Four Seasons Hotel West Lake Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill) show on map

Show Prices
you save

Ranked #8 Hotel in Hangzhou

Rated by 607 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Mixed Feelings"Mar 11, 2018
  • "Four Seasons Perfection!!!"Feb 19, 2018
  • "Genuine Excellence"Feb 11, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool

No booking fees. Best price guaranteed Availability at Four Seasons Hotel West Lake Hangzhou

Room type # of guests in room  
Deluxe Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)


1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Grand Premier Room 1 King bed

1 King Bed

Sleeps 3 guests (up to 2 children)


3 King Beds

Sleeps 9 guests (up to 8 children)

We Shop Best Price for You

We always have the best discounts and offers on Four Seasons Hotel West Lake Hangzhou

But if you do find a lower price on Agoda,, Ctrip, Expedia,, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.

Over 607 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

40.0 km (24.8 miles) drive (49 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Four Seasons Hotel West Lake Hangzhou

  • No.5 Lingyin Road, Hangzhou, China
      • Impression Westlake
      • West Lake (Xi Hu)
      • Lingyin Temple
      • Gu Shan (Solitary Hill)
      • Xi Ling Yin She

Four Seasons Hotel West Lake Hangzhou

What's In the Hotel

    • WiFi (Surcharge)
    • Safe-deposit Box
    • Smoke-free Property
    • show more
    • Elevator
    • Porter & Bellhop
    • Number of meeting rooms - 4
    • Number of restaurants - 2
    • Number of floors - 2
    • Number of buildings/towers - 1
    • Total number of rooms - 78
    • Airport Transportation (Surcharge)
    • Free Train Station Pickup
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Business Center
    • Conference space size (meters) - 515
    • Conference space size (feet) - 5543
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Kids' Club
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Free Bottled Water
    • Desk
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Separate Bathtub and Shower
    • iPod Docking Station
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥198.00 ($30.98) per person (approximately)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Four Seasons Hotel West Lake Hangzhou

  • Mixed Feelings
    Mar 11, 2018 | Trip type: Couples

    My girlfriend and I decided to have a weekend getaway to Hangzhou, and picked this hotel as our destination. We were not at all disappointed in its amenities. The hotel is gorgeous. Our room was spacious and beautifully decorated. There was also an outside pavilion with a stylish chair to lounge in. We were very excited upon arrival and thrilled by the bed, which had the most amazingly soft mattress! I could write an entire review praising that bed. That being said, we were a bit let down by the service in the hotel. Our problems started at lunch. We ordered a bottle of champagne rosé and it took about 20 minutes to arrive at our table; the same thing happened with our food. In fact, when appetizers arrived, I ordered a bowl of steamed rice to accompany my main dish and it took so long for the rice to come out I had already finished my main course so I ended up canceling it. However, our amazing waitress gave us espresso on the house to compensate. We thus were not too disturbed by the incident. However the main issue came later in the day. We wanted to take a boat tour of West Lake and asked the concierge whether they could arrange this. The concierge apologized and let us know that they could not arrange it anymore that day and we should try to get a tour by a local. We agreed and asked for a taxi to the closest dock. A taxi was pulled up, yet the taxi driver told us to go back to the concierge and have them explain to him where to drive us. We went inside to do so and were surprised to see the hotel give our taxi to other guests. When we asked for another we were told the hotel could not arrange this and we should walk to the dock, since it is only 10 minutes away. We agreed and set off to the dock. Once we arrived however, we had issues organizing a boat since our Chinese is very limited. We called the front desk and asked them to speak to one of the men offering tours in Chinese in order to organize it. However on the phone the concierge said they could, in fact, set up a boat tour from the hotel and that we should walk back in 20 minutes. Confused, we agreed. 10 minutes later they called back and said they could actually not set up a boat tour. A third call revealed they actually could. We ended up walking back to the hotel and being driven back to that same pier where we finally were able to take a boat tour. We were a bit irritated since we were only in Hangzhou for a weekend and we had many plans that day, yet wasted around 2 hours dealing with the concierge. The boat tour was fabulous and our experience was much improved by our driver, Forrest. Forrest was an amazing guide and when he picked us up he took us to the City God Temple and the market. He was very insightful and friendly and I highly recommend setting up a tour with him. At the end of the day we were just confused as to why the Four Seasons did not set up the tour in the first case as we would have loved to have visited one of the pagodas or temples around the lake instead of wandering around. Overall, this was still a great stay and I would recommend the hotel for its beautiful design alone.

  • Four Seasons Perfection!!!
    Feb 19, 2018 | Trip type: Couples

    Having stayed at half a dozen Four Seasons properties, this one has been the absolute best! The service is flawless and exceeded expectations. Every single staff member we met was kind, helpful and sincere. I choose this resort to propose to my now fiancé and the team here did not disappoint.

    The hotel is meticulously maintained in excellent condition. The location could not be better as it is secluded away from the city centre but within a short cab ride away.
    The natural scenery surrounding the resort is gorgeous. You have your own private Westlake retreat without having to leave the property.

    The breakfast buffet had a very nice assortment of western and Chinese cuisine. Great quality and selection! With lots of made to order options.

    We ordered room service for breakfast one morning and twice for dinner. Alan who brought us our breakfast the first morning casually asked what fruits we liked. Later when we ordered room service for dinner he surprised us with a fruit bowl with our favourite fruits and a box of chocolates for our engagement. This was a very nice touch!

    The spa is phenomenal. The treatment rooms were all suites and beautifully designed. If you love spas like my fiancé then visiting this one on your visit is an absolute must. Prior to her treatment we did a tour of the amenities and the spa attendant (I didn’t have her name but she said she was from northern China) was exceptionally kind and informative while showing us the features of the spa.

    Concierge-amazing job setting up our room for the night of our engagement. Thank you to Randy and the concierge team for putting together a beautiful display in our room. I had been in touch with the concierge team prior to the visit and had particular requests of how I wanted things to be and they delivered 100%

    Lastly, a huge thank you to Vicky, the guest relations manager. She went above and beyond in every way to ensure this trip would be special for my fiancé and I.
    She also helped us arrange a great driver for a day tour of Hangzhou’s attractions (highly recommended).

    To the entire team at The Four Seasons Westlake, thank you for an excellent stay. This team epitomizes why Four Seasons is our preferred accommodation when we travel.

  • Genuine Excellence
    Patrick T
    Feb 11, 2018 | Trip type: Friends getaway

    When you visit Four Seasons Hangzhou, your retreat experience begins prior to arrival. An effortless reservation and itinerary planning, all neatly thought out for you. A warm welcome upon arrival by their Guest Relations Manager Vicky, who further walk me to the room with a seamless check-in process.
    The room, need no further explanation, is that familiar comfort and high-standard you’d expect from a Four Seasons Hotel. The little details such as high-quality toothbrush, personalized welcome cards, and my favorite fruits, makes you feel at home despite being halfway around the world.

    And the hotel itself is a winter Eden garden, surrounded by a scene of poetic elegance and peacefulness. Waking up to the harmonious gentle water stream outside and cool breeze swaying through the balcony. Take a morning walk through the corridor the entire residence is dedicated to your relaxation both mental and physical.

    The Spa is no doubt a pamper one must indulge in. At The Spa, you are the emperor in this private palace. Special thanks to Penny, for her detailed explanation to assisting you to choose the suitable massage essence to the caring advice for the right treatment for your wellbeing.

    One of the highlights was also the West Lake boat tour from the private pier arranged by the concierge team. An authentic Chinese cultural experience, parallel to the experience of Gondola when in Venice. But the breath-taking serenity surrounded by illuminating early morning mist of Autumn is like no other.
    The concierge Randy even thoughtfully prepared blankets for us to keep us warm during the trip.

    Four Seasons Hangzhou indeed and left me with more lasting memories than any other properties I have stayed in over the past years. My gratitude to hotel manager – Wayne and congratulation to your team for delivering such genuine hospitably going above and beyond to show me the Four Seasons experience. I have felt it is no longer a service they strive for, but a lifestyle. The only unfortunate was to have to depart.

  • Outstanding accommodations, service and food
    Chris H
    New York, United States | Feb 10, 2018 | Trip type: Business

    Consider yourself lucky if you get to stay in this hotel. Everything was absolute perfection. The staff is friendly, courteous and anxious to please. The rooms are beyond comfortable.The food in both restaurants is very good. Dumplings for breakfast--it doesn't get better than that. And whatever you do, make sure you pay a visit to the spa. It is unsurpassed.

  • Perfect Comfort Retreat and Incredible Staff Experience
    Shanghai, China | Feb 8, 2018 | Trip type: Friends getaway

    Every aspect of the hotel experience and hospitality was carefully considered and evidently genuine from beginning to end. There were no needs unmet and our experience was personalized and convenient throughout the stay. Although West Lake lay beautifully only a short walk away, there was little desire to leave the magnificance of the hotel. It's a truly special property, and perfect for a memorable change of scenery. Highly recommended.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Four Seasons Hotel West Lake Hangzhou

    • In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.

    • 4 Seasons Hangzhou At West Lake
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

People Who Viewed Four Seasons Hotel West Lake Hangzhou Also Viewed

Loading Price ...
Details Avg rate per night Book
Book Now

Nightly Price per Room:
Taxes & Fees:
Total Charges:
Price Details (per Night per Room)
Week 1