Ranked #12 Hotel in Hangzhou
Rated by 821 Hotel Guests
Top 3 Nationalities of Hotel Guests
- "Excellent Service - Joe Ni (倪超)"Dec 5, 2018
- "Poor birds in tiny cages"Dec 2, 2018
- "Beautiful place"Nov 10, 2018
No booking fees. Best price guaranteed Availability at Shangri-La Hotel Hangzhou
|Room type||# of guests in room|
1 King Bed or 2 Double Beds
Sleeps 3 guests (up to 1 child)
1 King Bed or 2 Double Beds
Sleeps 3 guests (up to 1 child)
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FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions
- How do I find my way around?
- How do I communicate with people?
- Can I access the Internet and phone?
- What happens if I get sick?
- What if I need help?
- How do I make my trip memorable?
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- Your hotel name and address in Chinese
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- 47 pages of the most frequently used Chinese phrases in English
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Travel With Confidence in China for Leisure and Business
- 28 pages on DOs and DON'Ts in China
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How to get to the hotel?
Get to Shangri-La Hotel Hangzhou
It usually takes about half an hour to get a taxi at the airport
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:
- most taxi cars are very old which makes the cleanliness is not at a high standard
- most drivers cannot speak English, the communicate with the driver is hard
The average price of Hangzhou taxi is about CNY 25 - CNY 30 ($3.91 - $4.69) per 10km (6.25 miles) (the price may vary depends on the traffic status)
Get to Shangri-La Hotel Hangzhou
There are many exchange subway stations from the airport subway station to the nearest subway station to the hotel. And also finding a best way to the hotel from the nearest subway station is a problem for some travelers
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 30 ($4.69)
The nearest subway station to the hotel is:Fengqi Road
The distance between Fengqi Road station to Shangri-La Hotel Hangzhou is 4.90 km (3.06 miles)
Get to Shangri-La Hotel Hangzhou by hotel shuttle bus
The door-to-door pick up service offered by Shangri-La Hotel Hangzhou is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Shangri-La Hotel Hangzhou is ￥580.00 ($90.74) per vehicle (one way)
After finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page
Get to Shangri-La Hotel Hangzhou by using Nehow Pickup Service
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).
The cost of Nehow Pickup Service is:ABC
After you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page
Location of Shangri-La Hotel Hangzhou
- No.78 Beishan Road, Hangzhou, China
- Impression Westlake
- Hangzhou Huanglong Sports complex
- National Tea Museum
- West Lake Colored Port View Fish Garden
- West Lake (Xi Hu)
- Xi Ling Yin She
What's In the Hotel
- Free WiFi
- Lobby Newspaper
- Safe-deposit Box show more
- Gift Shop
- Smoke-free Property
- Porter & Bellhop
- Number of restaurants - 3
- Number of meeting rooms - 16
- Total number of rooms - 382
- Number of buildings/towers - 3
- Number of floors - 6
- Concierge Services
- Airport Transportation (Surcharge) show more
- Train Station Pickup (Surcharge)
- Dry Cleaning & Laundry Service
- Multilingual Staff
- Luggage Storage
- 24-Hour Business Center
- Conference Center
- Meeting Room
- Frontdesk Service (24 Hours)
- Tours/Ticket Assistance
- Wedding Services
- Express Check-out
- Express Check-in
- Indoor Pool
- Health Club show more
- Steam Room
- Tennis Court
- Tennis on Site
- Billiards Tale
- Breakfast (Surcharge)
- Coffee/Tea In Lobby show more
- Barbecue Grill
Enjoy Your Room
- Air Conditioning
- Crib show more
- In-Room Safe
- Free Bottled Water
- Blackout Curtains
- Complimentary Newspaper
- Free Internet Access
- Free WiFi
- Hair Dryer
- Complimentary Toiletries show more
- Iron in Room
- Separate Bathtub and Shower
- Hypo-Allergenic Bedding
- Climate Control show more
- LCD TV
- Satellite TV Service
- Coffee/Tea Maker
- Room Service
- Daily Housekeeping show more
- In-Room Childcare/Babysitting
- In-Room Massage Service
- Turndown Service
Good to Know
Check in from 2:00 PM
Check out until 12:00 PM
Pets not allowed
Children are welcome
Cribs (infant beds) are available
- ￥182.00 ($28.47) per person (approximately)
- ￥580.00 ($90.74) per vehicle (one way)
Brought to you by Reviews of Shangri-La Hotel Hangzhou
Excellent Service - Joe Ni (倪超)
mishfaceuDec 5, 2018 | Trip type: Family
Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed for time.
Thank you again to all the staff at Shanghai-La!Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review
Thank you for choosing Shangri-la Hotel HangZhou and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.
Poor birds in tiny cages
matt_greenberg4Madison, Wisconsin | Dec 2, 2018 | Trip type: Business
They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't think that I'll stay there again.Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
octavian_8Monkstown, Ireland | Nov 10, 2018 | Trip type: Business
This hotel is located in idyllic scenery, within walking distance of the heavenly west lake it also boasts a lot of good restautants cafes and shops within a few minutes walk not to mention unbelievably gorgeous scenery. The staff are friendly and the food is superb. The rooms are a bit dated but very spacious and comfortable. Facilities are excellent. The mart of this hotels excellence is proven by the many famous people who have stayed here including Nelson Mandela Teresa May and many others. If you visit Hangzhou I strongly recommend this hotel.Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review
Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!
Customer Service Needs to Improve
J HShanghai Region, China | Nov 6, 2018 | Trip type: Couples
Cons: I will say the front desk person, Snow Qiu, needs to be retrained in customer service. I needed a simple translation and was shewed me to the bellhop instead. Exceptionally rude as well as was rude to me during check-out. The hotel isn't as "glorious" as they claim, it is beautiful, but not worth the price, or having to deal with all of the deposits you have to put down. Restaurants are rather expensive for some reason. And our "Lake View" consisted of 90% tree tops. There was mold in the bathroom and room service (food wise) was just okay. We ordered breakfast. Sleep quality was also poor because the air con didn't work, we were hot then cold then hot. Miserable sleep.
Pros: big spacious rooms, early 1900th century style hotel. It has peacocks if you care. Very quiet location. Some places to eat nearby if you like fish and coffee.
I won't ever stay in a Shangri-La again, I've always wanted to see what it was like. Now, I know. I'll stick with other 5 star hotels.Travel812740, 企业 at Shangri La Hotel Hangzhou, responded to this review
Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.
Gateway of Heaven
GurbejGhaziabad, India | Oct 28, 2018 | Trip type: Friends getaway
Luxury at its best
Great views of West Lake
Located at most ideal and prominent location
Rooms are luxurious and grand
With touch of antiques and all modern facilitiesTravel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience.
We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.
Additional Information about Shangri-La Hotel Hangzhou
Located on the northwest banks of West Lake (Xi Hu), the Shangri-La (Hangzhou Xianggelila Fandian) is, though a bit worn around the edges, easily one of the best luxury hotels in town.
Though at first glance the rather unassuming building doesn't promise to live up to the standards of other Shangri-La hotels, the rooms are large, clean and spacious, the staff helpful and pleasant, and the location choice. Many east-wing rooms boast fine views of the lake, and west-wing rooms overlook lush gardens.
As the Shangri-La is slightly removed from the center of town, and it can therefore be quite peaceful. Onsite dining is another strong point, The Peppino Restaurant offers Italian cuisine, and the Shang's dim sum and dinners come recommended. Weekend buffets and summertime barbecues in the garden are also a major plus.
The well-equipped meeting facilities in the hotel cater to different functions including meetings, conferences, banquets and receptions. A banquet hall with a capacity of 450 persons and seven multifunctional halls of different sizes are at guests' disposal.
Guests looking to keep fit can burn calories in gym, tennis court and swimming pool. After workout, they can rejuvenate themselves in sauna bathroom. Those interested in less strenuous recreation can play chess and poker in games room.
- Shangri La Hangzhou
- Hangzhou Shangri La
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