St. Regis Hotel Sanya
(5/5 by China National Tourism Administration)

Nearby: Sanya Railway Station, Sanya Beauty Crown Cultural Exhibition Center show on map

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Last booking: 6 hours ago

Ranked #17 Hotel in Sanya

Rated by 222 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "The best SPG in HaiNan. A large resort hotel with great facilities and services."Sep 9, 2018
  • "Pleasant stay in St Regis"Sep 4, 2018
  • "Privacy and Seclusion but Hotel is Substandard"Aug 16, 2018

Main Features

  • Breakfast

  • Parking

  • Family Friendly

  • Business Center

  • Restaurant

  • Gym/Fitness Center


No booking fees. Best price guaranteed Availability at St. Regis Hotel Sanya


Room type # of guests in room  
Deluxe Room (Garden)

1 King Bed or 2 Queen Beds

Sleeps 3 guests (up to 2 children)

Suite (Empire)

1 King Bed

Sleeps 3 guests (up to 2 children)

Room (Ocean)

1 King Bed or 2 Queen Beds

Sleeps 3 guests (up to 2 children)

Villa (Iridium)

1 King Bed

Sleeps 3 guests (up to 2 children)

Room (Lagoon Access)

1 King Bed or 2 Queen Beds

Sleeps 3 guests (up to 2 children)

Room

1 King Bed or 2 Queen Beds

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Premium Room (Ocean)

2 Queen Beds or 1 Japanese Futon

Sleeps 3 guests (up to 2 children)

Suite (Stregis)

1 King Bed

Sleeps 3 guests (up to 2 children)

Villa (Beach)

1 Single Bed

Sleeps 3 guests (up to 2 children)


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Over 222 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
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Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
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China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
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Local Guide

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  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

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Phrase Book

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How to get to the hotel?


30.6 km (19.0 miles) drive (47 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of St. Regis Hotel Sanya

  • Yalong Bay National Resort District, Sanya, China

St. Regis Hotel Sanya


What's In the Hotel

    • Free WiFi
    • Free Self Parking
    • Gift Shop
    • Elevator
    • Porter & Bellhop
    • Lobby Television
    • Number of meeting rooms - 10
    • Number of restaurants - 3
    • Total number of rooms - 401
    • Number of floors - 8
    • Number of buildings/towers - 1
    • Free Airport Transportation
    • Dry Cleaning & Laundry Service
    • show more
    • Multilingual Staff
    • Free Childcare
    • Childcare (Surcharge)
    • Childcare (Surcharge)
    • Luggage Storage
    • Business Center
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Wedding Services
    • Kids' Club
    • Sauna
    • Spa
    • Tennis on Site
    • Tennis Court
    • Poolside Bar
    • Bar & Lounge
    • Coffee/Tea In Lobby
    • Private Beach
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Private Bathroom
    • Separate Living Room
    • Extra Bed Available
    • Down Comforter
    • Crib
    • Slippers
    • Sofa Bed
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Access via Exterior Corridors
    • Lanai
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Free Dial-Up Internet
    • Free Internet Access
    • show more
    • Free WiFi
    • Complimentary Toiletries
    • Designer Toiletries
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Hypo-Allergenic Bedding
    • Pillowtop Mattress
    • Pay Movies
    • HDTV
    • LCD TV
    • Satellite TV Service
    • MP3 Docking Station
    • Cookware, Dishware, and Utensils
    • Coffee/Tea Maker
    • show more
    • Separate Dining Area
    • Turndown Service

Good to Know

  • Check in from 3:00 AM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥517.50 ($80.96) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of St. Regis Hotel Sanya

  • The best SPG in HaiNan. A large resort hotel with great facilities and services.
    anguslo
    Hong Kong, China | Sep 9, 2018 | Trip type: Couples

    I am a SPG platinum member and always enjoy revisiting this hotel. Nice (lux) rooms very well maintained. Beautiful pools and beaches (a small sand beach for ocean swimming and also rocky beaches for walking around). Water clear. And next to a yacht club. (But pls note that it’s not the best part of the beach for ocean swimming.)
    Made additional effort to make sure I would have a comfortable/enjoyable stay (and special thanks to David). Nice sea view suite. Welcome fruit. Great coffee machine / wine glasses etc.
    I always love having breakfast at Driftwood: great food; Everybody friendly and helpful, great hospitality and very attentive.
    Always enjoy my stays here (I travel around the world with over 100 stays a year, but I still keep coming back to this hotel every other year).

    St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

    Dear ‘anguslo’,

    I am so happy that we can welcome you back for your another splendid holiday at the St. Regis Sanya Yalong Bay Resort. Thank you for choosing us again and for posting these warm words on TripAdvisor. I hope that you had a safe return trip home again and I would like to take this opportunity to thank you for the wonderful review in regards of our spacious room, pools, beach, breakfast and staff. We all hope to be able to welcome you back soon and please don’t hesitate to let me know if I can be of personal assistance in your travel plans.

    Sincerely,

    Andreas Trauttmansdorff
    General Manager

  • Pleasant stay in St Regis
    Rin80
    London | Sep 4, 2018 | Trip type: Family

    We had a 5 nights stay in St Regis at the end of August as an impromptu holiday and we were very pleased with our stay.
    Staff were very attentive and responsive, and we couldnt be any happier with butler service.
    Our Butler Nicky looked after us really well and arranged cinema tickets and activities on rainy days when kids were bored and couldn’t swim.
    I would highly recommend this hotel for family stay.

    St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

    Dear ‘Rin80’,

    Many thanks for recently selecting to stay with us at The St. Regis Sanya Yalong Bay and for your kind review regarding your recent stay. I’m so glad to learn that you had a pleasant stay with us and I would like to take this opportunity to thank you for the wonderful review in regards of our friendly staff, exceptional service and especially for highlighting Nicky, I think you definitely made her day with these remarks! Thank you once again for sharing your feedback with us and we are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last, please don’t hesitate to let me know if I can be of personal assistance in your travel plans.

    Sincerely,

    Andreas Trauttmansdorff
    General Manager

  • Privacy and Seclusion but Hotel is Substandard
    Hotlotus
    Aug 16, 2018 | Trip type: Family

    We stayed at the St. Regis Sanya's Royal Villa for 5 days at 11553 RMB ($1700) a night. This is their second best room, only less than the Presidential Villa.

    The first impression was terrible. The staff spoke little to none English, which gave us an indication of what to expect - this might be a substandard locally managed hotel. The hotel entrance hall was designed in bad taste of a southeast Asian influence unfortunately executed with inferior materials. The gigantic honey colored columns and brown arches were simply vulgar. Our residence was furnished with poorly designed, cheaply made, ill maintained furniture. There was no class nor elegance. Our guests promptly found 2 cockroaches in their room. Their sitting room mirror was so moldy you couldn't see reflection. There are dangerously loose and missing flooring in the backyard near the pool. The lotus pond was completely dry with no flowers whatsoever, only rocks.

    But things start to improve after the first day. The butler Kevin was accommodating and tried hard to follow the motto "your wish is my command". He got us the float, blue tooth speaker and late check out time as we requested.

    The residence has a full view of the sea, is big with a full size swimming pool (about 1200 sf) and lush tropical garden. The beach is almost private to us. It was secluded and separated from other guests. The onyx and travertine used in the bathroom are beautiful. Housekeeping was attentive and provided ample supplies. Breakfast was in Driftwood, which was exclusive to villa guests. Although the same breakfast got mundane, the privacy and freedom of ease more than made up for that. Free laundry service for Villa guests was pleasantly discreet.

    Overall, we think staying at the Villa was a wise decision. As Sanya really doesn't have much to offer, its beach is nothing compared to Maldives, so it is essential that you stay in a room that provides sanctuary. Another thing to take note is that the hotel is not on the main hotel drag, it takes a car to go to the outside restaurants and shops. Staying at Royal Villa also means you need the hotel golf cart to take you to the lobby before hiring a car to go out. Privacy comes with the cost of convenience.

    I hope the real St. Regis takes note of all the negative feed backs. In order to uphold your reputation, you must do things the St. Regis standard, no matter where you are. At the minimum fix the damage in the room and replace the scratched furniture. And the $715/person price tag (4999 RMB) for in-house BBQ is simply outrageous. You aren't exactly offering Russian caviar on that menu.

    St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

    Dear ‘Hotlotus’,

    Thank you for providing us with your highly valued comments in reference to your recent stay I am very sorry to learn about your dissatisfaction with several aspects of your stay. Rather than giving you excuses I offer our most sincere apology for the shortcomings you experienced. We here at the St. Regis Sanya Yalong Bay take guest comments and feedback very serious and please rest assured that we will take your experience as a learning opportunity and as an opportunity to make further improvements to our service and facilities. I do hope that we will get an opportunity to win back your confidence in our resort and I invite you to contact me personally via Andreas.Trauttmansdorff@stregis.com if I can be of personal assistance in your travel plans.

    Yours sincerely,

    Andreas Trauttmansdorff
    General Manager

  • Great stay!
    Rickie H
    Hong Kong, China | Aug 13, 2018 | Trip type: Family

    Transport: 30-minute taxi ride from airport, cost around 120RMB. We couldn't take hotel shuttle because of our flight schedule. Would be good to have shuttle service at more times during the day/night.

    Room: TV was bit small for viewing when lying in bed, but only because the room was so big and spacious! The garden-facing balcony had comfortable chairs perfect for afternoon naps. Reasonably clean. Had all the baby stuff we needed.

    Food: Burger and dandan noodles were great at Social, but pasta wasn't as good. Kids menu had enough variety. Ming Xuan had good Chinese food. Driftwood had the best atmosphere; we had paella outdoors. Breakfast and dinner buffet were good, especially the satays and dumplings. In-room dining was convenient, but food often arrived lukewarm.

    Amenities: Pools were kid-friendly. Beach was nice and clean. Appreciate the lifeguards for watching attentively for people's safety on many occasions. Kid liked the bouncy castle set up in the conference hall. Gym had the basics you'll need for holiday but not conveniently accessible - the only available route from room to gym was a long detour around the lobby area.

    Service: Online communication was a bit confusing, as 3 different butlers replied at different times to answer the same question. A few servers at Social repeatedly needed reminders to provide what we requested (new staff I assume). Other than that, pretty good service overall. Special thanks to 吉日新 (Alan?) from Social for his hospitality; Neil from Social for putting in special order for sweet potato for baby's dinner, remembered us, and took the initiative to personally bring us sweet potato the next morning at breakfast; Garrett Tan for always making us feel welcomed at Ming Xuan; and housekeeper lady in the West Wing (didn't catch her name) for taking the initative to ask for a baby carriage on our behalf. The lounge/restaurant musicians - Soul Inspiration - were a treat to the ears!

    St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

    Dear 'Rickie H',

    Many thanks for having selected us for your deserved break in Sanya and thank you for having taken the time to post your feedback. I am glad to learn that overall you enjoyed your stay with us and thank you for your kind comments about our spacious room, food, staff and especially for highlighting Alan, Neil, Garrett, I think you definitely made their day with these remarks! and We all hope to be able to welcome you back soon and please don’t hesitate to let me know if I can be of personal assistance in your travel plans.

    Sincerely,

    Andreas Trauttmansdorff
    General Manager

  • An enjoyable stay at St Regis
    Beebee12345678
    Hong Kong, China | Jul 26, 2018 | Trip type: Family

    We brought our two kids aged 11 and 13 to Sanya and stayed four nights at St Regis. The room was spacious for four people. The beds were okay and the bathroom was enormous. Our room was facing the dock, with a view of the inner side of the hotel, a large amount of greenery. The telephone shortcuts doesn’t seem to work and the WiFi was slow.

    The staff there were very friendly. We appreciate very much their courtesy service. April who had been answering our emails greeted us on our arrival . Our butler, Nicky was cheerful and responded to our needs quickly and accurately.

    Except for the lounge at the lobby, staff from other catering are more attentive. We first visited the Social restaurant. Some food was not hot enough, such as the small, warm dish of spaghetti and the price was rather expensive. The other two restaurants were much better. Especially the one named Driftwood which serves western food. The waiters and chefs were all very helpful and friendly. Chef Jason warmly introduced us the menu, he even cooked us a Carbonara Spaghetti for our kids which was not in the menu. It was exceptionally delicious -according to the kids- exactly their cup of tea. Upon the recommendation of Jason, we had steak, lamb chop, oysters and the seafood risotto, which are all freshly made, steamy and delicious. I particularly like the wagyu steak, juicy and not bloody. We enjoyed very much the hospitality and company of Jason and Frank that we spent three evenings there. It would be great if they add more variety to the menu. Frank also provided us with some useful travel advice.

    The weather was bad during the first few days of our stay, so we got to experience the facilities very thoroughly. The spa was great. The lady massaged me from head to toe, very comfortable. The swimming pools were great, it's not too crowded, it's very enjoyable. They've got water slides, bubbles so kids were entertained too. The gym's facilities were new and comprehensive. The mini theatre was quite grand, we watched a movie and the 3D quality was comparatively great. The seats were comfortable too.

    It was sunny on our last day, thankfully. We walked along the private beach of the hotel. The scenery was beyond beautiful. The wind was blowing so it wasn't too hot. We took a bunch of memorable photos.

    All in all, the hotel facilities were clean and well maintained, the staff were friendly and helpful. We had a wonderful time at St Regis, it's a fantastic experience.

    St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort, responded to this review

    Dear ‘Beebee12345678’,

    Many thanks for recently selecting to stay with us at The St. Regis Sanya Yalong Bay and for having taken the time to post such a detailed comment. I am so glad to learn that you have a very pleasant holiday with us. I would like to take this opportunity to thank you for the wonderful review in regards of our spacious room, food, facilities, staff, service and especially for highlighting April, Nicky, Jason and Frank, I think you definitely made their day with these remarks! I also would like to thank you for your comments that highlighted opportunities to improve. We will double check to eliminate these flaws and ensure all our guests have the best possible experience. Thank you once again for sharing your feedback with us and we are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last, please don’t hesitate to let me know if I can be of personal assistance in your travel plans.

    Sincerely,

    Andreas Trauttmansdorff
    General Manage

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about St. Regis Hotel Sanya

    • The St. Regis Sanya Yalong Bay Resort is ideally situated on a generous stretch of the most coveted location on Yalong Bay, with exclusive access to more than 800 meters of pristine coastline. A resort unlike any other on Hainan, the St. Regis Sanya Yalong Bay Resort offers wide appeal across a variety of audiences – from business executives to couples seeking romance to families seeking a fun and relaxing vacation. The resort is exquisitely designed with luxury in mind, offering 401 contemporary guest rooms including 28 beachside villas. The St. Regis Sanya Yalong Bay Resort offers a world of epicurean experiences, with three full-service restaurants, a wine bar, and a tea room. In addition, the St. Regis Sanya Yalong Bay will be the only resort in Sanya that offers the signature St. Regis butler service to all guests, as well as South China’s first Iridium Spa.

    • The St. Regis Sanya Yalong Bay Hotel Sanya
    • The St. Regis Sanya Yalong Bay Resort Hainan
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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