded to this review

    Dear value guest,

    Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay.

    Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our food quality, it would be deeply appreciated if you would advise us of more details at your convenience.

    Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.

  • Hotel stay was a disappointment
    Sheri H
    Atlanta, Georgia | Jun 8, 2018 | Trip type: Family

    This was our second of five hotels we stayed in during our two week visit to China. The rooms felt old and were not super clean - sofa was stained and carpet was dirty. Also there was no outlet in the bathroom so it made it difficult for women to do their hair. Would not stay here again.

    , General Manager at Shangri-La Hotel Guilin, responded to this review

    Dear value guest,

    Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience.

    We are very sorry for what you mentioned. We have taken note of your comment on sofa and carpet. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer experience in the future.

    As for the outlet in the bathroom, actually there is one near the mirror in the bathroom. In order to avoid the guest cannot find the outlet in bathroom and improve customer stay experience in future, it would be deeply appreciated if you would advise us of more details at your convenience.

    Once again, thank you for your comments and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you back to Shangri-La Hotel, Guilin in the future.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Shangri-La Hotel Guilin

    • Located close to the picturesque Li River, the Shangri-La Hotel Guilin (Guilin Xianggelila Dajiudian) is just a ten-minute drive from the Diecai Mountain Scenic Area, downtown Guilin and popular Zhengyang pedestrian street, with its diverse assortment of shops and restaurants.

      Featuring a traditional Chinese style, this Guilin hotel offers deluxe and river-view rooms, as well as suites.

      The on-site restaurants and bar are some of the best in the city, serving both delicious dishes and excellent drinks. There is also a 1600-seat banquet hall available for booking.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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