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Brought to you by Reviews of Crowne Plaza Hotel City Center Ningbo

• The staff made this hotel a better place

  sam20Atlanta

  South Carolina | Mar 22, 2018 | Trip type: Business

  The hotel itself is nice, rooms are comfortable, breakfast is good. I stayed here for almost a month and I had a feeling of this hotel beyond the accommodation.
  I noticed the dedication of its staff. I want to thank the manager , Alex who took care of us with dedication. Amber who is our greeter at breakfast, very professional and Edward Lian , always smiling and very attentive to every detail. I want this review to be a recognition of the staff, people who think there are invisible but they aren't. thank you !!

• The staff made this hotel a better place

  sam20Atlanta

  South Carolina | Mar 22, 2018 | Trip type: Business

  The hotel itself is nice, rooms are comfortable, breakfast is good. I stayed here for almost a month and I had a feeling of this hotel beyond the accommodation.
  I noticed the dedication of its staff. I want to thank the manager , Alex who took care of us with dedication. Amber who is our greeter at breakfast, very professional and Edward Lian , always smiling and very attentive to every detail. I want this review to be a recognition of the staff, people who think there are invisible but they aren't. thank you !!

  Judy W, Public Relations Manager at Crowne Plaza City Center Ningbo, responded to this review

  Thank you for sharing your wonderful reviews. We are deeply grateful for your very high praise of our staff in regards to them being extremely courteous and professiona. We have shared your kind feedback with our staffs to encourage us to go the extra mile in guest service.Once again, we really appreciate your support and we hope to welcome you back in near future.
  

• Average hotel in centre of Ningbo

  Duncan S

  Hong Kong, China | Jan 10, 2018 | Trip type: Business

  Like other Crowne Plazas that I have stayed in - this one doesn't do anything to impress. Public areas are dark, old fashioned and tired. Corridors to the guest rooms have old threadbare carpets. Guest rooms are comfortable and clean but dated and dark. Bathroom was well appointed and clean. Room service is fairly efficient but my club sandwich wasn't a proper club sandwich.
  Overall the hotel is reasonable value for money but needs updating.

  Judy W, Public Relations Manager at Crowne Plaza City Center Ningbo, responded to this review

  Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the shortcomings. We will definitely share your room and club sandwish concerns with our executive team so that we can make the necessary improvements going forward. We strive to achieve all our guest’s expectations by offering the spacious and comfy room, outstanding food and beverage, as well as friendly and helpful staff service.We hope to have the pleasure of welcoming you back to Crowne Plaza City Center Ningbo in the future where we are sure you will have a better experience.
  
  

• One year later

  Drazen P

  Zagreb, Croatia | Jan 6, 2018 | Trip type: Business

  My first visit of this hotel ws befort 11 month. I have also write review and i have write that English is problem. I have expect that i will find now better situation because i have receive message from Manager but now situation is worse.
  1. Front desk -- It is school or what? I have spend 20 minuts on front desk for check in. Im IGH member and hotel have all of my details and what i prefer. In my membership stay that i prefer lower floor and near elevator but stuff not take care about this notice. In Beijing Crown plaza know this and staff offer me room on lower floor and near elevator.
  2. Bellboy - We have take luggage alone to room. No bellboy
  3. Welcome drink - I was with my wife and dauther and we order two coffee and one apple juice. Waiter bring only apple juice. After 5 minutes we asking for coffee and waiter say that we have only one cupon and that is reason why he bring only one drink and that we must clean on front desk why we have receive only one cupon. I have not ask front desk and we have pay two coffee.
  4. Breakfast - shining star - one of the best.
  5. Position - Central. On great osition in Ningbo
  
  My suggestion for manager. Please please please find some good person for front desk. People who working on frontdesk is not for this job. Too slow, English poor. Not Crown plaza level.

  Judy W, Public Relations Manager at Crowne Plaza City Center Ningbo, responded to this review

  Thank you for taking the time to bring this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We will arrange more English training for our front desk staff to improve their service skills and quality. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

• One year later

  DrazenPavicic

  Zagreb, Croatia | Jan 6, 2018 | Trip type: Business

  My first visit of this hotel ws befort 11 month. I have also write review and i have write that English is problem. I have expect that i will find now better situation because i have receive message from Manager but now situation is worse.
  1. Front desk -- It is school or what? I have spend 20 minuts on front desk for check in. Im IGH member and hotel have all of my details and what i prefer. In my membership stay that i prefer lower floor and near elevator but stuff not take care about this notice. In Beijing Crown plaza know this and staff offer me room on lower floor and near elevator.
  2. Bellboy - We have take luggage alone to room. No bellboy
  3. Welcome drink - I was with my wife and dauther and we order two coffee and one apple juice. Waiter bring only apple juice. After 5 minutes we asking for coffee and waiter say that we have only one cupon and that is reason why he bring only one drink and that we must clean on front desk why we have receive only one cupon. I have not ask front desk and we have pay two coffee.
  4. Breakfast - shining star - one of the best.
  5. Position - Central. On great osition in Ningbo
  
  My suggestion for manager. Please please please find some good person for front desk. People who working on frontdesk is not for this job. Too slow, English poor. Not Crown plaza level.

  Judy W, Public Relations Manager at Crowne Plaza City Center Ningbo, responded to this review

  Thank you for taking the time to bring this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We will arrange more English training for our front desk staff to improve their service skills and quality. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

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