The East Hotel Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Hangzhou Tower Shopping Mall, Yue Fei Mausoleum (Tomb of Yuefei) show on map

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Ranked #2 Hotel in Hangzhou

Rated by 775 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Wonderful hotel experience"Dec 29, 2017
  • "Stylish , dignified hotel in Hangzhou"Dec 26, 2017
  • "Fantastic experience in Hangzhou"Oct 26, 2017

Main Features

  • Internet

  • Breakfast

  • Parking

  • Airport Shuttle

  • Business Center

  • Restaurant

No booking fees. Best price guaranteed Availability at The East Hotel Hangzhou

Room type # of guests in room  
Luxury Suite

1 King Bed

Sleeps 3 guests (up to 1 child)

Deluxe King Size Bed Room

1 King Bed

Sleeps 3 guests (up to 1 child)

CEO Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Business King Size Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Business Twin Beds Room

2 Single Beds

Sleeps 3 guests (up to 2 children)

We Shop Best Price for You

We always have the best discounts and offers on The East Hotel Hangzhou

But if you do find a lower price on Agoda,, Ctrip, Expedia,, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.

Over 775 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

35.0 km (21.7 miles) drive (35 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of The East Hotel Hangzhou

  • No.198 South Hushu Road, Gongshu District, Hangzhou, China
      • Wulin Square
      • Hangzhou Tower Shopping Mall

The East Hotel Hangzhou

What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Free Self Parking
    • Free Valet Parking
    • show more
    • Free RV, Bus, Truck Parking
    • Free Long-Term Parking
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 1
    • Number of buildings/towers - 1
    • Total number of rooms - 122
    • Number of floors - 10
    • Airport Transportation (Surcharge)
    • Dry Cleaning & Laundry Service
    • show more
    • Multilingual Staff
    • Luggage Storage
    • 24-Hour Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Free Grocery Shopping Service
    • Fitness Facilities
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Extra Bed Available
    • Down Comforter
    • Egyptian Cotton Sheets
    • Slippers
    • Minibar
    • Free Bottled Water
    • Free Local Calls
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Designer Toiletries
    • Bathrobes
    • Iron in Room
    • Bathtub or Shower
    • Rainfall Shower
    • Free Crib/Infant Beds
    • Premium Bedding
    • show more
    • Pillow Menu
    • Hypo-Allergenic Bedding
    • Memory Foam Mattress
    • Pay Movies
    • LCD TV
    • Satellite TV Service
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥450.00 ($70.40) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of The East Hotel Hangzhou

  • Wonderful hotel experience
    Alice K
    Dec 29, 2017 | Trip type: Family

    We booked a family room for 3 for 5 nights during Christmas. We felt the great service from the time we touched down Hangzhou late at night to the time we departed for the airport. We would like to thank the team who recommended good travelling tips, arranging day tour (and took the trouble to call back the tour agency when found out that we were not quite satisfied with that travel agency), helped us buy train tickets to Suzhou, arranging airport pickups and other car trips, served us great breakfast and cleaned up our room etc. The hotel design is modern and cozy; the room is spacious. A little complaint though is that if an extra bed can be added instead of using the sofa as bed for the 3rd person will be better. Nonetheless, we were impressed by the great service offered by the hotel and will definitely recommend to our friends when they visit Hangzhou.

    The East H, General Manager at The East Hotel Hangzhou, responded to this review

    Dear Alice K:
    First of all ,I am appreciate that you choosing our hotel when you travel in hangzhou as your home , It is our honor to service for you .
    Besides , thank you for you giving the feedback to us . our hotel have the areport shuttle service ,and we have the traveling bus to some views .It is our duty to help you do something you need , and I represent our team to say thanks to you that you are satisfited with our service and team .
    you said that the exta bed in the sofa ,I am sorry to tell you the exta bed in the sofa is free ,if you want to another bed ,you should pay another money. express our sorry again .
    last ,hope you come here next time .wish you have a good trip .
    gengeal manager

  • Stylish , dignified hotel in Hangzhou
    CS L
    Dec 26, 2017 | Trip type: Family

    Located in residential area with a row of bakery, fruit store, cafes on both sides. Very convenient. Can get taxi easily.
    Lobby, breakfast restaurant and rooms are subtly tastefully with good color co-ordination. Big screen above reception shows different seasons. Rooms a bit dark but OK. Breakfast interesting.
    Will stay here again. Do get address of hotel correct for the taxi/ cab driver because the front is not conspicuous.

    The East H, General Manager at The East Hotel Hangzhou, responded to this review

    Dear CS L :
    Thank you for choosing TheEastHotelHangzhou and taking the time for feedback .
    First of all .I am so glad that you are satisfied with our hotel .our hotel located in the center of Hangzhou .luxury but unique .we have six types breskfast ,you can choose what you like ,the longjing tea and the drinks in the mini bar all free .
    I am so appreciate that you choosing our hotel when you were in hangzhou .and hope you have a good experience in our hotel .at the same time .we looking forward that you come here next time . hope everything goes well .
    Lu feng
    gengeal manager

  • Fantastic experience in Hangzhou
    Beijing, China | Oct 26, 2017 | Trip type: Solo travel

    It definately stands out for its great location, friendly staff and excellent service.

    The room was upscale and very clean. Extensive Asian and western breakfast buffet/set menue with hot and cold foods.

    The concierge and front desk staffs are very helpful and courteous.

    A charming boutique hotel. I would definately recommend it to my friends!

    The East H, General Manager at The East Hotel Hangzhou, responded to this review

    Dear Lulubongar,

    Thank you for taking your time to write this generous review of us.

    Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalised service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

    We certainly look forward to welcoming you back soon for another wonderful experience.

    Best regards,

    General Manager

  • Great Service, Family Friendly Hotel
    Beelan T
    Oct 13, 2017 | Trip type: Family

    Hotel is very well maintained both in facilities side and service side. I stayed with my mum from 26 to 29 Sept 2017. The service, I have to mention, truely stand out!!!Checking was a pleasant experience and we were happy to meet Mr Jason whose friendly and smile warmed our arrival experience and throughtout our stay. He also willing to help us to booking the ticket of Romance of the Song Dynasty Show and give us many helpful advises. Also, Amanda in front desk also provided a good service. Much appreciated ELLA to cleaning our room. Everyone was so warm and friendly that I would to came back to this hotel.

    The East H, General Manager at The East Hotel Hangzhou, responded to this review

    Dear Beelan T,

    Thank you for sharing your experience at The East Hotel Hangzhou!

    It is all about personalised service and making our guests feel at home when they are away. I am elated that you experienced the high service standards from the team.

    Your endorsement on recommending us is greatly appreciated. We would also like to thank you for choosing us as your preferred accommodation on your recent trip. The team and I look forward to welcoming back!

    Warmest regards,

    General Manager

  • Hospitable and friendly hotel staffs
    Singapore, Singapore | Aug 28, 2017 | Trip type: Family

    I stayed with my parents from 21/8/17 to 26/8/17. The hotel front desk staffs were all very helpful and friendly. They were willing to go the extra mile, which I was very impressed and grateful for. The room which we stayed in was very spacious and the bed was very comfortable. Would definitely return to this hotel if I were to go back to Hangzhou for a holiday.

    The East H, General Manager at The East Hotel Hangzhou, responded to this review

    Dear poonruth,

    Thank you for choosing The East Hotel Hangzhou and for taking the time to provide feedback about your experience.

    We are glad that you were satisfied with your stay especially with our service. Surely, feedback such as yours will help us to improve where we lack and keep up what we are doing right. We will try our best to take your suggestions on board. After all, the ultimate goal is the satisfaction of our guests.

    Thank you for choosing to stay with us time. We look forward to welcoming you again.


    General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about The East Hotel Hangzhou

    • The East Hotel is an intelligent 5 star luxury hotel based on the West Lake theme cultural. Just around 10 minutes to the West Lake by drive. Hotel is located in the middle of Hangzhou shopping center, next to the Wulin square. And contains the free gym and wifi service. All the guests can enjoy the free local famous Hupao mineral water and fresh Longjin tea in room.Also hotel offers SMART cars available for your self-drive and airport pickup also make your journey much funny. With the West Lake designing concept, hotel presents a new stylish taste by offering you the in-house scenic sports visit. The East Hotel has a total of 122 luxury rooms and suites. Our superior rooms, each designed with a spacious size of 54sqm, containing a 16sqm bathroom with walk-in shower and separated large bathtub, combined with the top grade silk bedclothes, all enjoy spectacular views of the bustling city center. Each room is fully equipped with intelligent audio-visual system, WIFI internet access, intelligent audio docking station, 40” Samsung LCD TV, and 19” TV in the bathroom, providing full audio-visual enjoyment for our guests.East Café is the hotel's main dinning venue offering exquisite Hangzhou cuisine, showcasing the finest in local fresh organic produce and prepared by our master chef with a pure, healthy and environmentally friendly approach that will surely excite your taste buds, setting itself apart from traditional dining establishment. The in-room mini-bar offers a choice of complimentary beverage for guest enjoyment.No matter the artistic designing and the sweet service, hotel all shows the delicate luxury and elevating to a serene place above the bustling city.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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