Shangri-La Hotel Shenzhen
(5/5 by China National Tourism Administration)

Nearby: Luohu Commerical City, East Gate Street, Shenzhen Railway Station, Diwang Mansion show on map

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Last booking: 16 hours ago

Ranked #1 Hotel in Shenzhen

Rated by 2,608 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Very disappointing front desk staff"May 17, 2018
  • "Leisure"May 7, 2018
  • "Businee trip"May 3, 2018

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Shangri-La Hotel Shenzhen


Room type # of guests in room  
Superior Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Horizon Club

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 1 child)

Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)


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Over 2,608 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


38.6 km (23.9 miles) drive (39 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Shenzhen

  • Jianshe Road, Luohu District, Shenzhen, China
      • Luohu Commerical City
      • Shenzhen Railway Station
      • Guomao
      • Kingkey 100
      • Huaqiang North Road Commercial District
      • Diwang Mansion

Shangri-La Hotel Shenzhen


What's In the Hotel

    • Free WiFi
    • Shopping on Site
    • Gift Shop
    • Elevator
    • Designated Smoking Areas
    • Porter & Bellhop
    • Number of restaurants - 4
    • Number of buildings/towers - 1
    • Total number of rooms - 522
    • Number of floors - 32
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Kid's Pool
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Game Room
    • Breakfast (Surcharge)
    • Poolside Bar
    • show more
    • Bar & Lounge
    • Coffee Shop
    • Outdoor Pool
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Extra Bed Available
    • Crib
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Desk
    • Free Internet Access
    • Free WiFi
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Shower/Bathtub Combo
    • Phone
    • Satellite TV Service
    • Refrigerator
    • Coffee/Tea Maker
    • Room Service
    • Daily Housekeeping

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥150.00 ($23.47) per person (approximately)
      • ¥600.00 ($93.86) per vehicle (roundtrip)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Shangri-La Hotel Shenzhen

  • Very disappointing front desk staff
    jinpan2017
    Beijing, China | May 17, 2018 | Trip type: Business

    My business is to lead business travel groups to China. I arrived one hour before my client group on May 16th 7pm, 2018. When I showed my passport, a manager by the name "Sara" said all members have to check in together. She refused to check me in. Although this policy made no sense to me, I was not put in a bad mood immediately. What was really upsetting was she was stone faced and cold. I am really surprised that Shangri-la brand employees such a staff, and even let her be a manager. I had to wait till my group arrived. Then, I could not go up to greet my group because that I was in my casual travel cloth. The result? I hid from my client group till them all checked in. Then, 1 hour and a half later, I was finally checked in. By then, I was too tried from all the travel and too disappointed by Shangri-la. This was a brand for utmost customer service. That is why I choose this hotel despite its old facilities. I guess I am wrong. I will not put my high end customers here anymore.

  • Leisure
    Antonio P
    May 7, 2018

    Visited this hotel once or twice every year for more than 10 years.
    Rooms are very outdated, carpet is dirty. Everything remains the same for 10 years. Thinking to stay at other hotel on next visit good point is location next to the train station. I am a goldcircle member...gold level.

    George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

    Dear Antonio P,

    Thank you for choosing to reside with us at Shangri-La Hotel, Shenzhen, and sharing your comment on TripAdvisor. We are glad to learn that our convenient location impressed you, and your other comment has been addressed and shared with the team for future improvement.

    We look forward to welcoming you in the near future.


    Yours Sincerely,

    George Baird
    General Manager

  • Businee trip
    David B
    May 3, 2018 | Trip type: Business

    Good 4/5 star Hotel
    Room with siting room excellent value at good price
    Good service
    Long drive to Airport but short walk to railway station
    High Speed Rail service excellent
    First class from for 20RMB superb value for 40 minute ride

  • Businee trip
    David B
    May 3, 2018 | Trip type: Business

    Good 4/5 star Hotel
    Room with siting room excellent value at good price
    Good service
    Long drive to Airport but short walk to railway station
    High Speed Rail service excellent
    First class from for 20RMB superb value for 40 minute ride

    George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

    Dear David B,

    Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your positive review on TripAdvisor. We are glad to learn that you were impressed by our excellent room value, good service from our colleagues, and convenient location.

    We look forward to welcoming you in the near future.


    Yours Sincerely,


    George Baird
    General Manager

  • Great meeting place for meeting a driver, Shoppin g with friends, or visiting businesses in this art of Shenzhen.
    ninab22
    Wichita Falls, Texas | May 1, 2018 | Trip type: Business

    Hi, I have never actually spent an overnight at this hotel, because I always stay at Pacific Place in HK where I can easily MTR in to the border, but I have MET UP with people at this Shangria-La at least 10 times for business or fun in the past 3 years. The hotel is consistently welcoming and excellent location to "meet up" for a day of shopping in LoHuo, a day visiting local business like Walmart Kerry Center, and I've also met up with student tour groups here twice (great breakfast place for the group) and had drivers meet me to take me and my son much further into Huizho. This hotel is always an excellent choice. There is a good, modern coffee shop type restaurant in the front(good view for arriving friends) for meet-up before or after with a drink and snack, good coffee , very helpful and friendly staff, and --this is important if you are shopping Commercial City where the ladies bathrooms are horrid--this hotel has excellent facilities even if you are only there to dine. The only drawback, and this is not the hotels fault, is that when you walk from the border to the hotel, once you get close to the hotel, there is no stable crossing and it is a little sketchy to cross the street so exercise caution.... otherwise, perfect place to connect with friends in Shenzhen for the day.

    George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

    Dear ninab22,

    Thank you for sharing the positive reviews on TripAdvisor with us, we are glad to learn that you were impressed by our convenient location and our helpful and friendly colleagues.

    We look forward to welcoming you in the near future.


    Yours Sincerely,

    George Baird
    General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Shangri-La Hotel Shenzhen

    • The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.

    • Shangri La Hotel Shenzhen
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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