InterContinental Hotel Sanya
(5/5 by China National Tourism Administration)

Nearby: Sanya Railway Station, Sanya Beauty Crown Cultural Exhibition Center show on map

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Last booking: 13 hours ago

Ranked #14 Hotel in Sanya

Rated by 485 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Disappointment"Jun 5, 2018
  • "Gone down in quality"Mar 29, 2018
  • "Gone down in quality"Mar 29, 2018

Main Features

  • Parking

  • Family Friendly

  • Business Center

  • Restaurant

  • Gym/Fitness Center

  • Spa


No booking fees. Best price guaranteed Availability at InterContinental Hotel Sanya


Room type # of guests in room  
Intercontinental

1 Bed

Sleeps 3 guests (up to 2 children)

Intercontinental

1 King Bed

Sleeps 3 guests (up to 2 children)

Superior Suite

1 Bed

Sleeps 2 guests

Superior Room

1 King Bed

Sleeps guests

Premium Room

2 Single Beds

Sleeps 2 guests (up to 1 child)


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Over 485 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

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Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


19.6 km (12.2 miles) drive (32 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of InterContinental Hotel Sanya

  • No.1 Zhouji Road, Sanya, China

InterContinental Hotel Sanya


What's In the Hotel

    • Parking (Limited Spaces)
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 9
    • Concierge Services
    • Dry Cleaning & Laundry Service
    • show more
    • Laundry Facilities
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Tours/Ticket Assistance
    • Express Check-in
    • Tennis on Site
    • Game Room
    • Ski Storage
    • Bar & Lounge
    • Number of outdoor pools - 6
    • Terrace
    • show more
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • In-Room Safe
    • Minibar
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Highspeed Internet (Surcharge)
    • Iron in Room
    • iPod Docking Station
    • Climate Control
    • show more
    • Cable TV Service
    • LCD TV
    • Premium TV Channels
    • Refrigerator
    • Coffee/Tea Maker
    • Room Service
    • In-Room Massage Service
    • show more
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Pets not allowed

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of InterContinental Hotel Sanya

  • Disappointment
    Jimmy-James5106
    Maidstone, United Kingdom | Jun 5, 2018 | Trip type: Family

    We arrived from Hong Kong to find the reception desk had no one who spoke English and found it very difficult to explain are needs. Finally got to our room which was in the minilistic mode and there was nowhere to put our clothes (i.e no drawers or cupboards so having hung some clothes in the wardrobe we lived out of our suitcases for 10 days which was not pleasant in a 5 star hotel. Entertainment was advertised but non existent the bars in the hotel were some distance and as the surrounding area had no nightlife not a lot to do. The only 5 star about this hotel was the prices.

    Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

    Dear Jimmy-James,
     
    Thank you for sharing your feedback – we have looked for your booking and cannot find it as we wish to reach out to you personally
    and discuss your experience!
    We have team members from China, Germany, Russia, India, Thailand and Nepal, and multiple language speakers including English. We ensure that we always have an English speaker on duty – they also carry a little flag button to be easily identified.
     
    The minimum size of our room begins at 60㎡ and each room has a fantastic outdoor garden with great views and comfortable day bed. For our guests convenience, the rooms were designed with a spacious wardrobe and separate layers for shoes in every room and hangers offered.  
     
    About the entertainment in our resort, we have various activities for kids, adults and family, we conduct the activities as posted at our Recreation desk, but sometimes it requires timely reservation.  Sometimes, the activities might be cancelled or changed to indoor activities due to the weather condition, for your reference. 
     
    InterContinental Sanya Resort boasts 6 restaurants and bars, they all offer relaxing sea views. Our beach bar provides a myriad of cocktails and delicious food. The average walkable distance from room to the Beach Bar is around 7 minutes. Our resort occupies 130,000 square meters and we nearly occupy the entire Serenity Coast. If you do not intend to walk too much, you may give a call to our Concierge team for a 24 hours buggy service, they may take you to the requested destination. 
     
    Enjoy our popular German-recipe homebrewed beer at our Beer Factory with authentic western food and enjoy our KC & The Band as well as DJ Dima; the Beer Factory opens till 2 am. Also, our Hai Lounge will be a perfect place for you to relax and enjoy some nice desserts if you prefer a quieter environment.
     
    We look forward to welcoming you to our property and enjoying our services.
     
    Best regards,
     
    General Manager
    Andreas Kraemer

  • Gone down in quality
    Ashim P
    Mar 29, 2018 | Trip type: Friends getaway

    Visited here four years ago, and had a good experience, so I went back again for the weekend. I was sad to see that it wasn’t as good as it was four years ago - the front desk staff didn’t seem to know what they were doing. Except for Ezra... Ezra was awesome. The pools looked like they were in great need of good maintenance. Breakfast at their main restaurant (can’t remember the name now) was chaotic and service was bad. The Beer Factory was a big disappointment - high prices for average food and horrible-tasting drinks. You’re better off going to their Beach Bar that has a great ambience, the same kind of prices, and much much better tasting food and drinks.

    Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

    Dear Ashim P,
     
    We appreciate the candid feedback and are happy that you returned to stay with us.
     
    Please do reach out to us, as we wish to learn from your feedback and have more details on our Front Office team.
    We have shared your appreciation with Ezra – thank you for highlighting a key team member, it’s much appreciated.
     
    Five pools are part of our vast Resort area and all are on a strict maintenance schedule – we do ensure that our guests
    have a pristine pool during their stay.
     
    Our breakfast is served in two outlets, one in our InterContinental Club and one in the Mediterraneo – we believe you might
    be referring to the latter – and do apologize for a perhaps slow service. We know of our weakness here and have already
    prepared boards with timings and trying to distribute the breakfast flow evenly. Key managers are also supporting during
    these key hours.
     
    The Beer Factory pricing has been reduced over the past year and is below or maximum even with the local social Restaurants.
    More detailed feedback would have been helpful for our team to adjust the drink flavors you are talking of.
    The Beer Factory prides itself on its home brewed and freshly tapped beers and trust we can make it up to you, if you allow,
    at your next visit.
     
    Best regards,
     
    Andreas Kraemer
    General Manager

  • Gone down in quality
    Ashim P
    Mar 29, 2018 | Trip type: Friends getaway

    Visited here four years ago, and had a good experience, so I went back again for the weekend. I was sad to see that it wasn’t as good as it was four years ago - the front desk staff didn’t seem to know what they were doing. Except for Ezra... Ezra was awesome. The pools looked like they were in great need of good maintenance. Breakfast at their main restaurant (can’t remember the name now) was chaotic and service was bad. The Beer Factory was a big disappointment - high prices for average food and horrible-tasting drinks. You’re better off going to their Beach Bar that has a great ambience, the same kind of prices, and much much better tasting food and drinks.

  • I don't know where all these 5 star reviews came from
    Ben T
    Austin, Texas, United States | Dec 11, 2017 | Trip type: Business

    The hotel is mediocre at best, and shows its age from every angle. I gave them a heads up that I'd be arriving a noon today and they said no problem. After a long travel day, I arrived at 12:45 and still had to wait another hour for my room to be ready. They told me to go eat some lunch and come back. I sat at one of their restaurants for 35 minutes waiting for a basic salmon dish and at that point they still hadn't brought it out or told me when it'd be be finished, so I gave up on the food and went back to the front desk to see if my room was ready. After that, the room still wasn't ready so they gave me an upgraded room that was available. It turned out to be a smoking room, so again I had to wait for my original room to be ready. There is nothing special about any of the rooms, and the pictures aren't at all close to reality. Everything is worn, tattered, or just in general disrepair. It simply doesn't live up to Intercontinental standards. I suggest staying at any of the other newer hotels in the area that are much nicer and much less expensive. On the upside, while also in need of an update, the spa did have a great massage therapist(Linda).

    Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

    Dear Ben T. ,

    Thank your for having chosen our Resort for your recent visit to Sanya.

    We do apologize that the salmon was not prepared in a timely manner – we will look into this and see where this may be refined.

    Our team offered you a complimentary upgrade to a Club Suite after you returned from the Restaurant as we did not want to keep you waiting.

    The Resort does offer smoking and non-smoking rooms, but all our rooms have a neutral scent, as it is a Resort it is much more open than a city property and our housekeeping team pays attention to this on a daily basis.

    High season has begun and we could have never guaranteed an early check in, as it was just impossible to fulfill. It might have been a miscommunication and our team member acknowledging rather than confirming. We do apologize that you had to wait for your room 30 minutes – it was still offered before 3pm – our actual check in time.

    To answer your question as to why we receive so many five star reviews – we believe it's because most guests stay with us and enjoy the Resort longer than a day, to really experience it and the service. We have 5 pools, 7 food outlets, a multitude of recreation activities – both on land and water and as you experienced, a wonderful Spa.

    Our Resort is located in Serenity Coast, also called Xiao Dong Hai, we share our Resort only with one other property and a trip to town does not take longer than 10 minutes. We just turned seven and are always upgrading our services and refurbishing areas that require it.

    We take guests feedback very seriously and it would have been wonderful to hear about this just before your check out, when we briefly met in the lobby. We do hope to welcome you back to Sanya soon and showing off our Resort with our improved services.

    Best regards,

    Andreas Kraemer
    General Manager

  • Top Shelf Experience
    ErickvanTil
    Siem Reap, Cambodia | Oct 26, 2017 | Trip type: Business

    Spent a few days here as part of a travel industry event and was blown away. Many of the luxury chains that have set up shop in China have struggled to keep their level of service at the same as their other locations, but this is certainly not the case in Sanya. Everything from check-in to shuttles to food, housekeeping and customer service was at an international standard.

    Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

    Dear ErickvanTil,
     
    Thank you for your kind feedback, which we will happily share with our team.
     
    We are further working on upgrading our services - from high speed and full wi-fi coverage, new food concepts to an excursion menu, allowing you to
    see the wonderful island of Sanya – tailor made to suit your schedule.
     
    In our 7 restaurants and bars, we offer a variety of flavors from around the world, prepared by our international team of Chef’s, from Thailand, China and India.
    Sunset sessions are our new signature event, set at our Beach Bar under the palm trees, with live DJ and many flavors, whether food or beverage.
     
    The Asian Village, set next to the beach, overlooking the ocean will soon launch a Hainan market style buffet, with live music and shows – not to be missed on your next visit.
     
    We look forward to welcoming you back to the InterContinental Sanya Resort.
     
    Best regards,
     
    Andreas Kraemer
    General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about InterContinental Hotel Sanya

    • Intercontinental Sanya Hotel Sanya
    • InterContinental Sanya Resort Hainan
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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