Four Seasons Hotel West Lake Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill) show on map

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Ranked #8 Hotel in Hangzhou

Rated by 607 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "A great place to stay"Dec 5, 2018
  • "Best Hotel in Hangzhou"Nov 29, 2018
  • "Best Hotel in Hangzhou"Nov 29, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Four Seasons Hotel West Lake Hangzhou


Room type # of guests in room  
Deluxe Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Premier Room

2 Queen Beds

Sleeps 3 guests (up to 2 children)

Grand Premier Room 1 King bed

1 King Bed

Sleeps 3 guests (up to 2 children)

Villa

3 King Beds

Sleeps 9 guests (up to 8 children)


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Over 607 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


40.0 km (24.8 miles) drive (49 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Four Seasons Hotel West Lake Hangzhou

  • No.5 Lingyin Road, Hangzhou, China
      • Impression Westlake
      • West Lake (Xi Hu)
      • Lingyin Temple
      • Gu Shan (Solitary Hill)
      • Xi Ling Yin She

Four Seasons Hotel West Lake Hangzhou


What's In the Hotel

    • WiFi (Surcharge)
    • Safe-deposit Box
    • Smoke-free Property
    • show more
    • Elevator
    • Porter & Bellhop
    • Number of meeting rooms - 4
    • Number of restaurants - 2
    • Number of floors - 2
    • Number of buildings/towers - 1
    • Total number of rooms - 78
    • Airport Transportation (Surcharge)
    • Free Train Station Pickup
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Business Center
    • Conference space size (meters) - 515
    • Conference space size (feet) - 5543
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Kids' Club
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Free Bottled Water
    • Desk
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Separate Bathtub and Shower
    • iPod Docking Station
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Espresso Maker
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed
      • ¥198.00 ($30.98) per person (approximately)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥100.00 ($15.64) per day (rates may vary)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Four Seasons Hotel West Lake Hangzhou

  • A great place to stay
    YvonneTravels
    Singapore, Singapore | Dec 5, 2018 | Trip type: Family

    It was a very short 3 days 2 night trip but definitely a great and worthy one! The room is very spacious, with a fusion of new and old concept. The most interesting thing would be the retractable and space saving TV that is so cool! The surrounding of the hotel also makes you feel as if you are in a resort with greenery and yet the great location allows you to travel to see both the historical part of city as well as the modern one where you can do shopping.

    They also have a part of the West Lake where you can book a boat (one-way) with the Concierge team where they will sail you round the West Lake and it stops at the jetty/pier at Yue Fei Temple. You can then either walk back to the hotel (about 10-15mins) or walk down along the West Lake to explore the other sites around the area. The Concierge Team were also great in providing good food recommendation as well as itinerary, based on your needs and length of stay.

    Public bus is readily available right outside the hotel and you can get around to main historical attractions as well as the town area where you can get food and shopping done! Bus fare is super affordable at either RMB2 or 3, depending on the bus service you took and regardless of distance. You can get to the hotel, to and fro from the Hangzhou East Train Station via bus no. 28 (alight at the last station, Botanical Garden) that cost only RMB2, total of 14 stops for a duration of about an hour. To go to the town area, walk out of the hotel, turn right and take bus no. 7,straight ahead, it's also RMB2, for about 5 or 6 stops. Once you see GAP, H&M, Uniqlo, these shops, you may alight.

    Overall, it was a fabulous place but time was too short to really explore the whole place. The hotel is strategically located in a quiet place where it's away from all the hassle busy city, for you to really relax and yet you can enjoy and explore all the main attractions of Hangzhou conveniently!

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you so much for taking the time to give a positive review following your stay with us. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake and you really enjoyed both the culture and natural beauty the destination and the hotel can offer. We hope to have the opportunity to welcome you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Best Hotel in Hangzhou
    Venture09764945897
    Nov 29, 2018 | Trip type: Business

    My second time to Four Seasons Hotel Hangzhou at West Lake. It’s as good as my first time. It’s just like your best home when you are on travel. Nice decor, beautiful surrounding, nice & clean, quiet and very friendly staffs.
    Their Jinsha restaurant is a must place to go even if you don’t stay at the Hotel.

  • Best Hotel in Hangzhou
    emorypak
    Nov 29, 2018 | Trip type: Business

    My second time to Four Seasons Hotel Hangzhou at West Lake. It’s as good as my first time. It’s just like your best home when you are on travel. Nice decor, beautiful surrounding, nice & clean, quiet and very friendly staffs.
    Their Jinsha restaurant is a must place to go even if you don’t stay at the Hotel.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you so much for taking the time to give a positive review following your second time stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. We hope to have the opportunity to welcome you back soon.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Impeccable service and fantastic experience
    sarahtiyw
    Singapore, Singapore | Nov 28, 2018 | Trip type: Family

    My family and I spent 5 nights at the property and had a fantastic time. The hotel has a great location by the West Lake and is nicely tucked aside away from the crowds. The grounds itself is very scenic and stunning.

    The hotel staff are very engaging and hospitable, especially Cherry, Navy and Randy. The brunch was a highlight with an exceptional array of food. The room was spacious, had a warm feel and provided a delightful green view.

    I would highly recommend the hotel to any that are visiting Hangzhou!

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you very much for your recognizing several members of our team for their service excellence during your recent stay at Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. I appreciate you taking the time to write your positive comments about the hotel and the team. We hope to be able to welcome you back one day.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

  • Superb service all around
    jpeyco
    Tokyo, Japan | Nov 18, 2018 | Trip type: Family

    The resort hotel itself is so comfortably built that blends into the natural lake environment, and the private lake access is very beautiful and exclusive. However, what makes this property is the excellent, top gun service generously shown by your top notch concierge staff and Jinsha Chinese restaurant - specifically Elaine who arranged a last-minute airport pickup for a delayed late night arrival while we were in flight, to the timely West Lake show tickets for prime seating which worked out perfectly for us. She also arranged a private lake tour that was excellent. Randy recommended the departure experience lake transfer for car pickup at lakeside to the train terminal which we didn't know you had but am very happy he told us about it. He was there at 7:30 am to walk us to the private pier with umbrella in hand for the rain, and the arrangement was perfect for us. He also booked reservations at Jinsha for all nights during our stay which we very much appreciated. Penny was so helpful throughout our stay including when my laptop screen could not turn on at midnight and she promptly arranged for the IT technician to connect my laptop to your business centre monitor which allowed me to complete some important work. Emily was very warm and professional throughout our stay, as was Emma who regularly checked up on us to make sure that we were comfortable and happy with our time at your property. We also want to mention how happy we are with Lydia at Jinsha when we dined there every night during our stay. She got to know our tastes and preferences on the first day and recommended some very delicious and fitting dishes for us as we did not know the local Chinese food well, and each night we were very happy. She was patient in her explanations and suggestions, and made sure we were okay throughout the meal. She is a star at Jinsha. Thank you so very much for an excellent experience at the Four Seasons Hangzhou.

    Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake, responded to this review

    Dear Guest,
    Thank you very much for your recognizing several members of our team for their service excellence during your recent stay at Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. I appreciate you taking the time to write your positive comments about the hotel and the team. We hope to be able to welcome you back one day.
    Sincerely
    Michael Branham
    General Manager at Four Seasons Hotel Hangzhou at West Lake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Four Seasons Hotel West Lake Hangzhou

    • In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.

    • 4 Seasons Hangzhou At West Lake
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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