Shangri-La Hotel Shenzhen
(5/5 by China National Tourism Administration)

Nearby: Luohu Commerical City, East Gate Street, Shenzhen Railway Station, Diwang Mansion show on map

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Last booking: 20 hours ago

Ranked #1 Hotel in Shenzhen

Rated by 2,608 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Excellent Customer service with a smile and a hug. How special!"Oct 12, 2015
  • "Unrivaled Location"Sep 25, 2015
  • "Great Suite"Sep 24, 2015

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool

No booking fees. Best price guaranteed Availability at Shangri-La Hotel Shenzhen

Room type # of guests in room  
Superior Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Horizon Club

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 1 child)

Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)

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Over 2,608 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all four for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
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City Guide
  • Transportation
  • Festivals & events
  • Weather, Money & Visas
  • Top 10 things to do
  • Health and Emergency Services
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


City Guide

30 Pages on Fun Things To Do In Shenzhen - 2017 Updated Version!

  • Expert advice on the best places to shop, eat, drink and party!
  • Discover the best of Shenzhen, including: the hottest attractions, hidden treasures, history, art, culture and so much more!
  • All information are verified by local experts

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

38.6 km (23.9 miles) drive (39 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Shenzhen

  • Jianshe Road, Luohu District, Shenzhen, China
      • Luohu Commerical City
      • Shenzhen Railway Station
      • Guomao
      • Kingkey 100
      • Huaqiang North Road Commercial District
      • Diwang Mansion

Shangri-La Hotel Shenzhen

What's In the Hotel

    • Free WiFi
    • Shopping on Site
    • Gift Shop
    • Elevator
    • Designated Smoking Areas
    • Porter & Bellhop
    • Number of restaurants - 4
    • Number of buildings/towers - 1
    • Total number of rooms - 522
    • Number of floors - 32
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Kid's Pool
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Game Room
    • Breakfast (Surcharge)
    • Poolside Bar
    • show more
    • Bar & Lounge
    • Coffee Shop
    • Outdoor Pool
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Extra Bed Available
    • Crib
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Free Internet Access
    • Free WiFi
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Shower/Bathtub Combo
    • Phone
    • Satellite TV Service
    • Refrigerator
    • Coffee/Tea Maker
    • Room Service
    • Daily Housekeeping

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥150.00 ($23.47) per person (approximately)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Shangri-La Hotel Shenzhen

  • Excellent Customer service with a smile and a hug. How special!
    Sanbornville, New Hampshire | Oct 12, 2015 | Trip type: Business

    We just love the Shangri-La brand. Every hotel is somewhat unique, but also the same. It feels like home: we had not been at Shenzhen Shangri-La at the LoWu border in almost a year and we were greeted by name, with a smile, hug, and a bottle of wine to welcome us back! How cool is that?
    Extra special: Last September when I left, I was expecting to return in a week or two so left behind 2 HUGE suitcases. The concierge staff stored them and held on until our return 11 months later! I sent a couple of apologetic emails to check in and was always assured it was not a problem and the cases would be available when we returned. We showed up 11 months later expecting a big storage charge: nope, just an extra hand to help us collect the bags. Now THAT's a class act!
    We stayed only one night, but it was awesome. The room was comfortable with many English channels on TV to keep us amused when the 3AM jet lag adjustment woke us up. Breakfast at the Horizon Club was like coming home with the warm greetings and hugs. Check out was dead easy and allowed us to collect a couple more hugs from staff we had not seen yet.
    Thank you for making our brief stay so special and memorable. We appreciate our Shangri-La family!

  • Unrivaled Location
    Hong Kong, China | Sep 25, 2015 | Trip type: Solo travel

    5 minutes' walk from the LoWu Border control makes it adorable for anyone like me who are looking for a quick one-night transit to other destinations. Trains and buses are within reach. The hotel property is a bit vintage but the room and executive lounge are absolutely 5-star. Breakfast is of the usual Shangri-la grade with a good variety of local delicacies. Thumbs up!

  • Great Suite
    Bruchsal, Germany | Sep 24, 2015 | Trip type: Business

    This was my first trip to Shenzhen, and I was quite pleased with my suite at the Shangri-la. It was very spacious and virtually every detail was thought through, including personalized welcome notes waiting for me upon arrival in my suite. The bed and pillows were very comfortable, making for a good night's sleep. The very well appointed bathroom included some of the best toiletries I've encountered in a hotel anywhere. My only regret was that I was only able to stay for one night. There was a separate executive lounge on the 27th floor with a very nice breakfast buffet and checkout service. My only "complaints" were very minor, namely the pressing service upon arrival and the mini-bar. Executive rooms and suites offer free pressing of a 2-piece suit upon arrival at no charge, but since most business guests presumably arrive a bit later, it's difficult to take advantage of this service, since their laundry service closes so early. The other minor nit-pick is the fact that they charge for everything out of the mini-bar when you're already paying a big premium for a suite.

  • Still solid
    Tim C
    Melbourne, Australia | Sep 21, 2015 | Trip type: Business

    Like an old friend, a few days here are a welcome respite from the hustle and bustle of Shenzhen. Conveniently located near the border crossing, transport and shopping, this hotel is still good value for money. Try the club floors for some extra comfort send a very civilised happy hour, afternoon tea and breakfast.

  • Dont try the seafood dinner - ripoff
    Linda L
    Surfers Paradise, Australia | Sep 21, 2015 | Trip type: Couples

    The seafood dinner is not worth it. Very very limited serving of seafood. You can count with your fingers the no. Of oysters mussels. And didn't get to see my prawns! Very expensive meal and no service. Not many diners and you see kids running around without diapers!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Shangri-La Hotel Shenzhen

    • The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.

    • Shangri La Hotel Shenzhen
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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