Hyatt Hotel Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Ranked #4 Hotel in Hangzhou

Rated by 920 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Ideal location"Dec 5, 2018
  • "Nice hotel staff and easy access to West Lake"Dec 4, 2018
  • "Great customer service and wonderful renovated rooms!"Nov 25, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


Highlights of Hyatt Hotel Hangzhou

Mind blowing and captivating view of the west lake

Spacious Luxurious rooms for an elegant holiday
Friendly atmosphere and an excellent service
Equipped with modern amenities for a hassle free stay

Ready for some night shopping centers in few steps from the hotel?

West Yintai shopping mall for all your shopping needs - located 1.2 km away from the hotel
Visit West Lake - only 1.0 km away from the hotel

Free WiFi and Free Parking


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Room type # of guests in room  
Garden Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Lake View Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Lake View Room

2 Twin Beds

Sleeps 3 guests (up to 2 children)

Club Room Lake View

1 King Bed

Sleeps 3 guests (up to 2 children)

Guest Room

2 Twin Beds

Sleeps 2 guests

Guest Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Garden Room

2 Twin Beds

Sleeps 3 guests (up to 1 child)

Club Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Club Room

2 Twin Beds

Sleeps 3 guests (up to 1 child)

Deluxe Room (Club)

1 King Bed

Sleeps 3 guests (up to 2 children)

Club Room Lake View

2 Twin Beds

Sleeps 3 guests (up to 1 child)


We Shop Best Price for You

We always have the best discounts and offers on Hyatt Hotel Hangzhou

But if you do find a lower price on Agoda, Booking.com, Ctrip, Expedia, Hotels.com, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.


Over 920 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


32.4 km (20.1 miles) drive (40 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Hyatt Hotel Hangzhou

    • Visit West Lake - only 1.0 km away from the hotel
  • No.28 Hu Bin Road, Hangzhou, China
      • Longxiangqiao
      • Gu Shan (Solitary Hill)
      • Yue Fei Mausoleum (Tomb of Yuefei)
      • QingHeFang
      • Xi Ling Yin She

Hyatt Hotel Hangzhou


What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Elevator
    • Porter & Bellhop
    • Number of restaurants -
    • Number of floors - 8
    • Total number of rooms - 390
    • Airport Transportation (Surcharge)
    • Train Station Pickup (Surcharge)
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee Shop
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Connecting Rooms
    • show more
    • Crib
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free WiFi
    • Highspeed Internet (Surcharge)
    • show more
    • WiFi (Surchage)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Satellite TV Service
    • Coffee/Tea Maker
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥194.00 ($30.35) per person (approximately)
      • ¥45.00 ($7.04) per 24-hour (rates may vary)
      • ¥230.00 ($35.98) per night
      • ¥120.00 ($18.77) per day

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Hyatt Hotel Hangzhou

  • Ideal location
    Philippe L
    Grenoble, France | Dec 5, 2018 | Trip type: Business

    This is a very nice hotel with great services. The staff is really caring and helpful.
    In particular, the lounge is just wonderful. It is a peaceful place with great food, good tea, and perfectly run by Slava.

    The hotel has a top location along the lake. Everyday, there is a very nice water show on the lake just in front of the hotel.

    But ... the noise due to major works underway can be truly terrible. It had to change room and, even with the new room, I had to seek refuge in the lounge to be able to work (a big thank again to Slava).

    Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear guest,
    Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us.
    We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service, as well as our rooms and breakfast. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests.
    Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused.We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
    Yolanda Qin
    Assistant Public Relation Manager

  • Nice hotel staff and easy access to West Lake
    MMandJJ
    Houston, Texas | Dec 4, 2018 | Trip type: Couples

    Nice check in process and very helpful staff for the traveling tips. It is not easy traveling China if you do not have Alipay. We have a very helpful staff helping us book show tickets and tours and he cares our needs. Hotel location is very good. Walking distance to the mall and lots options to eat. Walking distance to the lake so you can begin your trip right away.

    Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear guest,
    Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
    Yolanda Qin
    Assistant Public Relation Manager

  • Great customer service and wonderful renovated rooms!
    rickyuan
    Nov 25, 2018 | Trip type: Family

    We had a lake view room on the 7th floor. It was a bit dated and smelled of stale cigarette smoke even though all the rooms are supposedly non-smoking. The room was also very noisy, as the hotel is currently undergoing renovations. The hotel did ask us if we were ok with renovations from 9am-6pm, but we said yes not fully understanding how loud it would be. Given the smoky smell and noise, we requested a room change. The staff was more than accommodating to our request, and helped us quickly move to a quiet, newly-renovated room on the 3rd floor with a beautiful garden patio. We loved the new room and were pleased with everything else during our stay. We are grateful for the staffs' efforts to ensure our stay was comfortable!

    Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear guest,
    Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us.
    We are delighted to read that you have enjoyed your stay with us.It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests.
    We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
    Yolanda Qin
    Assistant Public Relation Manager

  • Amazing Service and prime location
    theTiogaGuy
    Nov 20, 2018 | Trip type: Family

    I just came back from a trip in China with my parents. We stayed in three Hyatt properties during the trip:Hyatt Regency Hangzou, Grand hyatt Shanghai, and park Hyatt Shanghai. Hyatt Regency Hangzhou is our favorite one due to amazing service team.

    I stayed with points and got an upgrade for a lake view room. The view of the west lake is memorable especially for a trip to celebrate my Father's birthday. The manager on duty also later came to the our room to bring a wonderful cheese cake. The lady showing us the room was very attentive and extremely polite. Sure the rooms are under renovation and we can hear some noise but the whole team is working hard to provide the best service.

    Before our leaving, I was told that this property will be upgraded to Grand Hyatt after renovation. They certainly hold that standard. I will come back again in future.

    Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us.
    We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service, as well as our rooms. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests.
    We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
    Yolanda Qin
    Assistant Public Relation Manager

  • Hyatt Hangzhou
    vera_amalia
    singapore | Nov 18, 2018 | Trip type: Friends getaway

    I would like to say, Hyatt Regency Hangzhou is one of the best Hyatt hotel in China. The view of West Lake is totally amazing. Special thank you for Slava who made my stay is memorable. I will definetely come back to Hangzhou. With recommendation from Slava from Regency Club, we had an efficient plan around the West Lake. Such a beautiful lake with many attraction spots and beatiful parks. Hotel is located just by West Lake and surrounding by shopping places and restaurants. Walking distance to Hefang street to enjoy the Old Hangzhou Street. A stone away from subway to travel around the town too. Newly renovated room on third floor is with latest technology, I love the new design.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Hyatt Hotel Hangzhou

    • The Hyatt Regency Hangzhou (Hangzhou Kaiyue Jiudian) is prominently located on the bank of the famous West Lake. It is 30 km (18.6 mi) from Xiaoshan International Airport and 4 km (2.5 mi) from the train station. As it is downtown, the hotel is within walking distance of Hubin International Boutique Compound, Wulin Square and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingyin Temple, He Fang Street, Leifeng Pagoda and the Dragon Well Plantation.

      This Hangzhou hotel features 390 guestrooms and suites, many with panoramic views of West Lake. All rooms are equipped with large bay windows, an LCD flat-screen TV, wireless and wired broadband Internet connectivity, and a white marble bathroom with separate bathtub and shower. 24-hour room service is available.

      The signature 28HuBin Road restaurant serves authentic Hangzhou cuisine with modern and creative presentation, while the buffet restaurant and café features international and Asian delights, all prepared in an interactive show kitchen. Bellevue is an elegant bar with live performances and an extensive selection of cocktails and vintage whiskey, and the Lobby Lounge creates a casual atmosphere where beverages, desserts and snacks are served.

      The Business Center offers travel booking, translation, and a full range of business services. In addition, the hotel has 3, 300 sqm (35, 520 sqft) of conference and banquet spaces, advanced technology and a dedicated convention services team.

      For relaxation, guests should visit The Health Club & Spa to be well-pampered. The facitilities feature a sauna, whirlpools, a fitness center, an indoor swimming pool with a skylight roof, and an extensive selection of spa and massage services, allowing guests an opportunity to truly relax.

    • Hyatt Regency Hangzhou Hotel Hangzhou
    • Hyatt Hangzhou
    • Hangzhou Hyatt Regency
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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