Ritz-Carlton Hotel Shenzhen
(5/5 by China National Tourism Administration)

Nearby: OCT Loft Creative Culture Park, COCO Park show on map

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Ranked #14 Hotel in Shenzhen

Rated by 553 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Amazing Service, Great Location"Aug 2, 2018
  • "Great place in Shenzhen"Jul 31, 2018
  • "Great place to be in downtown"Jul 27, 2018

Main Features

  • Internet

  • Breakfast

  • Parking

  • Airport Shuttle

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Ritz-Carlton Hotel Shenzhen


Room type # of guests in room  
Deluxe Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Premier Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Junior Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Suite

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)


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Over 553 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


33.3 km (20.7 miles) drive (34 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Ritz-Carlton Hotel Shenzhen

  • No.116 Fuhua San Road, Futian District, Shenzhen, China
      • Exhibition Center
      • Shenzhen Convention and Exhibition Centre
      • Huaqiang North Road Commercial District
      • Shenzhen Saige Plaza
      • COCO Park

Ritz-Carlton Hotel Shenzhen


What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Gift Shop
    • Elevator
    • Designated Smoking Areas
    • Number of restaurants - 6
    • Number of buildings/towers - 1
    • Total number of rooms - 280
    • Number of floors - 28
    • Airport Transportation (Surcharge)
    • Concierge Services
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Laundry Facilities
    • Multilingual Staff
    • Luggage Storage
    • Business Center
    • Conference space size (feet) - 16243
    • Conference Center
    • Conference space size (meters) - 1462
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Free Pool Cabanas
    • 24-Hour Fitness Facilities
    • show more
    • Number of spa tubs - 2
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Nightclub
    • Number of coffee shops/cafes - 3
    • Coffee/Tea In Lobby
    • Outdoor Pool
    • Beach/Pool Umbrellas
    • show more
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Separate Lounge Area
    • Down Comforter
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Dial-Up Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Free Crib/Infant Beds
    • Premium Bedding
    • show more
    • Pillow Menu
    • DVD Player in the Room
    • iPod Docking Station
    • Satellite TV Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥216.00 ($33.79) per person (approximately)
      • ¥500.00 ($78.22) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Ritz-Carlton Hotel Shenzhen

  • Amazing Service, Great Location
    Jason W
    Aug 2, 2018 | Trip type: Business

    The staff really make this hotel shine. They always have a warm and welcoming demeanor. For example, some clients and I were looking for a place to sit, and the lobby bar was full so we sat outside the Flavors restaurant on the second floor. The host kindly brought us water and asked if we needed anything else at all to let him know. In another example the front desk woman who checked me in added an extra upgrade that meant a lot for my first RC experience. All in all -- I'm blown away at the service from all levels of my interaction with this establishment. Seems to have a magical culture here for providing an exceptional guest experience.

    Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

    Dear Jason W,

    Thank you very much for staying at Your Ritz-Carlton, Shenzhen!

    It has been a great pleasure to read all the heartwarming details with regards to your recent stay with us. I am most delighted to learn that the convenient location has made your trip pleasant with us and I am very proud to learn that you were especially impressed by the genuine care and exceptional services provided by concierge and our Ladies and Gentlemen, who are always willing to go the extra mile to fulfill even the unexpressed wishes and needs of Ritz-Carlton guests like you. I will personally share your comments with the team, to thank them for their commitment to excellence and for always staying focused on creating incredible experiences and living The Ritz-Carlton Philosophy with great dedication.

    Again, thank you very much for your stay and your great feedback, and please do let me know personally if I can be of any assistance. Looking very much forward to welcoming you back, to your home away from home, whenever you are in the city.

    Best wishes and regards,
    Dr. Iwan R. Dietschi

    Multi-Property Vice President
    General Manager
    The Ritz-Carlton, Shenzhen

  • Great place in Shenzhen
    Haruna P
    Jul 31, 2018 | Trip type: Business

    The location is great as it is close to a metro station and there are so many malls with restaurants around.
    The room was very clean and comfortable. The hotel breakfast was very good with many options, and the staff were very friendly and very attentive - some of them remembered which room I was in so I didn't have to tell them my room number every time, and some of them even remembered my name.
    The gym is fairly large and has enough equipment. The pool was large as well. I wanted to go to the spa there, but the pricing was ridiculously expensive for China...

    Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

    Dear harunap2018,

    Thank you very much for staying at The Ritz-Carlton, Shenzhen!

    I am very proud to learn that you were especially impressed by the friendly and attentive services provided by our Ladies and Gentlemen during your stay with us recently, who are always willing to go the extra mile to fulfill even the unexpressed wishes and needs of Ritz-Carlton guests, like you. I will personally share your comments with the team, to thank them for their commitment to excellence and living The Ritz-Carlton Philosophy with great dedication.

    Meanwhile, I also appreciate your input regarding the pricing of our Spa. Please rest assured that necessary investigation is ongoing to ensure we always provide the finest personal service and facilities for our guests.

    Again, thank you very much for your stay and your valuable feedback, and please do let me know personally if I can be of any assistance. Looking very much forward to welcoming you back, whenever you are in the city.

    Best wishes and regards,
    Dr. Iwan R. Dietschi

    Multi-Property Vice President
    General Manager
    The Ritz-Carlton, Shenzhen

  • Great place to be in downtown
    kagawa71
    Kyushu, Japan | Jul 27, 2018 | Trip type: Business

    I've stayed in Ritz carlton for a week, and the stay was amazing.
    Rooms were spacious, staffs were friendly, most of the staff could communicate in english. It was amazing to meet this kind of service standard in china, as i actually thought international 5star service was hard to get.

    Special thanks to Erik Yoon, one of the lounge manger, He was always there to assist, fluent english and he assisted us to plan everything ahead. - very well organized.
    He is really a hotel's asset.

    I'm looking forward to come back, and will stay in ritz carlton shenzhen whenever i have a business trip.

    Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

    Dear kagawa71,

    Thank you for taking the time to share your very nice comments on TripAdvisor and your loyalty to The Ritz-Carlton brand!

    I am most delighted to hear that you had fantastic stays at Your Ritz-Carlton, Shenzhen with spacious rooms and you were especially impressed by the services provided by Erik and our Ladies and Gentlemen. I am very proud of each and every Lady and Gentleman for creating unmatched memories for Ritz-Carlton guests. I will personally communicate your compliments to Erick and the team, and thank them for living The Ritz-Carlton Philosophy with great dedication.

    Again, thank you for your kind review. All our Ladies and Gentlemen look very much forward to welcoming you back to Your Ritz-Carlton, Shenzhen whenever you are in the city and please do let me know personally if I can be of any assistance.

    Best wishes and regards,
    Dr. Iwan R. Dietschi

    Multi-Property Vice President
    General Manager
    The Ritz-Carlton, Shenzhen

  • Stay like home
    kevingau2002
    Singapore, Singapore | Jul 26, 2018 | Trip type: Business

    I do recently have long business trip in Shenzhen and choose to stay at Ritz-Carlton Shenzhen for a week. During my first 2 days stay, I was disturbed by their house keeping as my room was adjacent to their working area. I reported my concern and got Guest Relation Office Sabrina Wang sincere care and attention. Not only did she help resolve the issue for me to have a quite environment to work, but also care about my stay and feeling ongoing. Really appreciate her hospitality and let me feel I have a warn home here.

    Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

    Dear kevingau2002,

    Warmest greetings from Your Ritz-Carlton, Shenzhen.

    Thank you very much for taking your time to share your experience and valuable input. It’s my great pleasure to learn that you are especially impressed by the excellent services provided by Sabrina and our Ladies and Gentlemen. I am very proud of each and every Lady and Gentleman for creating genuine care and comfort for the Ritz-Carlton guests, like you. I will personally communicate your compliments to Sabrina and the team and thank her for living The Ritz-Carlton Philosophy with great dedication.

    Again, thank you very much for your stay and your great feedback, and please do let me know personally if I can be of any assistance. All Ladies and Gentlemen are looking very much forward to welcoming you back whenever you are in the city.

    Best wishes and regards,
    Dr. Iwan R. Dietschi

    Multi-Property Vice President
    General Manager
    The Ritz-Carlton, Shenzhen

  • Wish there's a 6 star that can give to this property- or. . 7 stars is what it should be!-AMAZING HOTEL!
    Will4012
    Las Vegas, Nevada | Jul 24, 2018 | Trip type: Family

    This is a hotel that you can get nothing but best services in town - or even possiblity in China. This hotel has the best buffet restaurant in town with the best service. All staff at here shows "care" for its customers. This hotel has the best services, best rooms, and the best buffet restaurant in town!
    During my recent stay at this property, I've experienced some of the best services and beyond my expectation! I would like to thank Jessie Zhang at the front desk for bring big smiles to my little one by provide him with camping tent setup and also suprise toys! He love it! I also like to thank Serena and Eric on the club loundge for tireless trips on my reqeust- and still keep big smiles and make me feel warm welcomes. I also like to thank everyon on the Flavor resturant for feeding us with delious foods and excellent services.

    Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

    Dear Will4012,

    Thank you for taking the time to share your very nice comments on TripAdvisor!

    It has been a great pleasure to read all those encouraging details with regards to your recent stay with us. I am most delighted to learn that you had a memorable stay at Your Ritz-Carlton, Shenzhen and I am very proud to learn that you were especially impressed by the genuine care and exceptional services provided by Jessie, Serena, Eric, Flavorz and our Ladies and Gentlemen, who are always willing to go the extra mile to fulfill even the unexpressed wishes and needs of Ritz-Carlton guests, like you. I will personally share your comments with the team, to thank them for their commitment to excellence and for always staying focused on creating incredible experiences and living The Ritz-Carlton Philosophy with great dedication.

    Again, thank you very much for your stay and your great feedback, and please do let me know personally if I can be of any assistance. Looking very much forward to welcoming you back, to your home away from home, whenever you are in the city.

    Best wishes and regards,
    Dr. Iwan R. Dietschi

    Multi-Property Vice President
    General Manager
    The Ritz-Carlton, Shenzhen

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Ritz-Carlton Hotel Shenzhen

    • The Ritz-Carlton, Shenzhen (Shenzhen Xinghe Lisikaerdun Jiudian) is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen's new Metro system, connecting the Hong Kong border and Shenzhen's major shopping, sightseeing and business districts. This Shenzhen hotel is a 30 minutes drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

      This Shenzhen hotel has various rooms, including dozens of suites that offer magnificent views of the city. Nine of the suites feature a large balcony for lounging outside. Of special note, the Presidential Suite with its grand entrance, floor-to-ceiling windows spanning two floors covering 446 square meters (4, 801 square feet) of space, ensures a loft-like feeling. In addition the suite also boasts a two-story high balcony and provides a 270-degree wide scope view of the city.

      Dining at the hotel is an international delight. Flavorz, the all-day dining restaurant offers five live-cooking stations and showcases chefs at work. Xingli Chinese restaurant serves sumptuous Chiu Chow, Cantonese and Szechuan specialties, while Paletto Italian restaurant features fine-dining with a private room for special occasions. Using only the best ingredients, whether it's freshly brewed coffee, pastries, baked goods, salads or a variety of sandwiches, Fix Deli brings truly authentic food to Shenzhen.

      Occupying two floors, the Ritz-Carlton, Spa and Fitness Center is a haven designed for total relaxation and tranquility. Guests can commune with nature and enjoy sumptuous amenities, including a fully equipped gymnasium, yoga studio, outdoor swimming pool and a spa with luxuriously appointed rooms.

    • The Ritz-Carlton, Shenzhen Hotel Shenzhen
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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