Sheraton Hotel Wetland Park Hangzhou
(5/5 by China National Tourism Administration)

Nearby: Lingyin Temple, National Tea Museum, Yue Fei Mausoleum (Tomb of Yuefei) show on map

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Ranked #5 Hotel in Hangzhou

Rated by 454 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Nice resort hotel"Jun 18, 2018
  • "Nice hotel environment & helpful staff"Jun 12, 2018
  • "Good service by concierge staff"Apr 15, 2018

Main Features

  • Internet

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center


No booking fees. Best price guaranteed Availability at Sheraton Hotel Wetland Park Hangzhou


Room type # of guests in room  
Club Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Deluxe Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Superior Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Superior Twin Room

2 Single Beds

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Deluxe Twin Room

2 Single Beds

Sleeps 3 guests (up to 2 children)

Club Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Club Twin Room

2 Single Beds

Sleeps 3 guests (up to 2 children)


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Over 454 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


43.2 km (26.8 miles) drive (52 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Sheraton Hotel Wetland Park Hangzhou

  • No.1 Westbrook Resort, Zijinggang Road, Hangzhou, China

Sheraton Hotel Wetland Park Hangzhou


What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Free Self Parking
    • Parking (Limited Spaces)
    • Gift Shop
    • Elevator
    • Computer Station
    • Porter & Bellhop
    • Lobby Television
    • Number of meeting rooms - 9
    • Total number of rooms - 380
    • Number of floors - 5
    • Number of restaurants - 3
    • Airport Transportation - Pickup (Surcharge)
    • Concierge Services
    • show more
    • Dry Cleaning & Laundry Service
    • Laundry Facilities
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Conference Center
    • Frontdesk Service (24 Hours)
    • Spa on Site
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Indoor Pool
    • 24-Hour Fitness Facilities
    • show more
    • Health Club
    • Kids' Club
    • Spa
    • Tennis Court
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Coffee Shop
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Partially Open Bathroom
    • show more
    • Slippers
    • In-Room Safe
    • Minibar
    • Free Bottled Water
    • Balcony
    • Desk
    • Free Internet Access
    • Free WiFi
    • Complimentary Toiletries
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Bidet
    • Free Crib/Infant Beds
    • Extra Bed Available (Surcharge)
    • show more
    • Premium Bedding
    • Satellite TV Service
    • Coffee/Tea Maker
    • Turndown Service

Good to Know

  • Pets not allowed
  • Check in from 15:00
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥193.00 ($30.19) per person (approximately)
      • ¥600.00 ($93.86) per vehicle (one way)
      • ¥322.00 ($50.37) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Sheraton Hotel Wetland Park Hangzhou

  • Nice resort hotel
    Philleo2018
    Philadelphia, Pennsylvania | Jun 18, 2018 | Trip type: Business

    located in the quiet place at Wetland park of Hangzhou, good hardware, nice bedding with both shower and bath tub in the room, with a movable partition that can close up if you don't like to share with partner . unfortunately the staff in this hotel , not all with well train English speaking

  • Nice hotel environment & helpful staff
    sunnyretire
    Hong Kong, China | Jun 12, 2018 | Trip type: Couples

    It’s been a pleasant stay - nice food, friendly staff at the buffet restaurant, the bar and the concierge. Special mentioning of Allen Cheng at the concierge to help us to find a taxi using his own app as I could not get any on my own due to rush hour and rainy weather. He entrusted us to pay him back the taxi fare later, this is not so common any more. Thanks Allen!

    starwood c, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

    Dear Guest,

    Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.

    It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were staying with us and in particular you felt our service,food were satisfying. I surely will share your compliments with all staff and encourage them to keep going in the future.

    Again, thank you for sharing this brilliant review and for your recommendation, we look forward to welcoming you back in the very near future.

    Warm Regards,
    Kathy Ma
    General Manager

  • Good service by concierge staff
    Willie Wai-Lup L
    Apr 15, 2018 | Trip type: Business

    I booked this hotel as it is near to most of my meetings. However, when I arrived, I realised it is more of a resort than a hotel. I have difficulty booking taxis even if I tried booking the night before. Rye Jin, a member of the concierge staff, apologised (which was totally not his fault) and he offered to use the app on his phone to help get a taxi. I understand the bill will be charged to him and I will pay him back after that. Unfortunately, I can’t download the app as it requires a local number that I don’t have. His trust in a staying guest that he met just 10 mins ago and his going all out to help customers made the stay much more pleasant.

    Kudos to Mr Rye Jin and the concierge team!

    SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

    Dear guest,

    Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for sharing your experience with us. I'm so glad to know that the concierge team has left you a deep impression during your trip. Your praise is not only an encouragement for Rye but also a big honor for the whole team. I will surely share it with Rye, and I believe he must be very happy to learn your comments.

    Thank you again for you words, we're looking forward to have the opportunity to service you again when you come back to Hangzhou in the future.

    Sincerely,
    Kathy Ma
    General Manager

  • Room 4126
    22_L_C
    London | Apr 9, 2018 | Trip type: Solo travel

    Before I start this review, I'll add that 2 managers have met me in person to apologise for the problems during my stay and they came across as genuine and sincere, shame they are let down by less skilled colleagues.

    It's fair to warn other guests that this 300+ room property is 5 floors high. I'm an SPG platinum member who was assigned a room the furthest away from the lift (200 steps, I counted them). The balcony light did not work.

    The 5th floor is a smoking floor and this continues in the club lounge balcony, staff are still being trained, but some just seem to lack common sense. Same food 2 nights in a row, empty supplies (e.g wine, ice) not refilled, serving sealed beer bottles to guests without a bottle opener.

    There is a military airbase nearby, when the PLA air force do training exercises you will definitely hear it.

    It's walking distance to the wetland park and guests can get RMB20 off the entrance fee.

    SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

    Dear guest,

    Thank you for choosing to stay here and for leaving your review with us. After learning your comments, I've talked with our Front office Manager and I'm sorry for not living up to your expectation during the stay. Your feedback about the service means a lot for us and I will surely share it with my team to ensure that something like this would not happen going forward.

    Thank you again for your support, the team and I hope to welcome you back to us when you come back in Hangzhou next time so that we can get the chance to prove to you a higher standard of Sheraton service.

    Sincerely,
    Kathy Ma
    General Manager

  • Fantastic stay
    Teresa R
    Mar 27, 2018 | Trip type: Family

    Fantastic stay I have just returned from a fantastic stay with my 83-year-old mother. From the moment we checked in Jack on reception went out of his way to make sure that everything was perfect. His friendly disposition along with professionalism and his knowledge of the English language was excellent. The other person that went out of their way to make sure everything was perfect was one of the waitresses called Nancy every morning she looked out for us and to make sure that we had everything we needed, once again her use of the English language was particularly good and very helpful she always had a smile no matter how tired she was, during our whole stay she did not have a day off and yet went out of her way to make sure our visit was wonderful!!! Next time we return we will stay in this hotel again. There was only one area of concern that the food could sometimes be hotter but the selection was wonderful particularly for western people, the location of this hotel is excellent for xixi wetlands. We had a wonderful bedroom with a balcony which we used on many occasions particularly as it was not overlooked. The concierge was also very helpful in booking tickets for the expressions show. We also loved the spa and pool area. Altogether it was a fantastic stay.

    SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

    Dear guest,

    Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your wonderful comments. I'm so excited to know you and your mother have enjoyed yourselves here, particularly for your praise of Jack and Nancy; this is a big motivation to help us moving forward and serve each of the guests well.

    As for the concern you mentioned about the food, I will pass it to our Director of F&B who will be picking the matter up with the entire team to follow up soon as possible.

    Thank you again for your kind review, the whole team and I are looking forward to serving you again the next time you come back to Hangzhou.

    Sincerely,
    Kathy Ma
    General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Sheraton Hotel Wetland Park Hangzhou

    • Sheraton Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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