Shangri-La Hotel Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Ranked #12 Hotel in Hangzhou

Rated by 821 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Two days in Hangzhou"Aug 28, 2018
  • "Still my favorite Shangri-La Hotels after 30 years"Aug 9, 2018
  • "Majestic Queen Straddling West Lake"Aug 9, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

No booking fees. Best price guaranteed Availability at Shangri-La Hotel Hangzhou

Room type # of guests in room  
Standard Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)


1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)

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But if you do find a lower price on Agoda,, Ctrip, Expedia,, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.

Over 821 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

39.2 km (24.3 miles) drive (45 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Hangzhou

  • No.78 Beishan Road, Hangzhou, China
      • Impression Westlake
      • Hangzhou Huanglong Sports complex
      • National Tea Museum
      • West Lake Colored Port View Fish Garden
      • West Lake (Xi Hu)
      • Xi Ling Yin She

Shangri-La Hotel Hangzhou

What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of meeting rooms - 16
    • Total number of rooms - 382
    • Number of buildings/towers - 3
    • Number of floors - 6
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Sauna
    • Steam Room
    • Tennis Court
    • Tennis on Site
    • Billiards Tale
    • Breakfast (Surcharge)
    • Coffee/Tea In Lobby
    • show more
    • Barbecue Grill
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • In-Room Massage Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥580.00 ($90.74) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Shangri-La Hotel Hangzhou

  • Two days in Hangzhou
    Paris, France | Aug 28, 2018 | Trip type: Friends getaway

    We stayed at Shangrila Hotel for one night to discover the city and attend the Impression West Lake show.
    The hotel was very comfortable and service was excellent. Stephen Shi is a great concierge and was really helpful and polite.
    Shangrila is the place to be in Hangzhou!

    杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest

    Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience.

    We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

    Yours sincerely,
    Karl Karlsson
    General Manager

  • Still my favorite Shangri-La Hotels after 30 years
    Hong Kong, China | Aug 9, 2018 | Trip type: Couples

    I first visited Hangzhou in 1988, I stayed in THIS hotel.It was my first Shangri-La experience and I was so impressed by it I vow to return with my love one someday. And 30 years later, after I have go around the world countless times later, i am back. Back in this Old Grand Dame, which is still as impressive after all those years.

    I feel I wa well after as soon as I step inside the hotel. The service is great. They really try to help you in every way. They upgraded me to a room with a good view of the West Lake. They offer us fresh fruits daily. and a birthday cake for my partner. The Manager Ricky was attentive and kind. He really make us feel at home.

    The hotel has two wings, the older Grand West Wing, which is only minutes away from the lake shore. The newer East Wing is on the hill, it has excellent Lake view and that is the place the G20 leaders such as Theresa May and Putin and Merkel stayed. The 2 wings is connected by golf cart service, which is available at all times.

    The Spa is good, so is the indoor swimming pool. The breakfast room is in the West Wing, connected by a inside corrider to the East, The food prvided in breakfast are high quality and fresh, both chinese and western style are available.

    I really enjoy my stay and I hope to come back soon, surely I would not have to wait another 30 years before I visit again.

    杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear raymasterman
    Thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon.

    Yours sincerely,
    Karl Karlsson
    General Manager

  • Majestic Queen Straddling West Lake
    Wenzhou, China | Aug 9, 2018

    When you enter the East Wing, you are greeted by a talking myna bird and also, immediately see an impressive wall landscape carving. This historic hotel that has greeted presidents, including Putin, spreads across a hilltop that has dramatic views of West Lake and the mountains. There are two wings, East and West, and we stayed in the East Wing executive club floor. We were very pleased with the location and service. The breakfast buffet on the lower level is amazing! The headboards of the bed were soiled from use, but other than that, no complaints.

    杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Directeur0,

    Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.
    Yours truly,
    Karl Karlsson
    General Manager

  • Colonial Hotel
    Geneva | Jul 13, 2018 | Trip type: Business

    This hotel is definitively a nice hotel, but needs some refreshing work. Very colonial in style, rooms are okay but not up to the standard of Shangri La. Location is great and the staff is very helpful.

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    Firstly, thank you for staying with us and for the positive feedback about our hotel. We have taken note of the areas which did not meet your expectations and will continue to make improvements. we will pay more attention to improve our service standard. We look forward to welcoming you to our hotel during your next trip to HangZhou.
    Yours sincerely

  • Enjoying a wet Hangzhou around West Lake
    Wanda L
    Jul 3, 2018 | Trip type: Friends getaway

    We want to thank Jan Fan, a guest service manager at Shangri-La hotel for his sterling handling of customers like me and my friends. We stayed one night at this wonderful hotel, and we were able to enjoy a panoramic view of the West Lake, even though the elements were not in our favour. We feel that Mr Fan is very flexible and happy to please his guests wherever possible. We appreciate his kind efforts.

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear guest,
    thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
    Yours sincerely

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Shangri-La Hotel Hangzhou

    • Located on the northwest banks of West Lake (Xi Hu), the Shangri-La (Hangzhou Xianggelila Fandian) is, though a bit worn around the edges, easily one of the best luxury hotels in town.

      Though at first glance the rather unassuming building doesn't promise to live up to the standards of other Shangri-La hotels, the rooms are large, clean and spacious, the staff helpful and pleasant, and the location choice. Many east-wing rooms boast fine views of the lake, and west-wing rooms overlook lush gardens.

      As the Shangri-La is slightly removed from the center of town, and it can therefore be quite peaceful. Onsite dining is another strong point, The Peppino Restaurant offers Italian cuisine, and the Shang's dim sum and dinners come recommended. Weekend buffets and summertime barbecues in the garden are also a major plus.

      The well-equipped meeting facilities in the hotel cater to different functions including meetings, conferences, banquets and receptions. A banquet hall with a capacity of 450 persons and seven multifunctional halls of different sizes are at guests' disposal.

      Guests looking to keep fit can burn calories in gym, tennis court and swimming pool. After workout, they can rejuvenate themselves in sauna bathroom. Those interested in less strenuous recreation can play chess and poker in games room.

    • Shangri La Hangzhou
    • Hangzhou Shangri La
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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