Four Seasons Hotel West Lake Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill) show on map

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Ranked #8 Hotel in Hangzhou

Rated by 607 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Romantic hospitality at its best - thanks to Oceans 11 and his esteemed colleagues."Mar 16, 2019
  • "Paradise by the lake"Mar 15, 2019
  • "Good service,good view and good food"Mar 12, 2019

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Four Seasons Hotel West Lake Hangzhou


Room type # of guests in room  
Deluxe Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Grand Premier Room 1 King bed

1 King Bed

Sleeps 3 guests (up to 2 children)

Villa

3 King Beds

Sleeps 9 guests (up to 8 children)


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Over 607 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


40.0 km (24.8 miles) drive (49 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Four Seasons Hotel West Lake Hangzhou

  • No.5 Lingyin Road, Hangzhou, China
      • Impression Westlake
      • West Lake (Xi Hu)
      • Lingyin Temple
      • Gu Shan (Solitary Hill)
      • Xi Ling Yin She

Four Seasons Hotel West Lake Hangzhou


What's In the Hotel

    • WiFi (Surcharge)
    • Safe-deposit Box
    • Smoke-free Property
    • show more
    • Elevator
    • Porter & Bellhop
    • Number of meeting rooms - 4
    • Number of restaurants - 2
    • Number of floors - 2
    • Number of buildings/towers - 1
    • Total number of rooms - 78
    • Airport Transportation (Surcharge)
    • Free Train Station Pickup
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Business Center
    • Conference space size (meters) - 515
    • Conference space size (feet) - 5543
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Kids' Club
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Free Bottled Water
    • Desk
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Separate Bathtub and Shower
    • iPod Docking Station
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥198.00 ($30.98) per person (approximately)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Four Seasons Hotel West Lake Hangzhou

  • Romantic hospitality at its best - thanks to Oceans 11 and his esteemed colleagues.
    Gabriella d
    Mar 16, 2019 | Trip type: Couples

    Hangzhou can be a manic, busy place to navigate on the best of days but nothing could be more different from the oasis that is the Four Seasons.
    My husband and I came here for lunch and their kindness and hospitality led to us doing a tour of the local tea plantation and returning for an afternoon of drinks and dinner by their sunny poolside terrace where the lighting after sunset really left us in awe.
    Ocean, manager of the poolside and bistro, and his colleagues Ginny and Louis, really made
    us feel at home, despite us not being overnight guests.
    Highly HIGHLY recommended!

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for your recognition of our team, very glad to you have a good journey in Hangzhou West Lake Four Seasons Hotels, your great comments will help us to further improve the service level. I hope to have the opportunity to welcome you back to Hangzhou.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Paradise by the lake
    Yugenss
    Singapore, Singapore | Mar 15, 2019 | Trip type: Family

    Hotel and surrounding areas are beautiful, gardens well manicured. Room spacious and spotless. On top of these, it’s the hotel team that made this place exceptional.

    Housekeeping and in room dining staff Eileen, Wanda and team bring professionalism to a new level. Attentive and know exactly what we needed.

    Jin Sha restaurant is awesome. Delicious food and good drinks selection. All the staff were helpful and gave good recommendations. Service was impeccable. Ms Smile also helped to pacify our toddler when he made fuss.

    Lastly special thanks to Mr Navy and the concierge team for making our stay so memorable from the start. For making special arrangements, helping to plan our itinerary, taking care of our preferences and being there for us all the time!

    We will surely be back when we visit hangzhou again.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you for taking the time to share your valuable review via Tripadvisor, I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. We hope to be able to welcome you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Good service,good view and good food
    sixisland2018
    Central, China | Mar 12, 2019 | Trip type: Family

    The room is very beautiful, and the service is very good, starting from “check in” the Front desk employee “Jie” provide a very good service and introduce different facilities for us. Because this hotel is very big. The staffs have a very good knowledge of Hangzhou, they can introduce a lot of sight to the client.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Many thanks for your lovely review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • HANGZHOU AT ITS BEST
    760pieto
    Annecy, France | Mar 1, 2019 | Trip type: Couples

    Every year we go to Hangzhou for Chinese New Year and we do stay every Year at the Four Seasons Hangzhou and we never been disappointed. This hotels is outstanding for its location close to the city but far enough to give you this romantic feeling of the Hangzhou hills and tea plantations. Close by the Ling Yin Temple and the Long Jin tea plantations the hotel is located in a park along a waterway (causeway) next to the West lake.
    The spread out low building Hangzhou style and the outstanding Landscapes with beautiful waterfalls make you feel relax in a Chinese and luxurious surrounding.
    The Chinese restaurant Jin Sha provide the best authentic Shanghainese food in the region and may be in China . Even if you do not stay in the hotel to try the Jin Sha restaurant is a must. The young chef is a star.
The room are comfortable, the Spa, the fitness club and the indoor and outdoor pool are stunning.
The service is very personalized and the staff make you feel welcome and they are very helpful and friendly.
    By the service, the Shanghainese food and the over all architecture, landscape and location the Four Seasons Hangzhou and the Shanghainese restaurant Jin Sha deserve to be among the best resort hotels and Restaurant of the world. 
 We do thank the General Manager Michael Branham and his staff for their outstanding hospitality.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you so much for taking the time to give a positive review following your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you, and I was particularly happy to read about our team being exceptional. Thank you for your kind comments and we look forward to welcoming you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • It is an amazing hotel and resort.
    lvbinbenjamin
    Feb 13, 2019 | Trip type: Friends getaway

    The room is perfect and close to nature. And I think the service is super. Also the restaurant Jinsha is super. The front desk, the welcoming desk, the room service, SPA, the view are all perfect. Hope I can visit it soon next time.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,

    Thank you for taking the time to share your valuable review. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hotel Hangzhou at West Lake. We hope to have the opportunity to welcome you back soon.

    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Four Seasons Hotel West Lake Hangzhou

    • In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.

    • 4 Seasons Hangzhou At West Lake
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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