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Brought to you by Reviews of Hotel Soul Suzhou

• Excellent Service

  sm_art_1970

  Vancouver | Oct 8, 2015 | Trip type: Solo travel

  My Mother and I stayed in 2 deluxe rooms, each street facing. The room amenities were pretty good. The lighting in the bathroom is terrible, they could really use a lighted make-up mirror, or some other way to see onesself when grooming. What really makes this hotel is the service. The staff were professional and the service was fast and charming. The room cleaners were excellent, the customer service at the reception area and concierge outstanding, and the manager, Andrew Tay, was the charming epitome of a perfect host. From what I understand, many improvements are planned, and if these are implemented, I'm sure this Hotel will become the top rated in Suzhou. As it is, I know I will be returning in the future. The location is perfect, and the hotel has a shuttle bus to some of the top tourist sites.

• An Exciting Gem

  SusieBloosie

  Bristol, United Kingdom | Sep 3, 2015 | Trip type: Friends getaway

  The location of this hotel could not be any better! Right next to the major shopping/ market/ temple region in the middle of the city. Really easy to get to from the nearest tube station.
  The receptionist spoke good English which is always helpful in China. The hotel itself is pretty spectacular. It has a very futuristic and space age design with lots of cool lights etc. Even one of the lifts is designed to look like you're in a rocket with portholes looking out over the planets! It's pretty cool. Even the complimentary bath and shower gels look like mini lava lamps! A fab hotel, would definitely stay here again.

• Great hotel

  kathleenanich

  Riverside, California | Aug 20, 2015 | Trip type: Family

  The Hotel Soul was conveniently located close to all the major sites in Suzhou. When we arrived we felt immediately welcomed. The decor is fun and funky and we loved the Spanish music playing. Our breakfast each morning was excellent but the staff was what made our visit so enjoyable. They were always ready to help in every way possible. Tracy especially assisted us in so many ways and was very gracious in all of our interactions with her. We would highly recommend the hotel!!!

• Only stayed a night

  scottofhawaii

  Honolulu, Hawaii | Aug 9, 2015 | Trip type: Solo travel

  Overtly garish and slightly worn but seemingly clean. My room was nice. Staff at front desk spoke English. Restaurant staff didn't but we're friendly and made my meal happen. I would have gave it four stars if it wasn't decorated so bizarrely.

• Someone stole our money

  Roboyang

  Los Angeles, California | Aug 18, 2015 | Trip type: Family

  We initially picked the hotel because of the great location next to pedestrian street and shopping. We were traveling with some cash as most of China does not take credit cards. Two nights ago, our forgetful father left some money in a wallet hidden under the bed. When we checked out the next day, he had forgotten about it until we got to the train station. When we called back immediately, the front desk told us the cleaning staff didn't find anything and when they checked under the bed, it was not there.
  Of course we realize this is our fault for not remembering. But we are 100% certain the money was there, and thus one of the staff must have taken it. It does call into question the morality of the staff there; we caution travelers to be careful with their belongings at this particular hotel. The response from the hotel staff in helping to find our lost item was also not great.
  Also in accordance with Chinese law, you can file a police report for losing money and possessions at a hotel such as this, which we have.

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