Marco Polo Hotel Shenzhen
(4.5/5 by China National Tourism Administration)

Nearby: Shenzhen Convention and Exhibition Centre, OCT Loft Creative Culture Park show on map

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Ranked #8 Hotel in Shenzhen

Rated by 890 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Great location, helpful staff"Jul 25, 2018
  • "Great location, helpful staff"Jul 25, 2018
  • "Good location, average service"Jun 27, 2018

Main Features

  • Internet

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center


No booking fees. Best price guaranteed Availability at Marco Polo Hotel Shenzhen


Room type # of guests in room  
Club Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 2 guests (up to 1 child)

Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 2 guests (up to 1 child)

Deluxe Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Superior Room

1 King Bed or 2 Twin Beds

Sleeps 2 guests (up to 1 child)


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Over 890 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


32.6 km (20.2 miles) drive (34 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Marco Polo Hotel Shenzhen

  • Fuhua 1st Road, Futian CBD, Shenzhen, China
      • Shopping Park
      • Shenzhen Convention and Exhibition Centre
      • COCO Park
      • Huaqiang North Road Commercial District
      • Shenzhen Concert Hall

Marco Polo Hotel Shenzhen


What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Shopping on Site
    • Gift Shop
    • Elevator
    • Computer Station
    • Designated Smoking Areas
    • Porter & Bellhop
    • Number of buildings/towers - 1
    • Number of meeting rooms - 31
    • Number of restaurants - 3
    • Total number of rooms - 391
    • Number of floors - 41
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Train Station Pickup (Surcharge)
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Meeting Room
    • Conference Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Free Grocery Shopping Service
    • Area Shuttle (Surcharge)
    • Beach Shuttle (Surcharge)
    • Cruise Terminal Shuttle (Surcharge)
    • Ferry Terminal Shuttle (Surcharge)
    • Shopping Center Shuttle (Surcharge)
    • Ski Shuttle (Surcharge)
    • Steam Room
    • Spa Tub
    • Hair Salon
    • Grocery/Convenience Store
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Poolside Bar
    • Coffee/Tea In Lobby
    • Coffee Shop
    • Outdoor Pool
    • Beach/Pool Umbrellas
    • show more
    • Terrace
    • English
    • German

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Connecting Rooms
    • Separate Lounge Area
    • Down Comforter
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Minibar
    • Free Bottled Water
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Free Dial-Up Internet
    • Free Internet Access
    • show more
    • Free WiFi
    • Complimentary Toiletries
    • Designer Toiletries
    • Bathrobes
    • Iron in Room
    • Shower/Bathtub Combo
    • Rainfall Shower
    • Bidet
    • Free Crib/Infant Beds
    • Premium Bedding
    • show more
    • Pillow Menu
    • Hypo-Allergenic Bedding
    • LCD TV
    • Premium TV Channels
    • Satellite TV Service
    • Microwave
    • Coffee/Tea Maker
    • Room Service
    • Daily Housekeeping

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥171.00 ($26.75) per person (approximately)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Marco Polo Hotel Shenzhen

  • Great location, helpful staff
    Claire G
    Guildford, United Kingdom | Jul 25, 2018 | Trip type: Solo travel

    The hotel is located in the cbd area, close to a shopping centre and two underground stations. I explored different areas in Shenzhen and all the underground services were convenient. Check in process at the hotel was quick and Cassie was really helpful, answered all my questions and also provided different solutions when I couldn’t get cash out of serval cash machines there. The room was comfy enough. Overall it was a perfect experience.

    Brendamin W, Public Relations Manager at Marco Polo Shenzhen, responded to this review

    Dear Claire G, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us on Tripadvisor. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

  • Great location, helpful staff
    Claire G
    Guildford, United Kingdom | Jul 25, 2018 | Trip type: Solo travel

    The hotel is located in the cbd area, close to a shopping centre and two underground stations. I explored different areas in Shenzhen and all the underground services were convenient. Check in process at the hotel was quick and Cassie was really helpful, answered all my questions and also provided different solutions when I couldn’t get cash out of serval cash machines there. The room was comfy enough. Overall it was a perfect experience.

  • Good location, average service
    Sangjin K
    Jun 27, 2018 | Trip type: Business

    Good location in downtown. Breakfast is good. Other service is so so.
    Fitness center is available by 10 pm.
    One more thing, you can see the 'Pingan Building(平安大厦)' over the building.

    시내중심부에 위치하고 있어서 위치는 좋음. 아침조식은 양호함. 나머지 서비스는 평균적인 수준.
    배정받은 방에 따라 창밖으로 평안빌딩(平安大厦)를 바로 마주볼수 있음.

    Brendamin W, Public Relations Manager at Marco Polo Shenzhen, responded to this review

    Thank you for your review and feedback on your reasoned stay at Marco polo Shenzhen.We appreciate your business and looking forward to welcome you back to Marco Polo Shenzhen, the perfect place in the heart of the city.

  • Not the Silk Road
    Battle B
    Jun 19, 2018 | Trip type: Solo travel

    Where do I begin ...1ST...lost in translation .... As a traveler of sorts you might say , I often rely on ...at the very least ... someone in management speaking English ! At least at the front desk ( Check in area ,4-5 star hotel )I'm not asking for much am I ? ( I EVEN OFFER a choice of languages to communicate in besides English and Chinese ). Ok , ok ....moving on here .
    The entrance and hotel grounds are very nice as expected .There are multiple entrances to the main lobby , regardless of how you get to front desk , make sure you arrive at check in time , cause you ain't getting in your room otherwise!! Case point in hand ( me) . I arrive on the 14th of June (ok ok ok so it's 5 minutes after midnight ) regardless it IS THE 14th. I understand Check in rules and the front desk folks were doing their best to be gentle with me ....... BUT WHEN you have a paid guest ( 4 days -me) who arrives a weee bit early after traveling way too long to get there AND your hotel has many empty rooms and the customer is willing to pay for a room for one more night on the same day he checks in.....crazy as it sounds but all true.... the hotel wanted to back date my check in time to the 13th so I could pay $300.00 USD for one night but keep my $125.00 a night for the next 4 nights .... even tho it was the 14th.
    It took me awhile to come up with " Hell no"in four languages,but I managed .
    Back to the future came to mind... not sure why !
    So what happened you may ask yourself ? Well self .... if you know the Chinese ... they stick to guidelines ...... I waited 12 hours .....I will say it will be the last time!
    Moving forward here ... "the good side" .... The breakfast buffet would be one of the few wonderful points about this hotel ... everything your heart desires for breakfast , fresh and yes somewhat expensive , about 172 CNY, but if your hungry well worth it !
    The rooms are .... ok ... with all the things you would expect , WiFi,mini bar , excellent bathroom /shower and without a doubt THE BEST STAFF/housekeepers I have had the pleasure to meet ...... You may notice that I did not mention the device you sleep on ..."the bed"... My mom always said that if I couldn't say anything nice ,I should be quite ... BUT. I feel I should warn the future guests .....if it's hardwood you want then the beds good, otherwise bring your own !
    My favorite and what I think made me smile each and every time ... the swimming pool on the Fourth floor beside the work out room ....
    the pool was exceptional, well kept , clean ( spotless) Water temperature perfect ( no eating around pool ).... only 1.6 meters deep at deep end ... all around safe , nice and wonderful to float and swim in .
    In closing .... Shenzhen is a beautiful, very modern city .... The hotel staff is beyond exceptional, the food great ( as long as you talk with the only fluent English speaking Managment, in Room service ) the area around Marco Polo while under some construction is walkable and the food streets are close by ...as I went during soccer World Cup time... just a few people around !
    However the hotel is overpriced and a bit hung upon on person leeway as well as lacking in communication skills for travelers.
    I JUST HAVE TO SAY AGAIN.... THE STAFF/SERVICE FOLKS MADE MY STAY, certainly not the hotel !

    Brendamin W, Public Relations Manager at Marco Polo Shenzhen, responded to this review

    Dear Battle B,
    Thank you very much for your review and feedback. I am very happy to hear that you enjoyed your stay and the facilities and service of the Hotel. Thank you for recommending us to other travelers seeking a great place to stay in Shenzhen.

  • Excellent hotel near to business area and shopping mall
    jangoossens2017
    Jun 7, 2018 | Trip type: Business

    Already coming to Marco Polo for multiple times per year the past few years. Always nice experience. Excellent breakfast. Evening buffet is also very good, although close too early. Rooms are clean and spacious. Only when sleeping at the side facing Coco Park shopping center, there might be some nose.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Marco Polo Hotel Shenzhen

    • The Marco Polo Shenzhen is in the heart of the Futian District, the city’s Central Business District, with 391 well-appointed rooms and suites. Complimentary broadband access, luxurious bathrooms, LCD televisions and coffee/tea making machines are just some of the many amenities that are standard fitting in all of Marco Polo Shenzhen’s rooms and suites. For guests requiring added privacy, the Continental Club Floors (CCF) represent our best and most exclusive offer of convenience, security, quiet and comfort. CCF Rooms and Suites prove an ideal choice with their spacious size, contemporary décor and exclusive setting. Club Floor guests can enjoy privileges like personalised check-in and check-out services, complementary breakfasts and ‘Happy Hour’ cocktails at the Club Lounge. Culinary delights abound at Marco Polo Shenzhen restaurants – Carrianna Chinese Restaurant, Nishimura Japanese Restaurant and the Café Marco, serving a fusion of “Euro-Asian-Chinese” cuisine, as well as, fresh seafood and imported steaks. The Lobby Lounge, Terrace @ Marco Polo and the poolside Margarita Bar are available for casual dining. For those looking to unwind with a fine cigar and brandy, Le Cru Lounge is the place to go.

    • Marco Polo Shenzhen Hotel Shenzhen
    • Marco Polo Hotel Shenzhen
    • Shenzhen Marco Polo Hotel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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