Shangri-La Hotel Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Ranked #12 Hotel in Hangzhou

Rated by 821 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Nice place, on beach, comfortable"Jun 22, 2018
  • "Quiet and Serene Hotel"Jun 10, 2018
  • "Charming hotel in unbeatable location"May 23, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Shangri-La Hotel Hangzhou


Room type # of guests in room  
Standard Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)

Horizon

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)


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Over 821 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


39.2 km (24.3 miles) drive (45 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Hangzhou

  • No.78 Beishan Road, Hangzhou, China
      • Impression Westlake
      • Hangzhou Huanglong Sports complex
      • National Tea Museum
      • West Lake Colored Port View Fish Garden
      • West Lake (Xi Hu)
      • Xi Ling Yin She

Shangri-La Hotel Hangzhou


What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of meeting rooms - 16
    • Total number of rooms - 382
    • Number of buildings/towers - 3
    • Number of floors - 6
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Sauna
    • Steam Room
    • Tennis Court
    • Tennis on Site
    • Billiards Tale
    • Breakfast (Surcharge)
    • Coffee/Tea In Lobby
    • show more
    • Barbecue Grill
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • In-Room Massage Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥580.00 ($90.74) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Shangri-La Hotel Hangzhou

  • Nice place, on beach, comfortable
    TR_Plus5
    Uniontown, Ohio | Jun 22, 2018 | Trip type: Business

    Hotel is beautiful, well appointed, and great location. My room on seaside and had great views of the beach and water.

    Multiple restaurants on site with breakfast serving variety of Asian and western food. For lunch/dinner there is both styles of dining as well. Having eaten at the Asian restaurant, can say it was excellent. Even had the Peking Duck.

    Gym was well equipped with free weights, machines, etc. and overlooked garden area and sea.

  • Quiet and Serene Hotel
    Irene G
    Kuala Lumpur, Malaysia | Jun 10, 2018 | Trip type: Couples

    My husband and myself stayed on the HOrizon Club level for 5 nights and service there was good. Overall, the hotel staff do not speak much English and it was a challenge to try to communicate with them with our limited Mandarin. However, we were blessed to have Mr Ricky Ye and his assistant Mr. Sam who both could speak English and their service and hospitality knows no bound! They were just simply awesome and with their help we managed to have a memorable stay in Hangzhou. Thank you to both of them.

    The room & bathroom although dated was comfortable and clean as the whole hotel is very well taken care of. My only disappointment is that the staffs at the front desk and conceirge were a bit cold and do not greet the guests at all. We only had a very friendly bird near the East Wing elevators, who is always greeting the guests ! The bird has better customer service than the front desk personnels. Breakfast at the 1st floor - as usual, the F & B staff were not fluent in English and they do not bother to check if you need any assistance. But food was good as there is a huge variety.

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear guest,
    thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
    Yours truly

  • Charming hotel in unbeatable location
    Joan C
    Melbourne, Victoria | May 23, 2018 | Trip type: Couples

    We loved the location of this hotel, which is directly across from West Lake, with beautiful views. The hotel is within walking distance of the magnificent Guo's Garden (on the way, walk through the lush Botanic Garden); and the fascinating Xiling Seal Art Society. It was a short taxi ride to the Chinese Silk Museum and the former residence of Hu Xueyan as well as other worthwhile sites. The staff members were most helpful - writing place names in Mandarin for us, and instructing taxi drivers where we wished to go. The breakfast area was busy and we preferred to eat on the balcony, away from the bustle and noise. (There was a pleasant, separate non-smoking area.) The food was varied and of good quality.

    Although the hotel is a little old, our wing was charming and our room spacious, comfortable and elegant. I'm a fusspot, and I enjoyed the ambience very much. There's a superb, huge painting of the lake in the lobby of the wing in which we stayed and is well worth admiring. There seem to be two major buildings comprising the hotel, and therefore two front entrances. There may be a difference in room quality across this vast hotel.

    I'd stay here again without hesitation - the Horizon rooms offer access to the Club with associated benefits including a quiet space in which to enjoy views over the lake.
    Definitely a good choice.

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.
    Your sincerely

  • Not Shangri La Standard
    ijballo
    Gold Coast, Australia | May 19, 2018 | Trip type: Couples

    My wife and I stayed at three Shangri La Hotels during a recent trip in China. Hangzhou came in a distant third. While it is an imposing building in a great location, it is tired, old fashioned and generally in need of a new broom. Staff were helpful but without enthusiasm, the room spacious but tired and food presentation was poor and barely adequate for a two star premesis. Disappointing.

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.
    Yours truly

  • Unexpectedly enjoyable stay
    Aoigirl2014
    Singapore, Singapore | May 11, 2018 | Trip type: Family

    We arrived at the Shangri-la Westlake with little expectations due to the lacklustre online reviews (we chose the hotel only based on its proximity to west lake). However we really enjoyed our stay, and this was even so although we had stayed at alila anji and amanfayun the previous days.

    We had the east wing horizon club room package, and the room with balcony was spacious and comfortable. The staff were also friendly. We could view the Westlake from our balcony,which was wonderful for hot afternoons, and the night view was charming too. The hotel's location was perfect for morning jogs, afternoon breaks at the hotel, and dinner around Westlake. The hotel's dated design and gardens actually had an old-world charm and we really liked that there was verdant greenery and charming small garden paths on the hotel grounds.

    I do recommend this hotel :)!

    杭州香格里拉饭店, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.
    Yours sincerely,

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Shangri-La Hotel Hangzhou

    • Located on the northwest banks of West Lake (Xi Hu), the Shangri-La (Hangzhou Xianggelila Fandian) is, though a bit worn around the edges, easily one of the best luxury hotels in town.

      Though at first glance the rather unassuming building doesn't promise to live up to the standards of other Shangri-La hotels, the rooms are large, clean and spacious, the staff helpful and pleasant, and the location choice. Many east-wing rooms boast fine views of the lake, and west-wing rooms overlook lush gardens.

      As the Shangri-La is slightly removed from the center of town, and it can therefore be quite peaceful. Onsite dining is another strong point, The Peppino Restaurant offers Italian cuisine, and the Shang's dim sum and dinners come recommended. Weekend buffets and summertime barbecues in the garden are also a major plus.

      The well-equipped meeting facilities in the hotel cater to different functions including meetings, conferences, banquets and receptions. A banquet hall with a capacity of 450 persons and seven multifunctional halls of different sizes are at guests' disposal.

      Guests looking to keep fit can burn calories in gym, tennis court and swimming pool. After workout, they can rejuvenate themselves in sauna bathroom. Those interested in less strenuous recreation can play chess and poker in games room.

    • Shangri La Hangzhou
    • Hangzhou Shangri La
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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