Crowne Plaza Hotel Xanadu Hangzhou
(4.5/5 by China National Tourism Administration)

Nearby: Hupao Spring, Former residence of Xueyan Hu, Hefang Street show on map

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Ranked #22 Hotel in Hangzhou

Rated by 244 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "What a resort"Oct 14, 2015
  • "2nd Hotel SNA Tours"Oct 9, 2015
  • "Serenity"Oct 4, 2015

Main Features

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool

  • Gym/Fitness Center

  • Local Tours

No booking fees. Best price guaranteed Availability at Crowne Plaza Hotel Xanadu Hangzhou

Room type # of guests in room  
Superior Room

1 Bed

Sleeps 3 guests (up to 2 children)

Club Room

1 King Bed

Sleeps 3 guests (up to 2 children)


1 Bed

Sleeps 3 guests (up to 2 children)

Superior Suite

1 Bed

Sleeps 3 guests (up to 2 children)

Club Room

2 Double Beds

Sleeps 2 guests


1 King Bed

Sleeps 2 guests

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Over 244 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
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  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

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Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

39.4 km (24.5 miles) drive (40 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Crowne Plaza Hotel Xanadu Hangzhou

  • No.3318 Xiang Lake Road, Wenyan Town, Xiaoshan District, Hangzhou, China

Crowne Plaza Hotel Xanadu Hangzhou

What's In the Hotel

    • Free WiFi
    • Shopping on Site
    • Porter & Bellhop
    • Total number of rooms - 301
    • Number of floors - 4
    • Dry Cleaning & Laundry Service
    • Childcare
    • show more
    • Luggage Storage
    • Business Center
    • Frontdesk Service (24 Hours)
    • Tours/Ticket Assistance
    • Express Check-in
    • Express Check-out
    • Free Area Shuttle
    • Sauna
    • Spa Tub
    • Steam Room
    • Hair Salon
    • Coffee Shop
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Extra Bed Available
    • Minibar
    • Complimentary Newspaper
    • Hair Dryer
    • Bathtub Only
    • Phone
    • Satellite TV Service
    • Coffee/Tea Maker

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Crowne Plaza Hotel Xanadu Hangzhou

  • What a resort
    Doha, Qatar | Oct 14, 2015 | Trip type: Business

    This resort is an amazing place to be in since it's built in a way where you feel as if you are in a nice dream ,it's so nice to walk around and have some peace of mind ,it's a bit far from anything else but it's worth the visit ☺️, I was there for a business trip but still I couldn't just watch and not feel the place

  • 2nd Hotel SNA Tours
    Perth | Oct 9, 2015 | Trip type: Couples

    The Crowne Plaza is an amazing hotel. After a long train Journey from Beijing we arrived at around 11pm. The rooms were a welcome site. Very comfortable and quite large. Great views of the lake. The whole complex is very large. The bed was very comfortable. Our room was a long way from the breakfast bar and the pool. The location is far from any attractions but being on a tour it didn't really matter. The hotel like all the hotels we stayed at had an ATM. Breakfast was excellent and the service at the desk was friendly and polite, although not all could speak English well.

  • Serenity
    Pat D
    Melbourne | Oct 4, 2015 | Trip type: Couples

    We were on a tour,so the coach took us there, thank goodness. The staff were very helpful especially when our safe didn't want to play the game,they were straight onto it. The room was very spacious and clean, comfortable beds. We were on the ground floor. The setting of this hotel is just beautiful and serene. As we were there for two nights we decided to go into town and have a look around and have some dinner, good move, only cost us $2.50 au each. Just look where the locals are eating and you can't go wrong.

  • Location??????
    Melbourne, Australia | Sep 28, 2015 | Trip type: Couples

    Depending on what you want from a hotel visit check the location. It is a long way from anywhere and if you do not have your own transport can be quite tricky to get around. Staff nice, meals good choice, rooms were clean and well equipped. Some were a long way from reception / dining areas so a shuttle cart can be used. The grounds are lovely and quite relaxing but if you don't have a car you are stuck there. Check maps.

  • beautiful gardens-serenity
    Julie M
    Croydon, Victoria, Australia | Sep 26, 2015 | Trip type: Family

    This is a lovely hotel set in magnificent gardesn and lakes. The only drawback is that is is way out of town. The staff were friendly and helpfuland the brealkfast buffet very varied catering to all tastes.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Crowne Plaza Hotel Xanadu Hangzhou

    • Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option.

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    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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