Four Seasons Hotel West Lake Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill) show on map

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Ranked #8 Hotel in Hangzhou

Rated by 607 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Professional service, amazing view"Jul 1, 2019
  • "The only hotel you should stay when you visit Hangzhou!"Jun 29, 2019
  • "Warm Welcome and Experience Hangzhou"Jun 17, 2019

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Four Seasons Hotel West Lake Hangzhou


Room type # of guests in room  
Deluxe Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Grand Premier Room 1 King bed

1 King Bed

Sleeps 3 guests (up to 2 children)

Villa

3 King Beds

Sleeps 9 guests (up to 8 children)


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Over 607 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


40.0 km (24.8 miles) drive (49 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Four Seasons Hotel West Lake Hangzhou

  • No.5 Lingyin Road, Hangzhou, China
      • Impression Westlake
      • West Lake (Xi Hu)
      • Lingyin Temple
      • Gu Shan (Solitary Hill)
      • Xi Ling Yin She

Four Seasons Hotel West Lake Hangzhou


What's In the Hotel

    • WiFi (Surcharge)
    • Safe-deposit Box
    • Smoke-free Property
    • show more
    • Elevator
    • Porter & Bellhop
    • Number of meeting rooms - 4
    • Number of restaurants - 2
    • Number of floors - 2
    • Number of buildings/towers - 1
    • Total number of rooms - 78
    • Airport Transportation (Surcharge)
    • Free Train Station Pickup
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Business Center
    • Conference space size (meters) - 515
    • Conference space size (feet) - 5543
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Kids' Club
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Free Bottled Water
    • Desk
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Separate Bathtub and Shower
    • iPod Docking Station
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥198.00 ($30.98) per person (approximately)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Four Seasons Hotel West Lake Hangzhou

  • Professional service, amazing view
    Sherpa40204820852
    Jul 1, 2019 | Trip type: Family

    The design of the hotel shows the Hangzhou cultural atmosphere completely. They have Guzheng musical instrument player play the Chinese classical music to welcome you at the lobby, the concierge prepares the specific amazing tours to perfect your visit, the Boat Breakfast must be try!

    Cecilia X, Assistant Director of Pubic Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for your review from your recent sojourn at Four Seasons Hotel Hangzhou at West Lake. I was delighted to learn that you had a great experience regarding our Guzheng performance and boat breakfast on West Lake. Thank you for your kind comments and I hope we will have an opportunity to exceed your expectations on your next visit to Four Seasons Hotel Hangzhou at West Lake.
    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hangzhou Hotel at West Lake

  • The only hotel you should stay when you visit Hangzhou!
    worldtravelerisme
    Dallas, Texas | Jun 29, 2019 | Trip type: Family

    Beautiful property, centrailized location, amazing service! We stayed for 3 nights, 2 rooms to celebrate my parents' wedding anniversary. Ms. Sisi Zhan, Guest Relations Manager greeted us at check-in and handled our check-out process and she was amazing. She was attention to detail and took very special care for our older parents. Her recommendations were spot on and we really enjoyed her personalized service. We had breakfast each day at the WL Bistro and Ms. Grace Chen, the supervisor was just awesome. She remembered our preference and her recommendation on local breakfast items were great. It was just a perfect way to start the day with good food and excellent service. Both Sisi and Grace went above and beyond to make sure that we had a wonderful experience and it was much appreciated espeically for my parents.
    We also had lunch and 2 dinners at Jin Sha Chinese restaurant inside the hotel. The food was really good and staff was also friendly and attentive.

    As for the property, it was just beautiful. The rooms are very nice and spacious and the hotel is located in a centralize location, pretty close to all the sightseeing sites. Unfortunately, it rained during our entire stay and the outdoor swimming pool was closed... one thing I really wanted to experience from all the pictures that I have seen prior to the trip. I was also surprised that it was closed as other hotels usually keep the outdoor pool open as long as no lighting. Also, because of the rain, we cancelled our plan for hotel's west lake boat tour (the hotel has a private dock)

    Overall, we had a really wonderful time and cannot wait to go back and stay at the property again!

    Cecilia X, Assistant Director of Pubic Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Many thanks for your lovely review pursuant to your recent stay at Four Seasons Hotel Hangzhou at West Lake. Your support is our biggest driving force, and we are very glad that our staff Sisi and Grace have brought you pleasant as well as considerate service. We will continue to provide the consistent quality service and hope to have the opportunity to welcome you back soon on a sunny day.
    Sincerely,
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Warm Welcome and Experience Hangzhou
    notavailableee
    Jun 17, 2019 | Trip type: Family

    Four Season Hangzhou is situated right next to the stunning west lake of Hangzhou. It has a private pier and a huge garden. We love their restaurant on site - both the Chinese restaurant and the international restaurants are high quality and had excellent choice of food.

    Upon arrival we were greeted by their staff by name and she even speaks our own language - immediately make us feels like home away from our home. Sisi was super helpful. She gave us a lot of useful (and correct) tips on where to go and eat.

    Great experience overall!!!

    Cecilia X, Assistant Director of Pubic Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for your review from your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. We are very glad that our staff has brought you pleasant and considerate service. We hope to have the opportunity to welcome you back soon.
    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hangzhou Hotel at West Lake

  • Fantastic! Wouldn’t stay anywhere else
    servicetax
    Singapore, Singapore | Jun 15, 2019 | Trip type: Family

    Our family of 2 adults, 2 boys (ages 5 & 7) had an absolutely wonderful stay at the Four Seasons. We were all sad to leave the property. Next time we pass through Hangzhou we will spend more days here for sure.
    Location: we wanted a property within walking distance from the Enduring Memories of Hangzhou show (a must-see!). The Four Seasons at Westlake is a short 10min walk to the show. Though further from the railway train station, this location was perfect for us.
    Service: service was professional and very personal. Adults were addressed correctly by our surnames and the boys were addressed correctly by their names wherever we were on the property. Nothing was too much trouble for the staff and everything requested was always delivered with a smile. We were checked-in by Ginny Lu at front desk and Guest experience manager Sisi Zhang always made my boys’ day. As we were leaving Hangzhou my kids said the best thing about the Four Seasons was their staff. Keep it up, everyone! Your GM should be so proud!
    F&B: we had all our meals at WL bistro and 1 meal of room service (which I am guessing comes from the same kitchen as WL bistro). Food was of a good standard. In fact, it is embarrassing to find that the best burger I have ever had would be from a hotel in Hangzhou, China. The burger buns were soft and the patty absolutely juicy. I was still thinking of it the day after!
    Room: we were in a standard garden view room with 2 double beds. Room size was large (about 60sqM) and our family of 4 was comfortable in it. Layout of room is good. Despite being 9 years old, the room furnishings and sheets / cushions / curtains did not show signs of their age.

    I really hope this property keeps up its standards. It is definitely well-worth coming back to.

    Cecilia X, Assistant Director of Pubic Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for your recognition of our team, I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake. We are very glad that our staff has brought you pleasant and considerate service. We will continue to provide you with consistent quality service and We hope to be able to welcome you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Gorgeous Hotel; Outstanding Service
    SACHEF
    San Antonio, Texas | Jun 3, 2019 | Trip type: Couples

    Our stay at The Four Seasons Hangzhou was absolutely perfect. Of course, like all Four Seasons, the public spaces and rooms were stunning. The outdoor gardens are also beautiful and serene, and the property is a peaceful oasis on heavily touristed West Lake. Our favorite detail was the large patio off our second floor room; you could open the windows and just stare at the gardens and listen to the birds. We ordered a room service breakfast that was delivered to the patio and as we sat there we thought, “it literally does not get better than this.” When we arrived, we had beautiful snacks waiting for us, and on the second night they surprised us with a gorgeous presentation of chrysanthemum tea and luxurious chocolates. For me, a fancy hotel is nothing without matching service, and The Four Seasons exceeded my expectations. Everyone was both professional and charming, and handled our every request (dinner reservations, tour confirmations - even pizza delivery after we had maxed-out on Chinese food!) with excellence. I want to especially mention Vivienne and Sisi from Guest Relations for their wonderful hospitality, and Eileen from Room Service who presented that perfect breakfast on the patio with such charm and competence. Many thanks to everyone on The Four Seasons Hangzhou team!

    Cecilia X, Assistant Director of Pubic Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for your review from your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am pleased you enjoyed the assistance provided by our team. We hope to have the opportunity to welcome you back soon.
    Yours faithfully,
    Michael Branham
    General Manager at Four Seasons Hangzhou Hotel at West Lake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Four Seasons Hotel West Lake Hangzhou

    • In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.

    • 4 Seasons Hangzhou At West Lake
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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