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Brought to you by Reviews of Sofitel Hotel Lido Shenyang

• Great breakfast - friendly staff - English could be a challenge

  George V

  Chicago, Illinois | Jul 1, 2019 | Trip type: Business

  Spent two weeks at the hotel. Breakfast was great. Friendly and helpful people (Gabby and Kerry). With others including the front desk, English was a bit of a challenge. The Chinese restaurant on the 3rd floor while good prices was a bit of a limited selection.

  Jimmy G, Manager at Sofitel Shenyang Lido, responded to this review

  Dear Valued Guest,
  
  We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido.
  
  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed we need to give a proper training for some of staffs to ensure this is a smooth communication with our guests.I also shared your comments with our Chef about the food selection to adjust our menu.I'm terribly sorry for the inconvenience.
  
  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
  
  Sincerely,
  
  Jimmy Guo
  
  Guest Experience Manager

• Surprise after one year of absence

  tuasiao

  Singapore, Singapore | Jun 6, 2019 | Trip type: Friends getaway

  I have stayed in this hotel since 2008, and several times a year. I have always commented that the property would warrant upgrade and renovation. The last time that I stayed here was June 2018. I have chosen to come back to this hotel again after knowing that it has been renovated. My wife was with me and we stayed here for three nights.
  
  There is really not much difference in the lobby except the Front Desk counter, although it remains, well lit, clean and neat. The staff were still very friendly. I was so touched that many of them still remembered me. Thank you. The Executive Floor that I used to stay was still under renovation, therefore I have no chance to look at it,
  
  When I entered the hotel room, Wow! What a pleasant Surprise. The room has been renovated. It looked grand with all the new features installed. Indeed, I am sure this hotel will be able to stand up to competition with the new hotels, such as Hilton, Shangri-La, Conrad, etc. Again, the toilet amenities were still amply stocked, the beverages were sufficiently given. The bed was comfortable, especially with the new and modern fixtures. I might come back during my next trip.
  
  The breakfast was in the Second Floor, in an area reserved for Executive Floor guests. There were many different choices. I was so glad to meet my old friend, Jason, who was forever so friendly and efficient. I dare say I am back to this property mainly because of his excellent care and services. I was fortunate to have met, the GM, Martin, and was touched that he still remembered me. All these factors gave me a sense of home coming, something a frequent traveller needs when he/she arrives at a city away from home.
  
  The only said, but not important thing is the problem of getting myself the usual Executive Floor privileage. It was fine with me, but sad to feel that my more than ten years of regular stay here goes to nothing. Do take care of loyal customers.
  
  I was also sad to see that many of my old friends have left the hotel to join other establshments. Best of luck to them.
  
  I might come back again (only when Jason is still around).

• Surprise after one year of absence

  tuasiao

  Singapore, Singapore | Jun 6, 2019 | Trip type: Friends getaway

  I have stayed in this hotel since 2008, and several times a year. I have always commented that the property would warrant upgrade and renovation. The last time that I stayed here was June 2018. I have chosen to come back to this hotel again after knowing that it has been renovated. My wife was with me and we stayed here for three nights.
  
  There is really not much difference in the lobby except the Front Desk counter, although it remains, well lit, clean and neat. The staff were still very friendly. I was so touched that many of them still remembered me. Thank you. The Executive Floor that I used to stay was still under renovation, therefore I have no chance to look at it,
  
  When I entered the hotel room, Wow! What a pleasant Surprise. The room has been renovated. It looked grand with all the new features installed. Indeed, I am sure this hotel will be able to stand up to competition with the new hotels, such as Hilton, Shangri-La, Conrad, etc. Again, the toilet amenities were still amply stocked, the beverages were sufficiently given. The bed was comfortable, especially with the new and modern fixtures. I might come back during my next trip.
  
  The breakfast was in the Second Floor, in an area reserved for Executive Floor guests. There were many different choices. I was so glad to meet my old friend, Jason, who was forever so friendly and efficient. I dare say I am back to this property mainly because of his excellent care and services. I was fortunate to have met, the GM, Martin, and was touched that he still remembered me. All these factors gave me a sense of home coming, something a frequent traveller needs when he/she arrives at a city away from home.
  
  The only said, but not important thing is the problem of getting myself the usual Executive Floor privileage. It was fine with me, but sad to feel that my more than ten years of regular stay here goes to nothing. Do take care of loyal customers.
  
  I was also sad to see that many of my old friends have left the hotel to join other establshments. Best of luck to them.
  
  I might come back again (only when Jason is still around).

  Jimmy G, Manager at Sofitel Shenyang Lido, responded to this review

  Dear Valued Guest,
  
  We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido.
  
  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
  
  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
  
  Sincerely,
  
  Jimmy Guo
  
  Guest Experience Manager

• Very good Value Stay!

  Bondom

  Ile-de-France, France | May 29, 2019 | Trip type: Business

  Very well located in downtown Shenyang the Sofitel is always one of my top choices. The newly renovated suites have everything I need and the pool and gym are perfect for my workout. The renovation is not finished yet but there was no disruption from noise.
  The food was ok and staff very attentive making feel like a VIP :)

  Jimmy G, Manager at Sofitel Shenyang Lido, responded to this review

  Dear Valued Guest,
  
  We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido.
  
  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
  
  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
  
  Sincerely,
  
  Jimmy Guo
  
  Guest Experience Manager

• Awesome

  Fei K

  May 8, 2019 | Trip type: Friends getaway

  The location and rooms were great. Clean, modern. Staff were extremely friendly. Close to transportation. Bed was super comfy. Owen who are super nice and very catering to all guest needs. I will stay again.

  Jimmy G, Manager at Sofitel Shenyang Lido, responded to this review

  Dear Valued Guest,
  
  We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido.
  
  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
  
  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
  
  Sincerely,
  
  Jimmy Guo
  
  Guest Experience Manager

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