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• Great stay

  Tawnay

  Pretoria, South Africa | Oct 17, 2015 | Trip type: Business

  The staff in the executive lounge are fantastic. Especially Jason and Summer.
  Hotel is close to everything you may need to get including shopping, food and entertainment.
  Staff are very friendly.
  Only thing is the WiFi is unstable in the hotel.

• Very good food, just 20min from airport, close to subway station

  Adler R

  Shenyang, China | Oct 8, 2015 | Trip type: Business

  My room was located in 26th floor. Very nice furniture. Perfect bed, silent and allways perfectly cleaned! Guest service was very good and allways friendly!
  I will definetely choose this hotel for my next stay in Shenyang.

• Shenyang Hotel

  CarlCFrilsham

  Frilsham | Sep 28, 2015 | Trip type: Business

  This Hotel is well located in the City , the Hotel is Clean and Friendly , English speaking is no problem , also good Value . I stayed on the Club floor and was very well looked after by Stella Liu and and Tiffany Zue and they organised all my needs Limo to airport etc . the only down side is that the Wi Fi is very slow but apart from that a great place to stay in Shenyang

• Reasonably priced but average accommodation.

  imperan

  London, United Kingdom | Sep 20, 2015 | Trip type: Couples

  The property is located in a business district with lots of shops and restaurants within walking distance. The metro station is only a short walk away.
  Upon check in, it became apparent that my membership number was not registered even though I booked it through Accor's website. Therefore I didn't receive the same perks that I would expect as a platinum card holder when I book myself into any high end brand of the Accor chain such as Sofitel or Pullman. However, they did give me an room upgrade and offered me a welcome drink voucher, only one was offered but there were two of us. That actually didn't matter much to me because I don't drink. But here's the interesting part, when we went to the bar for the welcome drink, we were told only non alcoholic drinks were on the offer. I found it quite strange because all the Sofitels, Pullman and Grand Mercure I have been to only allow me to have cocktails as welcome drinks. That was the reason why even though we only had one drink voucher instead of two, I wasn't that bothered because I thought it would be no use to me. No welcome fruit basket neither in the room but then again they only knew of my platinum status when I arrived so I was not surprised, having said that, previously the same thing happened in another Sofitel and goodies were delivered to the room later on.
  As for the room, one would immediately noticed that it is not a standard Sofitel decor, it is boring, a bit tired standard American style. Of course, it was a Sheraton before and the interior hasn't been updated since it was rebranded as Sofitel so I will leave it to your imagination as to how the room will look like. Having said that, it was in good order, clean and bed was comfortable. Working space was limited and so was the connectivity, there were hardly enough plugs for me to plug my stuff in.
  The room was uncomfortably hot, I have mentioned it to the reception and they were to send someone to check it out for me. Even the reception was kind of warm so I guess the whole building had the same problem so at the end I just left the window opened all night.
  Went to the club lounge to have breakfast the following morning, decent selection of Chinese and western style food. Good atmosphere and the staff were extremely pleasant and helpful.
  Overall, the hardware (the property) itself needs to be updated on par with other Sofitels, the best thing about the hotel is the staff. They all seem extremely helpful and eager to help. The room rate is reasonable but I rather pay more to have higher standard of rooms.

• Great alternative to expensive hotel

  Cliff W

  Hong Kong, China | Sep 19, 2015 | Trip type: Business

  A good hotel with an excellent service staff for international visitors. Level of English is generally good and staff smiles are normal. Rooms are clean with good amenities. Gym and pool are good. Staff willing to help. Stella and her team in the Executive Lounge are super.

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