Four Seasons Hotel West Lake Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill) show on map

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Ranked #8 Hotel in Hangzhou

Rated by 607 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Absolutely the best in Hangzhou!"Sep 20, 2018
  • "Best Hotel Experience To Date"Sep 11, 2018
  • "Fantastic Four Seasons"Sep 7, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Four Seasons Hotel West Lake Hangzhou


Room type # of guests in room  
Deluxe Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Grand Premier Room 1 King bed

1 King Bed

Sleeps 3 guests (up to 2 children)

Villa

3 King Beds

Sleeps 9 guests (up to 8 children)


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Over 607 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


40.0 km (24.8 miles) drive (49 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Four Seasons Hotel West Lake Hangzhou

  • No.5 Lingyin Road, Hangzhou, China
      • Impression Westlake
      • West Lake (Xi Hu)
      • Lingyin Temple
      • Gu Shan (Solitary Hill)
      • Xi Ling Yin She

Four Seasons Hotel West Lake Hangzhou


What's In the Hotel

    • WiFi (Surcharge)
    • Safe-deposit Box
    • Smoke-free Property
    • show more
    • Elevator
    • Porter & Bellhop
    • Number of meeting rooms - 4
    • Number of restaurants - 2
    • Number of floors - 2
    • Number of buildings/towers - 1
    • Total number of rooms - 78
    • Airport Transportation (Surcharge)
    • Free Train Station Pickup
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Business Center
    • Conference space size (meters) - 515
    • Conference space size (feet) - 5543
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Kids' Club
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Free Bottled Water
    • Desk
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Separate Bathtub and Shower
    • iPod Docking Station
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥198.00 ($30.98) per person (approximately)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Four Seasons Hotel West Lake Hangzhou

  • Absolutely the best in Hangzhou!
    KLCLCC
    Singapore | Sep 20, 2018

    We chose this hotel and we were so happy to stay here for 3 nights as this hotel is absolutely gorgeous! The staff was extremely friendly to assist us at all times! We love the boat ride on west lake! We enjoyed the high tea and we love the breakfast!

    We will definitely return!

    Cecilia X, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

    Dear KLCLCC,
    Thank you for taking time to share your experience with us at Four Seasons Hotel Hangzhou at West Lake via Trip Advisor!
    I was delighted to learn that you enjoyed your stay with us. Our primary goal at Four Seasons is to provide our guests with the best possible service . I was particularly happy to read about our team being exceptional. Thank you for your very kind comments regarding your dining and boat experiences. I look forward to the opportunity of welcoming you back to your Hangzhou 'home'.
    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Best Hotel Experience To Date
    Kimberly P
    El Dorado Hills, California | Sep 11, 2018 | Trip type: Family

    I can’t say enough good things about the Four Seasons at West Lake in Hangzhou. From the moment we arrived a team was waiting to meet us. They knew all our names and were so kind and thoughtful. They showed us around as our room was being completed, gave us tea, gave my son a stuffed animal which he was thrilled about. We have stayed at other four seasons property’s but this one felt even more special. Or we were made to feel special, like we were the only ones in the hotel. The grounds of this location are incredible. There is even a hidden beautifully appointed play structure for children. When we got to our room I noticed they had set up special kid toiletries for my son plus a little rob and slippers.That night when we returned they had a special kids plate with treats waiting for him and array of cookies for us. It was lovely.The next morning we had a special dim sum breakfast. I love how they have fresh honey comb for bread and a fresh orange juice machine so you can have it straight out of the orange. We took the private boat ride which was magical and we felt like the only ones on the lake.Afterwards we had lunch by the outside pool. The waiter brought us little homemade popsicles while we waited on the food preparation.We were only able to stay here for 1 night since we needed to return to Shanghai. As we departed the concierge gave us a framed photo of us taking the boat ride. It was all the extra thoughtful touches that made us feel special while guests here and will remind me why I love staying at the Four Seasons.Also, we Loved the beds, so comfy. Our other Chinese beds had been much harder. Thank you for having soft beds.

    Cecilia X, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Kimberly P,
    Thank you for your TripAdvisor review from your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you enjoyed your special stay and had a lovely family time whilst you were here. I will certainly pass on your kind words about the special Dim Sum breakfast and our staff for their sincere service. Thank you for your very kind comments and I look forward to the opportunity of welcoming you back to your Hangzhou 'home'.
    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hangzhou Hotel at West Lake

  • Fantastic Four Seasons
    bcheong
    Singapore, Singapore | Sep 7, 2018 | Trip type: Couples

    This may be the best hotel in hangzhou, and the four seasons brand doesn’t disappoint once again. It’s a hotel built around it’s natural surroundings and the design is traditional chinese, with all the modern trappings. The tv pops up from under the floor for goodness sake. Service is excellent of course

    Cecilia X, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

    Dear guest,

    Thank you for taking time to share your experience with us at Four Seasons Hotel Hangzhou at West Lake via Tripadvisor!
    I was delighted to learn that you enjoyed your stay with us. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations. I was particularly happy to read about our team being exceptional. I am very fortunate to be surrounded by such a wonderful team! Looking forward to welcoming you back in the near future.

    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Fantastic Four Seasons
    bcheong
    Singapore, Singapore | Sep 7, 2018 | Trip type: Couples

    This may be the best hotel in hangzhou, and the four seasons brand doesn’t disappoint once again. It’s a hotel built around it’s natural surroundings and the design is traditional chinese, with all the modern trappings. The tv pops up from under the floor for goodness sake. Service is excellent of course

  • Lovely stay!
    Birdie H
    香港 | Aug 27, 2018 | Trip type: Family

    Was at Four Seasons West lake for 2 nights and the hotel is stunning! Hotel rooms are spacious, the breakfast with variety choices and the food quality was outstanding. Outdoor pool with breathtaking view where children were having great time.
    All staff are very friemdly, special thanks to Vicky and Cherry at Front Desk who is very friendly and let us check in earlier therefore the kids can rest a bit before the whole trip started. Will definitely return in future.

    Cecilia X, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

    Dear guest,
    thank you for your recognition of hotel rooms and restaurant and staff service, very glad to you and your family have a good journey in Hangzhou West Lake Four Seasons Hotels, your great comments will help us to further improve the service level. I hope to have the opportunity to welcome you back to Hangzhou .
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Four Seasons Hotel West Lake Hangzhou

    • In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.

    • 4 Seasons Hangzhou At West Lake
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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