Sofitel Hotel Westlake Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Qinghe Square, QingHeFang, Hefang Street, Former residence of Xueyan Hu show on map

Show Prices
you save

Ranked #11 Hotel in Hangzhou

Rated by 602 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Excelent hotel"Jun 18, 2018
  • "Standards have slipped in a year"Jun 17, 2018
  • "Close proximity to West Lake, Good/big rooms"Jun 4, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Sofitel Hotel Westlake Hangzhou


Room type # of guests in room  
Luxury Room (1 Queen Bed)

1 Queen Bed or 2 Single Beds

Sleeps 2 guests (up to 1 child)

Superior Room

2 Single Beds

Sleeps 2 guests (up to 1 child)

Junior Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Luxury Room

1 Queen Bed

Sleeps 2 guests (up to 1 child)

Superior Room

1 Queen Bed

Sleeps 2 guests (up to 1 child)


We Shop Best Price for You

We always have the best discounts and offers on Sofitel Hotel Westlake Hangzhou

But if you do find a lower price on Agoda, Booking.com, Ctrip, Expedia, Hotels.com, HotelsCombined, Kayak, Orbitz, SkyScanner, Wotif, TripAdvisor, Trivago or WeGo we will match the price.


Over 602 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


33.4 km (20.7 miles) drive (41 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Sofitel Hotel Westlake Hangzhou

  • 333 West Lake Avenue, Hangzhou, China
      • Longxiangqiao
      • Former residence of Xueyan Hu
      • QingHeFang
      • Qinghe Square

Sofitel Hotel Westlake Hangzhou


What's In the Hotel

    • Free WiFi
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 4
    • Number of floors - 6
    • Total number of rooms - 200
    • Number of buildings/towers - 1
    • Airport Transportation (Surcharge)
    • Dry Cleaning & Laundry Service
    • show more
    • Laundry Facilities
    • Childcare
    • Business Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Express Check-out
    • Express Check-in
    • Spa
    • Hair Salon
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee Shop
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Minibar
    • Free Bottled Water
    • Free Local Calls
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Iron in Room
    • Premium Bedding
    • Satellite TV Service
    • In-Room Childcare/Babysitting
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥550.00 ($86.04) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Sofitel Hotel Westlake Hangzhou

  • Excelent hotel
    Fabio O
    Jun 18, 2018 | Trip type: Business

    Very good hotel near from bank, subway and shoppings

    Very good brake fast but a little expensive around

    Room with a good bed

    Very near from west lake a beautiful place to visit

    Internet connection is good

    Recommend!!!

  • Standards have slipped in a year
    Dovecotedweller
    Leicestershire England | Jun 17, 2018 | Trip type: Friends getaway

    My friend and I visited this hotel last year and had a really good experience but sadly this year things were not the same.
    Last year we had a fabulous room with plenty of space and some lovely little extras like fruit and cakes with a tiny view of the lake.
    Unfortunately this year was very disappointing.
    Firstly we arrived at the hotel and were allocated a room, when we eventually got to the room it was small compared to the one on our previous visit with none of the little extras we had experienced before.
    It overlooked a private block of apartments and all we could hear was loud karyoke singing.
    We visited the bar and asked for gin and tonic and again in the restaurant on both occasions this took so long for the waiter and waitress to figure out what a gin and tonic was over half an hour, whilst I appreciate this drink is popular with westerners for an Accor chain this request should be simple and feel more training should be given.
    Also the additional nibbles we were given last year also appeared to have stopped.
    The restaurant is very expensive and the menu is not very inspiring, unless you choose the very overpriced buffet.
    The staff on reception were very helpful and also the guys who handle taxis and baggage.
    Come on Accor your standards have slipped, we will be visiting again but will think twice about using Sofitel

  • Close proximity to West Lake, Good/big rooms
    Benson C
    Hong Kong | Jun 4, 2018 | Trip type: Family

    Excellent stay at the Sofitel Westlake. It is very near the Eastern entrance of the West Lake and close to the nearby cafes which is a good place to grab coffee before you start your day.

    Rooms were big (we also got upgraded to a better room), clean, and well stocked with amenities like your very own coffee machine (using tablets) as well as actual tea leaves for tea.

    Bed was awesome and comfortable. Nothing to complain about really on that part.

    Only slight downside is that rooms facing the back look into a residential area (like ours) so you could actually see the locals cooking and hanging clothes right outside your hotel (which may be a good or bad view depends on what kind of traveler you are).

    Overall, fantastic service and location and is on the mid-range price-wise and is much affordable than the other luxury hotels around the lake.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear Benson C,
    We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake.

    Terrific location always recommended by our guest, It's so glad that you agree with it. We are glad to have assisted your arrangements during your trip to another city, your experience is most important for us. Rooms in our hotel has two sides, one is facing departments which more quite and another one is facing avenue which has a city view. We can assign your room according your preference. please feel free to tell us your favorite. Thank you again for your attention.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Hedy Hu
    Assistant Guest Experience Manager
    Sofitel Hangzhou Westlake

  • Nice and central Hangzhuo
    Ahmad M
    Greater Sydney, Australia | Apr 20, 2018 | Trip type: Business

    Sofitel Hangzhuo April 18
    A lovely hotel with very pleasant rooms that are well appointed with great quality firm beds and lovely crisp bed linen. The bathroom is also of a high standard with quality fittings. The bathroom provides a bath and a separate shower with the normal Sofitel high standard, though the bathroom is a bit tight due to the door swinging into the small bathroom floor area.
    At check in the reception was good, efficient and friendly and english was reasonable. John was particularly helpful during my later stay and had a good command of english - John’s assistance is greatly appropriated.
    The executive club and its staff are first class, they are nice and provide good refreshments and snacks, though cold drinks on display could be colder with the use of more ice. The executive club provides a peaceful lounge when not too busy, as during weekends, and one can have a nice relaxing break when it’s quiet. A special thank you to the chief chef Tom for his efforts to please and happily meet our needs.
    The downstairs restaurants present as high quality and provide nice local and international foods with delicious and varied selections especially for breakfast, though some of the waiters at lunch and dinner in the Chinese food restaurant did not seem to know how to look after customers, which is disappointing given the great staff in other parts of the hotel. On the other hand the breakfast staff were very good and helpful especially the noodle soup chef and Katrina.
    Overall a very good and pleasant experience. A special thank you to John, Katrina and head chef Tom.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear Ahmad M,

    Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake.

    It always a pleasure to receive positive feedback. I am so happy to hear that you enjoyed your stay. Facilities were well maintained by our team all the time,it's a important touch-point for our customer. It's our mind to meet your expectation.

    I am so glad that the three ambassadors, John/Katarina/Chef Tom has done a good job to provide a memorable stay in Sofiel Hangzhou Westlake. I will share your comments with our team especially with them three, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Hedy Hu
    Assistant Guest Experience Manager
    Sofitel Hangzhou Westlake

  • Very Nice Hotel, Great Location, One Great Employee (Hedy)
    Sailorman9868
    Harrisonburg, Virginia | Apr 15, 2018 | Trip type: Business

    First you need to know that Hangzhou is one of China’s “most beautiful cities!” I stayed at the Sofitel hotel as a guest of the China Art Academy during the celebration of their 90th Anniversary. I’ve never stayed at a Sofitel and really didn’t know what to expect. The hotel was very nice and in a great location just across the street from the West Lake Park. West Lake Park turned out to be one of the best places for runners I’ve ever found. There is an approximately 7 mile loop around the lake that is tranquil and extraordinarily beautiful for a morning run. The air is clean and fresh and there are numerous, but not too many, other people getting their exercise there every morning. There were walkers, runners, people doing Tai Chi, people dancing, people playing drums, etc. Ok, now I’ve gotten the running thing out of the way.

    My room was beautiful with a beautifully designed bathroom complete with stand up shower and beautifully large tub, designed for a long hot, soaking bath. The bed was very comfortable with good pillows and linens. The room looked out over a residential condo development - so not a great view! There were also minor issues with the air system and its control. But, the weather was beautiful during my stay and I opened the windows the majority of my stay. The restaurant and bar at the hotel were very good.

    Now I have to tell a short story about one employee of the hotel named Hedy - not her Chinese name! How you feel about a hotel is encompassed in a very complex set of issues and conditions - the facility, the food, the location, etc. Many hotels forget about how one person can color your entire experience. That’s what Hedy did for me. I was in the lobby struggling with a currency exchange machine. Hedy apparently saw that I was experiencing difficulty and she came out from behind the front desk to help. She took the time to tell me how to operate the machine and then took care of changing the bills that I had stacked on the machine. She was lovely, caring, helpful, and just an example of how every employee of a hotel should work with guests! Employees like Hedy raise everyone’s experience and rating of any hotel! She gets the Sofitel at least one extra star! Thanks Hedy! Thanks CAA!

    If you visit Hangzhou the Sofitel is a great place to stay!

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear Sailorman9868,

    Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake.

    As you say, the terrific location is always recommended by most guests and i'm so happy that you agree with it. Hangzhou is a very livable place, Marco Polo praised Hangzhou as a "paradise on earth". We are looking for see you again in Hangzhou, in Sofitel Hangzhou Westlake.

    I am honored that my name"Hedy" was praised in your comments. it's my pleasure to service and to be helpful to every guest. You are so warmly to mention it in your eye, thank you for your encouragement to me. Also, i will share your comments with my team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Hedy Hu
    Assistant Guest Experience Manager
    Sofitel Hangzhou Westlake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Sofitel Hotel Westlake Hangzhou

    • Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates.

    • Sofitel Hangzhou Westlake Hotel Hangzhou
    • Hangzhou Sofitel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


People Who Viewed Sofitel Hotel Westlake Hangzhou Also Viewed

Loading Price ...
Details Avg rate per night Book
Book Now

Nightly Price per Room:
Taxes & Fees:
Total Charges:
Price Details (per Night per Room)
Week 1
SunMon