Shangri-La Hotel Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Yue Fei Mausoleum (Tomb of Yuefei), Gu Shan (Solitary Hill), Xi Ling Yin She show on map

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Ranked #12 Hotel in Hangzhou

Rated by 821 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Excellent Service - Joe Ni (倪超)"Dec 5, 2018
  • "Poor birds in tiny cages"Dec 2, 2018
  • "Beautiful place"Nov 10, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Shangri-La Hotel Hangzhou


Room type # of guests in room  
Standard Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)

Horizon

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 1 child)


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Over 821 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


39.2 km (24.3 miles) drive (45 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Hangzhou

  • No.78 Beishan Road, Hangzhou, China
      • Impression Westlake
      • Hangzhou Huanglong Sports complex
      • National Tea Museum
      • West Lake Colored Port View Fish Garden
      • West Lake (Xi Hu)
      • Xi Ling Yin She

Shangri-La Hotel Hangzhou


What's In the Hotel

    • Free WiFi
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of meeting rooms - 16
    • Total number of rooms - 382
    • Number of buildings/towers - 3
    • Number of floors - 6
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Sauna
    • Steam Room
    • Tennis Court
    • Tennis on Site
    • Billiards Tale
    • Breakfast (Surcharge)
    • Coffee/Tea In Lobby
    • show more
    • Barbecue Grill
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • In-Room Massage Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥580.00 ($90.74) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Shangri-La Hotel Hangzhou

  • Excellent Service - Joe Ni (倪超)
    mishfaceu
    Dec 5, 2018 | Trip type: Family

    Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed for time.

    Thank you again to all the staff at Shanghai-La!

    Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    Thank you for choosing Shangri-la Hotel HangZhou and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.

  • Poor birds in tiny cages
    matt_greenberg4
    Madison, Wisconsin | Dec 2, 2018 | Trip type: Business

    They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't think that I'll stay there again.

    Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear guest,
    Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.

  • Beautiful place
    octavian_8
    Monkstown, Ireland | Nov 10, 2018 | Trip type: Business

    This hotel is located in idyllic scenery, within walking distance of the heavenly west lake it also boasts a lot of good restautants cafes and shops within a few minutes walk not to mention unbelievably gorgeous scenery. The staff are friendly and the food is superb. The rooms are a bit dated but very spacious and comfortable. Facilities are excellent. The mart of this hotels excellence is proven by the many famous people who have stayed here including Nelson Mandela Teresa May and many others. If you visit Hangzhou I strongly recommend this hotel.

    Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,
    Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!
    Yours sincerely,
    Karl Karlsson

  • Customer Service Needs to Improve
    J H
    Shanghai Region, China | Nov 6, 2018 | Trip type: Couples

    Cons: I will say the front desk person, Snow Qiu, needs to be retrained in customer service. I needed a simple translation and was shewed me to the bellhop instead. Exceptionally rude as well as was rude to me during check-out. The hotel isn't as "glorious" as they claim, it is beautiful, but not worth the price, or having to deal with all of the deposits you have to put down. Restaurants are rather expensive for some reason. And our "Lake View" consisted of 90% tree tops. There was mold in the bathroom and room service (food wise) was just okay. We ordered breakfast. Sleep quality was also poor because the air con didn't work, we were hot then cold then hot. Miserable sleep.
    Pros: big spacious rooms, early 1900th century style hotel. It has peacocks if you care. Very quiet location. Some places to eat nearby if you like fish and coffee.

    I won't ever stay in a Shangri-La again, I've always wanted to see what it was like. Now, I know. I'll stick with other 5 star hotels.

    Travel812740, 企业 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest,

    Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.

    Yours sincerely,
    Karl Karlsson
    General Manager

  • Gateway of Heaven
    Gurbej
    Ghaziabad, India | Oct 28, 2018 | Trip type: Friends getaway

    Luxury at its best
    Best Location
    Best staff
    Best food
    Huge property
    Several restaurants
    Great views of West Lake
    Located at most ideal and prominent location
    Grand lobby
    Rooms are luxurious and grand
    With touch of antiques and all modern facilities

    Travel812740, 公关经理 at Shangri La Hotel Hangzhou, responded to this review

    Dear Guest
    Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience.

    We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

    Your sincerely

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Shangri-La Hotel Hangzhou

    • Located on the northwest banks of West Lake (Xi Hu), the Shangri-La (Hangzhou Xianggelila Fandian) is, though a bit worn around the edges, easily one of the best luxury hotels in town.

      Though at first glance the rather unassuming building doesn't promise to live up to the standards of other Shangri-La hotels, the rooms are large, clean and spacious, the staff helpful and pleasant, and the location choice. Many east-wing rooms boast fine views of the lake, and west-wing rooms overlook lush gardens.

      As the Shangri-La is slightly removed from the center of town, and it can therefore be quite peaceful. Onsite dining is another strong point, The Peppino Restaurant offers Italian cuisine, and the Shang's dim sum and dinners come recommended. Weekend buffets and summertime barbecues in the garden are also a major plus.

      The well-equipped meeting facilities in the hotel cater to different functions including meetings, conferences, banquets and receptions. A banquet hall with a capacity of 450 persons and seven multifunctional halls of different sizes are at guests' disposal.

      Guests looking to keep fit can burn calories in gym, tennis court and swimming pool. After workout, they can rejuvenate themselves in sauna bathroom. Those interested in less strenuous recreation can play chess and poker in games room.

    • Shangri La Hangzhou
    • Hangzhou Shangri La
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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