Hyatt Hotel Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Last booking: 3 hours ago

Ranked #4 Hotel in Hangzhou

Rated by 920 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Good location"Jun 16, 2018
  • "Excellent location for family in Hangzhou westlake"Jun 7, 2018
  • "Nice view Nice Location with average attitude"Jun 2, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


Highlights of Hyatt Hotel Hangzhou

Mind blowing and captivating view of the west lake

Spacious Luxurious rooms for an elegant holiday
Friendly atmosphere and an excellent service
Equipped with modern amenities for a hassle free stay

Ready for some night shopping centers in few steps from the hotel?

West Yintai shopping mall for all your shopping needs - located 1.2 km away from the hotel
Visit West Lake - only 1.0 km away from the hotel

Free WiFi and Free Parking


5 people booked this hotel in the past 48 hours
Prices may go up in the following days so make your reservation today!

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No booking fees. Best price guaranteed Availability at Hyatt Hotel Hangzhou


Room type # of guests in room  
Garden Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Lake View Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Lake View Room

2 Twin Beds

Sleeps 3 guests (up to 2 children)

Club Room Lake View

1 King Bed

Sleeps 3 guests (up to 2 children)

Guest Room

2 Twin Beds

Sleeps 2 guests

Guest Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Garden Room

2 Twin Beds

Sleeps 3 guests (up to 1 child)

Club Room

1 King Bed

Sleeps 3 guests (up to 1 child)

Club Room

2 Twin Beds

Sleeps 3 guests (up to 1 child)

Deluxe Room (Club)

1 King Bed

Sleeps 3 guests (up to 2 children)

Club Room Lake View

2 Twin Beds

Sleeps 3 guests (up to 1 child)


We Shop Best Price for You

We always have the best discounts and offers on Hyatt Hotel Hangzhou

But if you do find a lower price on Agoda, Booking.com, Ctrip, Expedia, Hotels.com, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.


Over 920 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


32.4 km (20.1 miles) drive (40 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Hyatt Hotel Hangzhou

    • Visit West Lake - only 1.0 km away from the hotel
  • No.28 Hu Bin Road, Hangzhou, China
      • Longxiangqiao
      • Gu Shan (Solitary Hill)
      • Yue Fei Mausoleum (Tomb of Yuefei)
      • QingHeFang
      • Xi Ling Yin She

Hyatt Hotel Hangzhou


What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Elevator
    • Porter & Bellhop
    • Number of restaurants -
    • Number of floors - 8
    • Total number of rooms - 390
    • Airport Transportation (Surcharge)
    • Train Station Pickup (Surcharge)
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee Shop
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Connecting Rooms
    • show more
    • Crib
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free WiFi
    • Highspeed Internet (Surcharge)
    • show more
    • WiFi (Surchage)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Satellite TV Service
    • Coffee/Tea Maker
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥194.00 ($30.35) per person (approximately)
      • ¥45.00 ($7.04) per 24-hour (rates may vary)
      • ¥230.00 ($35.98) per night
      • ¥120.00 ($18.77) per day

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Hyatt Hotel Hangzhou

  • Good location
    blgkrdnz
    Istanbul, Turkey | Jun 16, 2018 | Trip type: Business

    Hotel is clean and comfortable. Location of hotel is realy great! Near the lake so, you could enjoy with great lake view. At night the light performance was happened on the lake which need to be seen!
    And also if you wanna do shopping you could easly find beautiful shopping malls near the hotel, good western reasturants too.

    , Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear guest,
    Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
    We are delighted to read that you have enjoyed your stay with us, especially the good location for the
    West Lake view, as well as the music fountain. You can also go around the shopping malls for the
    entertainment. Our team members will be thrilled to hear of your kind comments, as they strive to
    make very guest experience an unforgettable one.
    We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
    Yolanda Qin
    Assistant Public Relation Manager
    Hyatt Regency Hangzhou

  • Excellent location for family in Hangzhou westlake
    OYL T
    Singapre | Jun 7, 2018 | Trip type: Family

    Property surrounded by local and international shops with new n the old buildings. You will find lots of good popular dinning options within easy walking distance. West lake is just right in front of hotel and tour sightseeing shuttle are available for 40RMB per person round the whole lake- a good way to enjoy west lake !
    Musical fountain at the lake starts at 8pm every night free of charge but can be very crowded nothing too spectacular. Nearby restaurant offers good Hangzhou food.

    Go for lake views hotel room with additional charges. However due to weather and pollution in Shanghai, visibility of mountain and lake can be blurred so manage expectation as beautiful scene doesn’t exists.
    Hotel price is very high compared to other hotels and room needs upgrading and refurbishing, room design is dated. Bed and pillows need to be replaced. Bath tub and toilet space are acceptable. Indoor Swimming pool and spa gym services available( closes at 10-111pm ) Swimming cap is a must. International ATM machine is available as most shops doesn’t accept visa and master card.
    Over all very good for family with seniors. But pricey. Hotel has a famous Chinese restaurant but pricey, venture out to go for cheaper option. So far best location at west lake. Will be back again.

    , Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear Guest,
    Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
    Thanks for your Long-term favorite of our hotel, it’s our honor to have valued guest like you. We are delighted to read that you have enjoyed your stay with us, especially the good location for the West Lake view, as well as the convenience for entertainment. Let’s update to you that our hotel have been in the renovation period which including the guest room updating, hoping to offer our valued guest upgrade more comfortable stay experience. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
    We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
    Yolanda Qin
    Assistant Public Relation Manager
    Hyatt Regency Hangzhou

  • Nice view Nice Location with average attitude
    Connie Y
    Shanghai, China | Jun 2, 2018 | Trip type: Friends getaway

    It is a great hotel in front of west lake.. And convenient to travel to the most key sites. There are so many nice shops around. We had a great time for one night in hangzhou. However, FO agent Mr. Zhang was not that friendly upon check in when he explained us why only local Chinese needs to scan face. Service attitude needs to be improved seriously.

    , Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear Guest,
    Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
    We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. We have reviewed your comments with our FO team, in an effort to ensure we better manage enhance our recovery skill and service. Your feedback is appreciated as it helps us to ensure that your future experiences are as enjoyable and problem free as possible.
    We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better.
    Yolanda Qin
    Assistant Public Relation Manager
    Hyatt Regency Hangzhou

  • Location but needs renovation
    Javier R
    May 30, 2018 | Trip type: Business

    I've been staying at Hangzhou Regency Hangzhou for more than 10 years now.
    Location is absolutely perfect, right in from XIHU and very close to commercial and scenery areas.
    However, the hotel needs an urgent renovation as it is getting one or two step behind all the new hotels in Hangzhou.
    Swimming Pool is still best in town.

    , Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear Guest,
    Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
    Thanks for your Long-term favorite of our hotel, it’s our honor to have valued guest like you. We are delighted to read that you have enjoyed your stay with us, especially the good location for the West Lake view, as well as the convenience for entertainment. Let’s update to you that our hotel have been in the renovation period which including the guest room updating, hoping to offer our valued guest upgrade more comfortable stay experience. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
    We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
    Yolanda Qin
    Assistant Public Relation Manager
    Hyatt Regency Hangzhou

  • Functional hotel on the lake
    efrontini74
    Milan, Italy | May 29, 2018 | Trip type: Business

    Functional decent hotel close to the Lake.
    Rooms are quite outdated and also lobby.
    Breakfast not bad.
    Walking distance from the lake convenient for a nice walk. Also walking distance from many shopping centers.

    , Public Relations Manager at Hyatt Regency Hangzhou, responded to this review

    Dear Guest,
    Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
    We are delighted to read that you have enjoyed your stay with us, especially the good location for the West Lake view, as well as the convenience for entertainment. Let’s update to you that our hotel have been in the renovation period which including the guest room updating, hoping to offer our valued guest upgrade facilities and more comfortable stay experience.
    Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
    We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
    Yolanda Qin
    Assistant Public Relation Manager
    Hyatt Regency Hangzhou

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Hyatt Hotel Hangzhou

    • The Hyatt Regency Hangzhou (Hangzhou Kaiyue Jiudian) is prominently located on the bank of the famous West Lake. It is 30 km (18.6 mi) from Xiaoshan International Airport and 4 km (2.5 mi) from the train station. As it is downtown, the hotel is within walking distance of Hubin International Boutique Compound, Wulin Square and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingyin Temple, He Fang Street, Leifeng Pagoda and the Dragon Well Plantation.

      This Hangzhou hotel features 390 guestrooms and suites, many with panoramic views of West Lake. All rooms are equipped with large bay windows, an LCD flat-screen TV, wireless and wired broadband Internet connectivity, and a white marble bathroom with separate bathtub and shower. 24-hour room service is available.

      The signature 28HuBin Road restaurant serves authentic Hangzhou cuisine with modern and creative presentation, while the buffet restaurant and café features international and Asian delights, all prepared in an interactive show kitchen. Bellevue is an elegant bar with live performances and an extensive selection of cocktails and vintage whiskey, and the Lobby Lounge creates a casual atmosphere where beverages, desserts and snacks are served.

      The Business Center offers travel booking, translation, and a full range of business services. In addition, the hotel has 3, 300 sqm (35, 520 sqft) of conference and banquet spaces, advanced technology and a dedicated convention services team.

      For relaxation, guests should visit The Health Club & Spa to be well-pampered. The facitilities feature a sauna, whirlpools, a fitness center, an indoor swimming pool with a skylight roof, and an extensive selection of spa and massage services, allowing guests an opportunity to truly relax.

    • Hyatt Regency Hangzhou Hotel Hangzhou
    • Hyatt Hangzhou
    • Hangzhou Hyatt Regency
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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