Sheraton Hotel Haitang Bay Sanya
(4/5 by China National Tourism Administration)

Nearby: Mazu Temple of Sanya, Wuzhizhou Coral Island, Binlang Ethnic Village show on map

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Ranked #22 Hotel in Sanya

Rated by 102 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Home Away From Home"Jun 7, 2018
  • "A beautiful stay"Jun 6, 2018
  • "A Relaxing Stay in Haitang Bay"Apr 30, 2018

Main Features

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Sheraton Hotel Haitang Bay Sanya


Room type # of guests in room  
Grand Deluxe Sea

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Deluxe Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Grand Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Room

1 King Bed

Sleeps 3 guests (up to 2 children)

Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)


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Over 102 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

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Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

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Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

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China Travel Advice

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  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


46.0 km (28.5 miles) drive (47 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Sheraton Hotel Haitang Bay Sanya

  • No.76 Haitang North Road, Haitang Bay, Sanya, China

Sheraton Hotel Haitang Bay Sanya


What's In the Hotel

    • Free WiFi
    • Safe-deposit Box
    • Number of restaurants - 4
    • show more
    • Number of meeting rooms - 10
    • Number of buildings/towers - 1
    • Number of floors - 8
    • Total number of rooms - 500
    • Concierge Services
    • Airport Transportation
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Conference space size (meters) - 3600
    • Conference space size (feet) - 38736
    • Meeting Room
    • Conference Center
    • ATM/Banking
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Spa
    • Bar & Lounge
    • Garden

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Connecting Rooms
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Minibar
    • Desk
    • WiFi (Surchage)
    • Iron in Room
    • Separate Bathtub and Shower
    • LCD TV
    • Turndown Service

Good to Know

  • Check in from 3:00 PM
    Check out until 12:00 PM
  • Rollaway/extra beds are available
      • ¥80.00 ($12.52) per day (rates may vary)
      • ¥575.00 ($89.95) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Sheraton Hotel Haitang Bay Sanya

  • Home Away From Home
    Kapil D
    Jun 7, 2018 | Trip type: Friends getaway

    I have stayed in Sheraton on May.I am so happy with the service provided by front office staff they talk in English but I think for other staff there is language problem.
    The Room on 7th floor near beach side is so amazing with beautiful view.Staff are very kindly,the managers follow up with us if we have some problem they want to know immediately but everything was fine,awesome no more words to describe .
    Breakfast is very good and I have chance to taste Hainan local food and coconut juice also .I recommend my friends who are going to visit sanya stay with sheraton haitang bay.
    Environment is so clean and fresh air but its too but even thought I have enjoyed a lot here.
    I will come back again to stay.

    SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

    Dear Guest,

    I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Sheraton service we are renowned for!

    Thank you for your support and It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. I wish to thank you for your valued comments and we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort.

    Looking forward to seeing you soon.

  • A beautiful stay
    Pranaya S
    Jun 6, 2018 | Trip type: Solo travel

    After this trip i know i will definitely stay here again the next time. The transportation is very convenient, the environment is very clean, the internal facilities are good, mainly the attitude of the waiter is very humble. In particular, the room attendant knowing that my hand was injured immediately got me a Band-Aid.Thank you for an amazing stay.

    SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

    Dear Guest,

    Greeting from Sheraton Sanya Haitang Bay Resort.

    It was a great pleasure to hear your experiences in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately.

    Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.

    Looking forward to seeing you again soon

  • A Relaxing Stay in Haitang Bay
    Nikki S
    Beijing, China | Apr 30, 2018 | Trip type: Friends getaway

    I had a wonderful time at this hotel. The staff were mostly helpful and although most had trouble with English, the English-speaking staff was always available to help us with whatever we needed. The room was beautiful and the balcony was a wonderful place to relax and unwind. We had access to at least two pools that were never busy and were the perfect temperature. The free buffet breakfast was incredible! Fluffy pancakes and waffles, egg station, fresh fruit, pastries, etc...I looked forward to breakfast every day. Some tips for breakfast: The best times to go to breakfast are either 6:30am or 9:45am. Otherwise, it's a ridiculously long wait for seating and is overly crowded. Sit in the small Steam and Spice restaurant for immediate seating. They have most of the same things and you are free to go to the main dining room to grab whatever is not in the smaller dining room.
    The Inazzia Labor Day Buffet was a bit pricey but the BBQ seafood was absolutely delicious and the outdoor dining added the perfect atmosphere for the meal. I need to mention Grady who worked for Guest Services. He was so helpful and made us feel at home during our entire stay. I knew that if I ever needed anything, I could contact him and he would help us. This made our entire experience worthwhile. Thank you Grady!

    Unfortunately, I have a few service complaints. First, there were never any towels at the pool! We constantly had to ask an attendant for towels and there was no attendant at one of the adjacent pools. At the lobby bar, the service was very slow as some of the staff seemed more interested in smoking and chatting than making drinks. The "Gift Shop" is a misnomer. It's basically just beach gear and a tiny collection of toiletries but no deodorant (which is what I needed to buy). It would be helpful for the gift shop to include more variety of toiletries, as well as things like phone chargers and ear buds.

    In all, I enjoyed my stay and would recommend this hotel for a few nights of rest and relaxation.

    SSHTB, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

    Dear Guest,

    Greetings from the Sheraton Sanya Haitang Bay Resort!

    I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination.

    It was a great pleasure to hear your experiences in the hotel during your stay. Our 500 guest rooms are special design for leisure guests and our signature seaside restaurant is a better place for your dining options. I’m very sorry for the inconvenience caused due to the language problem and we will enhance the language training for English.

    We would also like to apologise for the difficulty that you experienced with the use of pool towels and no service in lobby bar. We have taken note on all the points you have provided us and do rest assured we have reviewed your comments with our department heads to implement measures for improvement concerning our guest satisfaction.

    Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.

    Looking forward to seeing you again soon!

  • if you wanna enjoy your life please contact sheraton reservation!
    baker4455
    Harbin, China | Nov 20, 2017 | Trip type: Family

    When I stay in this hotel, I really really impressed and received warm greetings from hotel! first of all, hotel's facility is very good also very kindness people. i really appreciate to all staffs!
    but most of staffs were speak english skill is not too good. let me talk turkey, skill is very low...
    everything is okay except staffs english skill
    anyway, if i have a chance, i visit again!

    SSHTB, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

    Dear Guest,

    Thank you for taking the time sharing your feed back on booking.com. I am glad you choose to stay with us for your visit to Sanya.

    Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. Meanwhile, we will improve the English training for all hotel associates.

    We very much look forward of having another opportunity in meeting you again soon in the near future.

  • Beautiful resort with service that requires improvement
    SugarES
    Madison, WI | Oct 10, 2017 | Trip type: Family

    We stayed here for two nights at the end of September. The resort is beautiful. Grand lobby, spacious room, beautiful beach, etc. I definitely would give the facility a 5-star rating, however, its service quality definitely requires improvement. Here I name a few:

    1) We were told that the hotel provides free airport shuttle. The odd thing is that you can not book it more than a day advance. It HAS TO be 24 hours prior to the day of service. That's not necessary but they followed this rule seriously. That's just not convenient while our schedule was hectic already.

    2) Check-in was ridiculously slow. There was only one lady at the front desk and there was like 5 groups before me. The lady really took her sweet time scanning passports, filling out paper after paper. Mind you, the hotel lobby didn't have AC and the temperature was over 90F. I was sweating like crazy. I was in the line for like 30 mins and then it took another easily 20 mins when it was finally my turn. I also had to exchange some USD to CNY. Gosh, I regret doing so because I didn't realize she had to handwrite all the serial numbers down and yet, it was paperwork after paperwork.

    3) Room cleaning was also very slow and way behind schedule. We waited til like almost 3pm the next day and still no one came. After a few trips to the beach, we ran out of towels and our room got sandy. We finally had to call someone up and demanded service.

    4) My 5-year old daughter was playing at one of the pools where they had all these blown up big floaties. They were super slippery and she slipped down one of them and was trapped under the floaty (which is like 10 ft x 8 ft ish). She managed to get out of it and was trapped behind it, where my husband couldn't see. She was crying hysterically and screaming for help. Two hotel employees (they may not be life guards but they are definitely hotel staff) were right next to her while my husband was on the other side of the pool. He screamed for their help since they were closer and could get to her much quicker. Both my husband and my daughter couldn't speak Chinese, however, seeing such a scene, language barrier shouldn't be a problem here. A Chinese couple next to us also had their boy trapped under the floaty and were trying to get help from these two hotel staff. To our very disappointment, these two guys ignored it completely and rather being entertained. When both kids were pulled out by my husband and the Chinese couple, my husband lost his cool and demanded a manager right away. It took them a while to finally agree to get the manager over. The manager apologized profoundly and offered to cover medical bill should it happen. He called back later that evening to check on my daughter and mentioned that the two staff on site were disciplined and they had made modifications to those floaties to ensure safety. They also delivered fruit basket and a stuffy bear to our room. Luckily my daughter was doing fine besides being scared. We were very disappointed with the pool staff but we appreciated the way the manager handled it.

    4) We witnessed many times Chinese tourists letting their young children go potty on the beach in public. I am not sure if that's cultural accepted but at a 5-star resort, I don't think that should be allowed.

    5) We appreciate having the toilet in a separate room from the tub/shower room. However, soap should be also provided by the sink in the toilet room. Common sense?

    6) We visited the noodle restaurant a few times and my daughter had fun watching them making noodles. Service once again was very slow there. They offered children plastic ware, but the plastic spoon tip was like chewed up and it was fuzzy looking. My daughter didn't want to use it at all. One male waiter, (maybe manager?), was super helpful and knew how to hassle. The rest of the waitresses were just slow and seemed lost most of the time.

    7) The indoor kid's playground was cute and offered quite a few options. They required adults wear socks, which is a neat policy. However, I saw an older guy walking around without socks. A few grandmothers with their toddler grandchildren eating on the mats. There were a few wet spots on the mat and I feared it was pee since we had seen more than once how Chinese parents just let their babies go wherever they needed to.

    Christina L, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

    Dear Guest,

    Thank you for taking the time providing us your valuable feedback on your stay at the Sheraton Sanya Haitang Bay Resort. We are sorry to hear of your unpleasant experience with regard to checking-in and money exchange process, room material and recreation service and our sincere apology for not having the opportunity to resolve this personally before you leaving the hotel.

    As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and in this case we have failed in the delivery. As always the Hotel takes serious approach when come to guest experience and satisfaction. Please be ensured that we will look into this in greater detail with our team and we will work toward a permanent solution.

    Once again, we would like to thank you for your valuable feedback and we do sincerely hope despite of the disappointment this time we will have the opportunity to welcome you back again in the future and that we will go above and beyond your expectation. Should you require further assistant, please feel free to contact us at GSM.HaiTangBay@sheraton.com at your convenience.


    Warm regards,
    Hotel Management Team

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Sheraton Hotel Haitang Bay Sanya

    • Sheraton Sanya Haitang Bay Resort Hainan
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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