Ranked #15 Hotel in Sanya
Rated by 229 Hotel Guests
Top 3 Nationalities of Hotel Guests
- "A luxury family experience"Nov 4, 2015
- "Great Family Break"Aug 21, 2015
- "Not how I want to spend my vacation!"Aug 1, 2015
No booking fees. Best price guaranteed Availability at Kempinski Hotel Haitang Bay Sanya
|Room type||# of guests in room|
1 King Bed
Sleeps 3 guests (up to 2 children)
1 King And 2 Single Beds
Sleeps 5 guests (up to 4 children)
1 King Bed
Sleeps 3 guests (up to 2 children)
1 King Bed
Sleeps 3 guests (up to 2 children)
1 King Bed
Sleeps 4 guests (up to 3 children)
|Deluxe Twin Room||
2 Single Beds
Sleeps 2 guests (up to 1 child)
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How to get to the hotel?
Get to Kempinski Hotel Haitang Bay Sanya
It usually takes about half an hour to get a taxi at the airport
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:
- most taxi cars are very old which makes the cleanliness is not at a high standard
- most drivers cannot speak English, the communicate with the driver is hard
The average price of Sanya taxi is about CNY 25 - CNY 30 ($3.91 - $4.69) per 10km (6.25 miles) (the price may vary depends on the traffic status)
Get to Kempinski Hotel Haitang Bay Sanya by subway
There are many exchange subway stations from the airport subway station to the nearest subway station to the hotel. And also finding a best way to the hotel from the nearest subway station is a problem for some travelers
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 30 ($4.69)
The nearest subway station to the hotel is:ABC, and the distance between ABC station to Kempinski Hotel Haitang Bay Sanya is XX km(XX mi)
Get to Kempinski Hotel Haitang Bay Sanya by hotel shuttle bus
The door-to-door pick up service offered by Kempinski Hotel Haitang Bay Sanya is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Kempinski Hotel Haitang Bay Sanya is ABC
After finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page
Get to Kempinski Hotel Haitang Bay Sanya by using Nehow Pickup Service
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).
The cost of Nehow Pickup Service is:ABC
After you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page
Location of Kempinski Hotel Haitang Bay Sanya
- No.2 Haitang North Road, Haitang Bay, Sanya, China
- Wuzhizhou Coral Island
- Mazu Temple of Sanya
- Haitang Bay Duty Free Shopping Complex
What's In the Hotel
- Free WiFi
- Free Self Parking
- Lobby Newspaper
- Safe-deposit Box show more
- Gift Shop
- Porter & Bellhop
- Beach Towels
- Beach Umbrellas
- Number of meeting rooms - 11
- Number of restaurants - 2
- Free Airport Transportation
- Dry Cleaning & Laundry Service show more
- Free Childcare
- Luggage Storage
- Business Center
- Meeting Room
- Conference Center
- Frontdesk Service (24 Hours)
- Spa on Site
- Wedding Services
- Free Shopping Center Shuttle
- Health Club
- Kids' Club show more
- Kid's Pool
- Spa Tub
- Steam Room
- Golf Course
- Grocery/Convenience Store
- Billiards Tale
- Game Room
- Breakfast (Surcharge)
- Beach Bar show more
- Bar & Lounge
- Swim-up Bar
- Poolside Bar
- Coffee/Tea In Lobby
- Coffee Shop
- Outdoor Pool
- Free Beach Cabanas show more
- Private Beach
- Beach/Pool Umbrellas
- Russian show more
Enjoy Your Room
- Air Conditioning
- Private Bathroom show more
- Connecting Rooms
- Down Comforter
- In-Room Safe
- Free Bottled Water
- Balcony or Patio
- Access via Exterior Corridors
- Blackout Curtains
- Soundproofed Rooms
- Highspeed Internet (Surcharge)
- WiFi (Surchage)
- Hair Dryer
- Deep Soaking Bathtub show more
- Designer Toiletries
- Complimentary Toiletries
- Iron in Room
- Hydro-Massage Shower
- Rainfall Shower
- Shower/Bathtub Combo
- Premium Bedding
- Pillow Menu show more
- Pillowtop Mattress
- iPod Docking Station show more
- Climate Control
- Digital Cable TV
- LCD TV
- Coffee/Tea Maker
- Room Service
- Daily Housekeeping show more
- In-Room Massage Service
Good to Know
Check in from 3:00 PM
Check out until 12:00 PM
Pets not allowed
- ￥207.00 ($32.38) per person (approximately)
- ￥68.00 ($10.64) per night (rates may vary)
- ￥68.00 ($10.64) per night (rates may vary)
- ￥600.00 ($93.86) per night
- ￥600.00 ($93.86) per night
Brought to you by Reviews of Kempinski Hotel Haitang Bay Sanya
A luxury family experience
Dylan TSingapore, Singapore | Nov 4, 2015 | Trip type: Family
the hotel is located at Haitan Bay, a newly developed beach area in Sanya. The hotel its a few blocks tuscan style architecture with two antique chinese buildings inside, according to their staff, the antique buildings were shifted to here from Suzhou. The lobby was spectacular with a master piece on celling which made of real gold, jade and phoebe wood. Even the painting in each room is valuable. Unfortunately I didn't get a seaview room, but this hotel has a great private beach, very clean a quiet. My daughter very enjoyed the kids club and dinner buffet. The hotel room also provide baby cot and kids bath gel. Swimming pool is gorgeous. Bar is also great with its fantastic view. Hope next time we could stay longer.
Great Family Break
xanms985Sanya, China | Aug 21, 2015 | Trip type: Family
We are a family with 3 children, 8, 11 & 13. As we live in Beijing, Sanya is our most convenient beach location and in the past we have stayed in the Hilton and Ritz Carlton on Yalong Bay and the Narada close to the airport. Our purpose in coming to Sanya is never more than to have a simple beachside / poolside holiday getaway from Beijing. We rarely have any inclination to leave the hotel: that is not what we are here for.
On this occasion we took a 2 bedroom pool villa at the Kempinski in Hating Bay. I have to say we have been very pleased. Our car from the airport delivered us directly to the villa where we were checked in very efficiently. The villa was nicely cooled down in advance of our arrival (this doesn't always happen in China) and were cookies, cakes, fruit and a bottle of house champagne waiting for us. Indeed we get a fresh supply of fruit, cookies and cakes every afternoon and not just a token but 3 jars of fresh cookies every day.
The villas are situated in several quiet lanes and are only a short walk from the hotel or the main pool or the beach.
The accommodations are very good quality: large double bedroom with glass on 3 sides, bathroom, inside-outside jacuzzi, large veranda and a small kitchen on the street level and then a twin bedroom, large living room, 2 bathrooms and generous outside seating downstairs on the swimming pool level. My 8 year old son announced quickly that it was the best hotel room he has stayed in and he is likely right. I have stayed in rather more hotels than he has but it would still rate pretty high.
Service has been impeccable. Xiao Hui the young lady responsible for looking after guests in this section of villas has been absolutely superb. Very efficient check-in, she produced water guns for the children to use in the pool, blew up their lilo, has picked us up in a golf cart to take us to breakfast where she has reserved an air-conditioned room and has helped out in many other low-key ways. It's the hotelier's goal to make every guest feel as if they are the most important guests in the hotel. She absolutely achieved that for us even though we are most surely not the most important guests here! She has a great future in the hotel business. A good mention also for the young german chap (Julien?) in the buffet restaurant who does extremely well.
Food in the restaurants has been notably better than it has been in some of the other hotels we have stayed at in Sanya.
My family is from the Caribbean, I was born in Africa and grow up in Fiji: my standards for beaches are quite high. The beach here at Haitang Bay is a good beach by any standard and there is pleasant swimming. Fortunately a high percentage of guests in seaside resorts in China do not see going to the beach as an important component of the holiday which means that the beach is relatively uncrowded.
What are the negatives?
- the is no food or drink service close to the beach. It is always nice to be able to get a drink whilst enjoying the sea air
- the "life guards" at the beach are extremely over-cautious and whistle-happy to the point of it being an annoyance. We had the rather ridiculous scene of them making a 45 year old man who has been swimming in the sea since he was 3 don a lifejacket to bob around in gentle surf. As an Englishman I'm loathe to make a fuss so I actually did it on the first day but then my children (all of who are competitive swimmers) put their collective feet down and said it was "very silly" and they wouldn't do it. The over zealous whistle blowing if one ventures more than waist deep in the gentle surf has pushed us to take walks down the beach out of sight of the lifeguards to enjoy the sea. It is understood that many people in China do not swim well but there really should be some form of waiver for those who don't wish the close supervision of the lifeguards.
- the main breakfast buffet does get very busy and there are queues to get in in the morning. We have been walked past the queues and into a private room every morning which has been very nice although it does inspire some guilt. I can certainly imagine not enjoying queuing for my breakfast if I didn't have the privilege of being taken directly to a reserved room.
- there is some serious construction work going on on the block of land south of the hotel. There is a large construction crane visible from our room and pool. As a 17 year resident of Beijing I have acquired the ability to not see anything that I don't wish to see and I can honestly say that the construction has had very little impact on the enjoyment of our holiday and I imagine that it contributes to the excellent value that we are enjoying for the villa. Just one night in the week have I been woken at night by noise from the construction site.
- The main hotel pool (as opposed to the private pool for the villa) is a very nice pool but it is rather less varied and interesting than the pools at some of the other large resorts. The water in the pool is perhaps a little warmer than would be ideal.
The weather has been excellent, largely blue skies every day and the sea has been a very comfortable temperature.
I would certainly have no hesitation in recommending these villas at the Kempinski to anyone for a family holiday.
Not how I want to spend my vacation!
Dino JKarlshamn, Blekinge Län, Sweden | Aug 1, 2015 | Trip type: Friends getaway
Let's start from the beginning. The check-in procedure was very efficient and fast, even tough the staff had bad English skills. Thumbs up for that!
When walking the long way to our room (not a problem for us, but good to know that the distances between different things are long) I immediately realised that this place is really beautiful. Until we reached half way to our room. Some parts should really need maintenance, both of safety reasons and of "beauty reasons". One part of the long walking path had a hole in the roof, were water was leaking and the path became even more dangerous than normally.
When arriving to our room my first impression was that it was quite good. Until I saw some small but annoying things that you don't expect from a five star hotel. The chair was broken and the room was generally in need of refreshment. Though this it was clean. When we booked our room, we chose the alternative "fantastic ocean view". When walking out the balcony the view was totally un-fantastic. Could not even really see the ocean. We contacted the reception and was offered a new room and it was almost the same as the room we already had. After one day, we also realised that the bath tube was leaking and contacted the reception again and they asked if they could come tomorrow. After waiting one hour for it to be filled up, we wanted someone immediately. After 10 minutes, there was a maintenance guy in our room to fix it.
The pool staff is very inflexible and it is a big problem to solve things out there. Probably due to bad English skills. The same for the life guards on the beach, whom were yelling if you did something wrong. The beach is very beautiful and If you really want to relax, then this beach is the place to stay (but maybe in an another hotel on Haitang Bay.) One problem on the beach is that the scooters (which are rented out by a third part company) are very close to the swim area and you could feel the smell of gasoline.
The best whit the whole stay was the evening buffet, which includes wine and food. Very nice staff who really wanted to make the best out of your visit. Value for money, the price is 298 RMB.
So. To conclude our stay at Kempinski I could easily say that this is not what I expect when staying at a hotel. I want it to be an experience with good memories where everything is just smooth and easy. Unfortunately this is not the case in this hotel! Would not return or recommend.
Second time, less impressed
DoarehtnoShanghai, China | May 30, 2015 | Trip type: Solo travel
After a truly perfect experience two years ago, I came back to this resort, really just to disconnect after a bad experience, and in a slightly fragile emotional state, which I admit might, to some extent, have influenced my experience this time.
The rooms, hotel grounds, pristine beach, and wonderful spa still delivered everything I expected. There is a Balinese therapist in the spa who is particularly excellent. I also got a really excellent package deal with Ctrip, so I can't say that it wasn't value for money.
There have been major slips in the standard of service, however.
On my first stay at this resort two years ago, when we arrived at the pool, we were immediately offered towels, bottles of water, and a drinks menu. This time, I had to request towels, no water was available, no drinks menu offered. I even had to fight with the attendant to put up a sun umbrella. She claimed it was too windy, and indeed it had been windy earlier that afternoon, but it wasn't then. A second attendant put up my umbrella with no fuss at all, and I sincerely believe the first one was just too lazy to do it. Visitors from outside China might need to know that all of this needed to be conducted in Chinese. No English was spoken poolside. The water in the pool also is like swimming in hot soup. I understand the hotel can't control the weather, it was over 35 degrees, but similar properties in places like Thailand don't have this issue, so I believe they may use some kind of cooling system.
Likewise, on the beach, two years ago, upon selecting a sun lounger, I was immediately offered towels, water and a menu. This time, I had to request towels, and was initially denied my request, as there was, as I was rudely informed (yelling!) "no swimming". This is a ridiculous thing that happens all over China, so it's not fair to blame the hotel, but really, not to be allowed the pleasure of being in the sea, due to a few waves and a light breeze, just seems ridiculous. If Sanya really wants to become the 'new Boracay' they will need to revise these 'no swimming in a light breeze' policies, or international visitors will be seriously turned off, as this is one of our greatest pleasures at the beach.
Perhaps 5 star properties such as the Kempinksi should be taking the lead in challenging these unreasonable policies. I would be more likely to drown in my bath tub! Regardless of this, there was no need to yell at me rudely. I work in language education, so I do know that this is a language issue, not indicative of an intention to be rude, but even with this knowledge, I still felt pretty upset and uncomfortable. I can hardly imagine what an international guest without my background would have felt.
Finally, the biggest issue of all, breakfast. It was a like a feeding frenzy at the zoo, with hoards of local visitors fighting over tables and food, uncleared tables everywhere, no chance of a tea or coffee unless you wanted to wait for 20 minutes, no glasses for the juice and/or juice not replenished. Cheeses were sweating and gone bad in the heat, omelette undercooked and frankly disgusting. If you look at my review from two years ago, you can see the dramatic change. From free flow champagne and a delicious range of Western and Chinese options, to nothing to drink at all and food that I worried would make me ill. I can understand why they might have needed to stop the champagne, but he rest is inexcusable.
My greatest sympathy is with the staff, who were rushed off their feet, totally stressed and unable to cope with the volume of guests. The management needs to hire more staff urgently. It's a disgrace to treat people like this, both guests and staff, and I would only like to thank Emma, who took pity on me on my second day and served me coffee and juice (coffee I was unable to obtain on my first day until I had asked four people and waited for over 20 minutes, never got the juice).
I'd also like to thank Nathan in the lobby bar who was consistently attentive, friendly and efficient ~ always knew my drink and remembered me! The lobby bar is lovely, actually, and seems well-run.
I can't say I would never return to this hotel, as the rooms, grounds and beach really are lovely, and if you can get a package deal, it's especially worth it. However, I was extremely disappointed in the slip in service standards and I hope this will be addressed.
My favorite hotel in Sanya!
Julien_ShanghaiShanghai, China | Apr 18, 2015 | Trip type: Family
I live in Shanghai and I love to get a short break every year in April / May to Sanya. I discovered Kempinski a few years ago... and I absolutely love the hotel.
The place is definitely kids friendly, and I especially like the beach. It's very large, calm and the hotel even provides beach toys for the kids.
Hotel offers villas and each villa comes with a private garden and a large (50 sqm or so) private pool covered with green marble... super nice for a short break with family.
Hotel staff is also very dedicated - Lukas - was great help. I forgot something in my room after checkin and he arranged a car to deliver to missing item to me!
We are looking forward to our next year stay to Kempinski Sanya!
Additional Information about Kempinski Hotel Haitang Bay Sanya
Kempinski Hotel Haitang Bay Sanya is located on the "National Coast-Haitang Bay", 20 km of white sand beach. Set in a beautiful tropical garden the Resort offers many activities for children (Kids Club) and for guests of all ages (artificial canal of 1.2Km with Dragon Boat ride, two ancient Pagodas of the Guangxu period of Qing Dynasty, Wood Art Museum, hosted in a two hundred year old aristocrats mansion, and an 18-hole golf putting green). The Resort comprises of 374 rooms and suites and 25 exclusive Chinese Villas and offers a unique style of Chinese traditions and European Art-de-Vivre. Since its opening in 2012, the Resort has received many international prestigious awards from renowned institutions.
- Kempinski Hotel Haitang Bay Sanya Hainan
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