Sofitel Hotel Westlake Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Qinghe Square, QingHeFang, Hefang Street, Former residence of Xueyan Hu show on map

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Ranked #11 Hotel in Hangzhou

Rated by 602 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Room was too hot!!"Dec 11, 2018
  • "Perfect stay in Hangzhou"Dec 3, 2018
  • "Perfect stay in Hangzhou"Dec 3, 2018

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Sofitel Hotel Westlake Hangzhou


Room type # of guests in room  
Luxury Room (1 Queen Bed)

1 Queen Bed or 2 Single Beds

Sleeps 2 guests (up to 1 child)

Superior Room

2 Single Beds

Sleeps 2 guests (up to 1 child)

Junior Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Luxury Room

1 Queen Bed

Sleeps 2 guests (up to 1 child)

Superior Room

1 Queen Bed

Sleeps 2 guests (up to 1 child)


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Over 602 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


33.4 km (20.7 miles) drive (41 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Sofitel Hotel Westlake Hangzhou

  • 333 West Lake Avenue, Hangzhou, China
      • Longxiangqiao
      • Former residence of Xueyan Hu
      • QingHeFang
      • Qinghe Square

Sofitel Hotel Westlake Hangzhou


What's In the Hotel

    • Free WiFi
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 4
    • Number of floors - 6
    • Total number of rooms - 200
    • Number of buildings/towers - 1
    • Airport Transportation (Surcharge)
    • Dry Cleaning & Laundry Service
    • show more
    • Laundry Facilities
    • Childcare
    • Business Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Express Check-out
    • Express Check-in
    • Spa
    • Hair Salon
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee Shop
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Minibar
    • Free Bottled Water
    • Free Local Calls
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Iron in Room
    • Premium Bedding
    • Satellite TV Service
    • In-Room Childcare/Babysitting
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available
      • ¥182.00 ($28.47) per person (approximately)
      • ¥550.00 ($86.04) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Sofitel Hotel Westlake Hangzhou

  • Room was too hot!!
    Guide43004268518
    Dec 11, 2018 | Trip type: Friends getaway

    The room was uncomfortably hot (27℃ is way too hot to sleep) for the two days we were there and there was no way to manually set the thermostat in the room. Upon informing the hotel staff of the situation, housekeeping did try to remedy it by providing us with an external air cooler, however, it only cooled the room down by 1℃. Other than the room temperature, the location is great, 5 minutes walk to Westlake and 15 minutes walk to food and shopping areas. The staff was professional and pleasant. The buffet breakfast was pretty good and the Chinese restaurant in the hotel was decent.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Bonjour Guide43004268518,

    firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad stay because of the lack of cooling in the hotel.Actually, our system is known as a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured. Its a decision that uses the best insights and experience we have. And at that season, only hot air in room, so sorry it cannot up to your expectation. we make some very basic promises when we call ourselves a hotel. A good nights sleep is at the heart of that promise, and we haven't been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou.

    Simply, I'm sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one.

    Hedy Hu
    Guest Experience Manager
    Sofitel Hangzhou Westlake

  • Perfect stay in Hangzhou
    First305
    Levens, France | Dec 3, 2018 | Trip type: Business

    Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks to Yulia, Bonnie and their colleagues at the clublounge as well as to the hotel staff and management on duty for making the stay perfect.

  • Perfect stay in Hangzhou
    First305
    Levens, France | Dec 3, 2018 | Trip type: Business

    Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks to Yulia, Bonnie and their colleagues at the clublounge as well as to the hotel staff and management on duty for making the stay perfect.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear First305,

    We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake.

    It is always a pleasure to receive positive feedback. Thank you for your highly praise of our service. I will share your comments with our team,especially with Yulia and Bonnie, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Hedy Hu
    Guest Experience Manager
    Sofitel Hangzhou Westlake

  • Good location
    haisanteresal
    Hongkong | Nov 18, 2018 | Trip type: Couples

    The hotel has a good location and just few minutes walk to the famous Westlake in Hangzhou.Still need to improve the decoration,facilities and maintenance to reach 5-star grade.Staff service helps to gain credit.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear haisanteresal,

    We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is highly recommend by our guests, i'm so happy to know that you agree with it. Actually , the hotel has run more than 15 years, and renovation at 2014, but all of the facilities were well maintained by our team. I'd like to share with my team about the service was praised by you. And i am sure it will be serve an encouragement on drive to improve the service quality.

    Thank you again fir your comments and we are looking forward to see you soon and wish the stay be a pleasant one.

    Sincerely,

    Hedy Hu
    Guest Experience Manager
    Sofitel Hangzhou Westlake

  • Great location but.....
    Chan L
    Nov 15, 2018 | Trip type: Couples

    While the location of the hotel is strategic and walking distance to West Lake , I am not impressed with the rooms and breakfast. the furniture is a little overused and it is one of the most boring breakfast spread I have had from the Sofitel chain.
    The reception is not really English speaking and we were not inform that the hotel aircons are switch off from Nov till Mar. I understand that it is a rule of the City Council but we should have been inform while checking-in. We were provided a fan after our complains.

    SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

    Dear Chan L,

    Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. Overall is not up to your expectation, please accept my apology. Especially for the room and breakfast. I'd like to know your breakfast preference and provide you a more satisfactory breakfast experience. Regarding your feedback on air-conditioning,The hotel air conditioning is not dual cycle, that is, it can only heat, or cool, but cannot do both in different parts of the building. Sorry we don't have the A/C at the season, Again, I'm sorry we didn’t explain this properly. We've fixed it now.

    Thank you again for your concerned, and we wish have an another opportunity to invite you back.


    Hedy Hu
    Guest Experience Manager
    Sofitel Hangzhou Westlake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Sofitel Hotel Westlake Hangzhou

    • Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates.

    • Sofitel Hangzhou Westlake Hotel Hangzhou
    • Hangzhou Sofitel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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