Shangri-La Hotel Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Last booking: 23 hours ago

Ranked #12 Hotel in Hangzhou

Rated by 821 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Outdated..."Oct 10, 2015
  • "Not your usual boring hyper-techno hotel in China"Sep 10, 2015
  • "Might be good for vacation, but not for business trip"Jul 11, 2015

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

No booking fees. Best price guaranteed Availability at Shangri-La Hotel Hangzhou

Room type # of guests in room  
Standard Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)


1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)

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Over 821 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all four for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
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City Guide
  • Transportation
  • Festivals & events
  • Weather, Money & Visas
  • Top 10 things to do
  • Health and Emergency Services
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


City Guide

26 Pages on Fun Things To Do In Hangzhou - 2017 Updated Version!

  • Expert advice on the best places to shop, eat, drink and party!
  • Discover the best of Hangzhou, including: the hottest attractions, hidden treasures, history, art, culture and so much more!
  • All information are verified by local experts

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

39.2 km (24.3 miles) drive (45 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Hangzhou

  • No.78 Beishan Road, Hangzhou, China
      • Impression Westlake
      • Hangzhou Huanglong Sports complex
      • West Lake Colored Port View Fish Garden
      • National Tea Museum
      • West Lake (Xi Hu)
      • Xi Ling Yin She

Shangri-La Hotel Hangzhou

What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of meeting rooms - 16
    • Total number of rooms - 382
    • Number of buildings/towers - 3
    • Number of floors - 6
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Sauna
    • Steam Room
    • Tennis Court
    • Tennis on Site
    • Billiards Tale
    • Breakfast (Surcharge)
    • Coffee/Tea In Lobby
    • show more
    • Barbecue Grill
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • In-Room Massage Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥580.00 ($90.74) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Shangri-La Hotel Hangzhou

  • Outdated...
    Oct 10, 2015 | Trip type: Business

    I was disappointed as soon as I walked in the room. It looked showed wear...I could see stains on furniture...bathroom needs updated, too. Even my wife looking at the room behind me while I was using Facetime noticed the room seemed outdated.
    My room did have a huge bed...larger than a King. My view was of an alley...I must have not paid much for my room compared o others. There has to be a better room.
    I wasn't here for the tourism so it may be better for the location on West Lake.

  • Not your usual boring hyper-techno hotel in China
    Peter A
    Hong Kong, China | Sep 10, 2015 | Trip type: Business

    I have lived in China for almost 30 years now, and I think that I can state that this is the nicest hotel that I have been to : the position is fantastic, overlooking the West Lake in HangZhou ( and by overlooking I mean, the lake is right there in front of the hotel entrance ).
    The hotel is surrounded by thick vegetation and the general environment, both inside the hotel and outside, is surprisingly elegant and not kitsch as is sadly the case in so many other places in China, with absurd multi coloured lightning or concrete statues of " manga " like creatures.
    In this hotel, as well as around this West Lake, one can still feel that grace, that elegance and understatement that we tend to think of when dreaming of " Old China ". I can talk of the East Wing where I have been staying a few times, ok there is a giant Guilin image 8 meters high right in the lobby, but it doesn't disturb, that's part of the culture.
    What is instead fascinating are the rooms, spacious, with a pleasant art-deco-ish feeling to them, one would imagine that the guest houses where Chairman Mao or
    Deng Hsiao Ping lived would have had the same kind of style.
    Now, for all of you who get aroused, when entering a hotel room, by the fact that you have to titillate with your middle fingertip the " touch sensitive " light switches until you get precisely that nerdy degree of light intensity that is so " you ", well you better avoid this hotel : here the situation is pretty bad, be warned that to turn on the lights you press against a switch, you hear " click ", and the light is on ! So for you guys there are thousands of other hotels to choose from, you'll be disappointed with by one.
    But if you belong to that human sub-group close to extinction, who still knows how to dream, to imagine, who doesn't give a damn if they're not surrounded by technology all the way to the toilet, then this place will remain in your memory.
    Finally, staff are, as always in China, extremely courteous, polite and ready to help.

  • Might be good for vacation, but not for business trip
    Austin, Texas | Jul 11, 2015 | Trip type: Business

    This is an older property (no exaggeration, they have pictures of Kissinger visiting) in the middle of a tourist area. It is a long drive from the airport. Getting to anywhere in Hangzhou takes a long time. WIFI is spotty depending on where you are in the hotel. Breakfast buffet is average, at best. On the plus side the nearby lake is scenic and there are plenty of reasonably priced restaurants within a short walk. I might go here for a vacation but for business I would choose a modern hotel in the city.

  • weekend short trip
    Nanjing | Jul 8, 2015 | Trip type: Solo travel

    The location of the hotel is wonderful, in a nice lush garden next to West lake, a 20 minutes walk from the center of the city if taking the historic dam through the lake. A very 'Hangzhou' experience. The staff was extremely attentive and welcoming. Buffet dinner quality at the garden café could have been better, but it might have delighted a seafood-lover....

  • Exceptional service
    Jun 9, 2015 | Trip type: Business

    They keep track of what you like and surprise you with it when you arrive. Fitness center and store is top-notch. Grounds are very clean and fun to walk around to explore or get a little exercise. Bicycles available for use.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Shangri-La Hotel Hangzhou

    • Located on the northwest banks of West Lake (Xi Hu), the Shangri-La (Hangzhou Xianggelila Fandian) is, though a bit worn around the edges, easily one of the best luxury hotels in town.

      Though at first glance the rather unassuming building doesn't promise to live up to the standards of other Shangri-La hotels, the rooms are large, clean and spacious, the staff helpful and pleasant, and the location choice. Many east-wing rooms boast fine views of the lake, and west-wing rooms overlook lush gardens.

      As the Shangri-La is slightly removed from the center of town, and it can therefore be quite peaceful. Onsite dining is another strong point, The Peppino Restaurant offers Italian cuisine, and the Shang's dim sum and dinners come recommended. Weekend buffets and summertime barbecues in the garden are also a major plus.

      The well-equipped meeting facilities in the hotel cater to different functions including meetings, conferences, banquets and receptions. A banquet hall with a capacity of 450 persons and seven multifunctional halls of different sizes are at guests' disposal.

      Guests looking to keep fit can burn calories in gym, tennis court and swimming pool. After workout, they can rejuvenate themselves in sauna bathroom. Those interested in less strenuous recreation can play chess and poker in games room.

    • Shangri La Hangzhou
    • Hangzhou Shangri La
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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