Ritz-Carlton Hotel Shenzhen
(5/5 by China National Tourism Administration)

Nearby: OCT Loft Creative Culture Park, COCO Park show on map

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Ranked #14 Hotel in Shenzhen

Rated by 553 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Great Experience"Mar 14, 2019
  • "Amazing Hotel - Great Staff - Fantastic Hotel Experience"Mar 13, 2019
  • "Great experience!"Mar 12, 2019

Main Features

  • Internet

  • Breakfast

  • Parking

  • Airport Shuttle

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Ritz-Carlton Hotel Shenzhen


Room type # of guests in room  
Deluxe Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Premier Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)

Junior Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Suite

1 King Bed or 2 Double Beds

Sleeps 3 guests (up to 2 children)


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Over 553 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


33.3 km (20.7 miles) drive (34 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Ritz-Carlton Hotel Shenzhen

  • No.116 Fuhua San Road, Futian District, Shenzhen, China
      • Exhibition Center
      • Shenzhen Convention and Exhibition Centre
      • Huaqiang North Road Commercial District
      • Shenzhen Saige Plaza
      • COCO Park

Ritz-Carlton Hotel Shenzhen


What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Gift Shop
    • Elevator
    • Designated Smoking Areas
    • Number of restaurants - 6
    • Number of buildings/towers - 1
    • Total number of rooms - 280
    • Number of floors - 28
    • Airport Transportation (Surcharge)
    • Concierge Services
    • show more
    • Train Station Pickup (Surcharge)
    • Dry Cleaning & Laundry Service
    • Laundry Facilities
    • Multilingual Staff
    • Luggage Storage
    • Business Center
    • Conference space size (feet) - 16243
    • Conference Center
    • Conference space size (meters) - 1462
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Free Pool Cabanas
    • 24-Hour Fitness Facilities
    • show more
    • Number of spa tubs - 2
    • Sauna
    • Spa
    • Steam Room
    • Hair Salon
    • Nightclub
    • Number of coffee shops/cafes - 3
    • Coffee/Tea In Lobby
    • Outdoor Pool
    • Beach/Pool Umbrellas
    • show more
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Private Bathroom
    • show more
    • Separate Lounge Area
    • Down Comforter
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Dial-Up Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Free Crib/Infant Beds
    • Premium Bedding
    • show more
    • Pillow Menu
    • DVD Player in the Room
    • iPod Docking Station
    • Satellite TV Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥216.00 ($33.79) per person (approximately)
      • ¥500.00 ($78.22) per vehicle (one way)

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Ritz-Carlton Hotel Shenzhen

  • Great Experience
    cheers224
    Manila, Philippines | Mar 14, 2019 | Trip type: Business

    I thoroughly enjoyed staying in this hotel. The room was a suite and the view was overpowering. The amenities in the room was complete there is nothing more you can ask for. It felt fresh, well organized and relaxing. You can have a staycation just staying in your room the whole day. Breakfast overlooking the river is a great way to start your day. A great experience.

  • Amazing Hotel - Great Staff - Fantastic Hotel Experience
    OktayS_13
    Rochester, New York | Mar 13, 2019 | Trip type: Business

    I stayed in the Ritz Carlton Shenzhen for 3 days in February 2019. What an amazing hotel!!! I loved the entire experience from the arrival until my departure. The hotel staff are the best trained staff anywhere in the world. The concierge service was amazing and they went out of their way to help me for booking and other services. The room was on the 16th floor with an amazing view and incredible amenities The only drawback was the limited options for breakfast for vegetarians and Jewish/Muslim guests. I tried to have breakfast at the hotel but I was disappointed with the limited food selection.I talked with the manager and shared my dissatisfaction but there was no remedy offered, then I did not go back for breakfast again. Other than this small issue, I would highly recommend this hotel over any other hotels in Shenzhen. I would definitely go back to this hotel again, hopefully in September 2019.

  • Great experience!
    bbs265
    Shenzhen, China | Mar 12, 2019 | Trip type: Business

    I often come to Fix for drinks when i get off
    ,i was impressed by Alina's service.She is very warm and has a sweet smile.Cherry is a sweat girl,she can also give the best service to the guest,i hope I can meet them next time!

  • One of the Best in Shenzhen Futian
    WonInAsia
    Mar 10, 2019 | Trip type: Business

    Just stayed there last week. Again, for my biz trip. I wouldn't hesitate to say it is one of the best places in Shenzhen Futian. Especially, I'd like to highlight its Club Lounge where I really enjoyed a wide variety of food and drink as well as excellent service by professional staff members like Erik, Serena, Cici, Shirley, and many more. Also, I won't forget the warm and kind welcome every morning and night by the lobby staff members like Sam.
    I am looking forward to my next visit. Thanks all.

  • Wonderful location. Very good overall experience but lacking in some area...
    HipHipHop
    Pleasanton, California | Mar 8, 2019 | Trip type: Business

    I think for most people, staying at the Ritz anywhere in the world is a pleasant experience. The over the top service and that extra special touch is why many of us pay what we pay. I stayed in the Shenzhen Ritz two times in the past month. My overall experience is very positive but there are definitely room for improvements.

    Let me start with the positives as they definitely outweigh the negative experiences I had:

    1. Staff are very friendly and attentive . Unlike other so-called 5-star hotels, I never had to open the front door once throughout both of my stays. And I go in/out of the hotel frequently.

    2. A member of the staff reached out to me 2 days prior to my arrival on my second stay and offered his assistance. So, I made a couple of requests and they were fulfilled. Excellent job!

    3. It's smiles everywhere you look each time you walk into the lobby. Who doesn't like seeing that?

    4. The facility is well maintained and does not feel dated in any way.

    5. Staff are very accommodating to reasonable requests concerning room check in/out time

    6. Location of the hotel is wonderful. It offers easy access to the metro below and some really great local restaurants all within a short walking distance. And taxi rates are super cheap in Shenzhen so you can also take a taxi everywhere without feeling a pinch.

    Now for some of the low-lights during my stays:

    1. While the staff are friendly and smiling all the time, it felt kind of "forced". That is, it didn't feel genuine at all. I've stayed in many luxury hotels around the world and this is the only place where I felt the staff were smiling because they had to. I'd suggest management focus on training the staff to be more engaged with their guests and not just smile and nod at them. Ask questions like "How's your stay so far?", "How was your day?", "Do you need any recommendations for a night out?" etc. That just add a bit of personal touch. It never hurts to engage your guests in a simple conversation as we're dealing with human beings and not robots.

    2. While there were plenty of breakfast options at the breakfast buffet, the quality of the items are definitely lacking, especially with the western options. The country potatoes (way too spicy), sausages (way too blend and tasteless), roasted tomatoes (burnt), etc all fall short of expectations. The Chinese food items are good in general.

    3. Throughout both of my stays, I had buffet breakfast everyday. And EVERY SINGLE DAY I had to ask the server for a refill of my coffee multiple times during my meal. I have never stayed at a luxury hotel where I had to ask for a refill of my coffee or water more than once. F&B service workers should know that refilling the customer's cup with water/coffee/team is one of the most basic services that needs to be proactively done. I've been to small town diners where my coffee cup never goes more than half empty without one of the servers come filling it up. This is an area where management can provide additional training so your staff is more in-line with global service standards.

    4. The spa offers a jacuzzi, sauna, showers, and steam room for hotel guests. The English brochure in the room suggests guests put on swim wear while using the jacuzzi while the Chinese brochure makes no mention of the swim wear requirement. So, needless to say, those of us who read the English version shows up in swimming trunks while all the Chinese guests show up naked in the jacuzzi. I think some attention is needed to update the brochures to ensure the same message is communicated to your guests from various nations.

    5. While the spa facility is well equip, the facility fails to enforce the "No Cell Phone Usage" policy it states in the brochure. Many of their guests come in using their cell phones. Some even make and receive calls throughout the time they spent in the facility. The staff never intervened nor are there any visible signs in the facility discouraging cell phone usage. Most of us go in the spa area to wind down. Having someone talk loudly on the phone is absolutely NOT what we expect or want to experience.

    6. This may be a one-off but in one instance, a housekeeping staff member came out of the elevator cutting us off while we were about the enter. She smile and nodded but we thought that was unusual to see since what we always experience is the staff holding the elevator door open for us while we enter and they exit after we have made our entry. It is just one of those things that stands out negatively.

    All of the luxury hotels I've stayed in have wonderful facilities, dine options, and pleasant staff. What sets some apart is the attention to detail they offer. In most of the Ritz properties I have stayed in, the standards are well above average. It is generally consistent across the board. I think this is an area where this hotel can use some improvements. Just training staff to smile and nod at your should be the minimum.

    Having said all this, I still would stay at this property the next time I'm in town mainly for its location. I just hope I don't have to ask for my coffee to be refilled the next time I go in for breakfast. I do hope my candid review will help this hotel become even better for their guests.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Ritz-Carlton Hotel Shenzhen

    • The Ritz-Carlton, Shenzhen (Shenzhen Xinghe Lisikaerdun Jiudian) is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen's new Metro system, connecting the Hong Kong border and Shenzhen's major shopping, sightseeing and business districts. This Shenzhen hotel is a 30 minutes drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

      This Shenzhen hotel has various rooms, including dozens of suites that offer magnificent views of the city. Nine of the suites feature a large balcony for lounging outside. Of special note, the Presidential Suite with its grand entrance, floor-to-ceiling windows spanning two floors covering 446 square meters (4, 801 square feet) of space, ensures a loft-like feeling. In addition the suite also boasts a two-story high balcony and provides a 270-degree wide scope view of the city.

      Dining at the hotel is an international delight. Flavorz, the all-day dining restaurant offers five live-cooking stations and showcases chefs at work. Xingli Chinese restaurant serves sumptuous Chiu Chow, Cantonese and Szechuan specialties, while Paletto Italian restaurant features fine-dining with a private room for special occasions. Using only the best ingredients, whether it's freshly brewed coffee, pastries, baked goods, salads or a variety of sandwiches, Fix Deli brings truly authentic food to Shenzhen.

      Occupying two floors, the Ritz-Carlton, Spa and Fitness Center is a haven designed for total relaxation and tranquility. Guests can commune with nature and enjoy sumptuous amenities, including a fully equipped gymnasium, yoga studio, outdoor swimming pool and a spa with luxuriously appointed rooms.

    • The Ritz-Carlton, Shenzhen Hotel Shenzhen
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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