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Location of Hotel Soul Suzhou

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Brought to you by Reviews of Hotel Soul Suzhou

• A very pleasant stay

  Slam77

  Singapore | Dec 13, 2018 | Trip type: Family

  My wife and 2 kids (12 and 7) stayed at the deluxe room for 3 nights and we were overwhelmed by the friendly ladies at the reception (Ms Tracy, Catherine and Sunny). They realised we had a 12 yr old staying with us and offered an extra bed so we felt more comfortable in the room.
  
  This hotel is well connected to the Metro station (Cha Yuan Chang) which is only 250metres away. There is also a lot of night shopping and eateries about 3min walk from the hotel so its very convenient.
  
  The room and bathroom are clean, with heated toilet seats that is great during winter and it's very quiet at night.
  
  We really enjoyed our stay here!
  
  Thanks Soul Hotel.

• LOVELY SUZHOU

  NLK17

  Singapore, Singapore | Dec 9, 2018

  We stayed in Hotel Soul Suzhou from 15/11/2018 to 20/11/2018 (5 nights). They arranged for two rooms very close to each other as we have elderly parents to take care, really appreciate their thoughtfulness. We enjoyed breakfast at the hotel each morning as there is much variety in food and the auntie who cooks noodles and fried eggs welcome us each morning with a warm smiling face. Also, the manager (Ms Star) is very helpful and caring.
  She would chat with us and check if we have had a comfortable stay in the hotel. We really had a very pleasant stay in Hotel Soul Suzhou, thanks to staff at Hotel Soul Suzhou, especially noodle auntie and Ms Star.

  zl38, 总经理 at Hotel Soul Suzhou, responded to this review

  Dear Mr. /Mrs
  Thank you for staying with us and taking your valuable time to share your great experiences.
  
  We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
  
  Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
  
  With warm regards,
  
  Kenneth Yap
  General Manager

• Unique Boutique Hotel

  njstar

  YYZ | Dec 4, 2018 | Trip type: Couples

  Stayed 2 nights here. This is an unique boutique hotel with nice art deco - reminds us of City Inn in Taipei, very similar. Hotel room size is good, nice and clean. The drawback is you can't look outside because the window glass is frosted - looking to outside from the top, well, the view is not good anyway. A nice way to hide the not too good view. Restaurant where we had our breakfast is excellent. Nice deco (as you can see from the photo). A good variety of food to choose from. The hotel does show it's "qualifications (of a good, unique hotel)" - We gave it a nickname of "Show Quali(fication)" hotel - if you pronounce the name in Chinese (苏哥利), it sounds like Show Quali.
  Hotel location is excellent too. Short walking distance to the many up scale stores and subway station.

  zl38, 总经理 at Hotel Soul Suzhou, responded to this review

  Dear Mr. /Mrs njstar
  Thank you for staying with us and taking your valuable time to share your great experiences.
  
  We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
  
  Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
  
  With warm regards,
  
  Kenneth Yap
  General Manager
  

• Second night in China

  Elizabeth B

  Kingston upon Thames, United Kingdom | Nov 13, 2018 | Trip type: Couples

  This is a well appointed hotel and is ideal for exploring Suzhou. The staff were friendly and helpful and we had a lovely room with all the necessities. The breakfast was very average and geared more towards Asians.

  zl38, 总经理 at Hotel Soul Suzhou, responded to this review

  Dear Mr. /Mrs Elizabeth B
  Thank you for staying with us and taking your valuable time to share your great experiences.
  
  We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
  
  Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
  
  With warm regards,
  
  Kenneth Yap
  General Manager

• Excellent Location

  SeniorTraveler65575

  Carson, California | Nov 2, 2018 | Trip type: Couples

  My wife and I recently stayed 4 nights at Hotel Soul in Suzhou. The check-in experience was excellent, friendly and helpful. Our room was upgraded to the 7th floor which was the top floor. Our room had a city view facing west, not much to see but still nice. The room was very large with king bed, desk, table, 3 chairs, in-room coffee/tea, hot water pot, large bath, safe, slippers, 2 waters each day. The TV had ESPN, CNN, BBC. The shower floor was slippery with no bath mat, so we asked for one and they brought one to us. The lighting in the bath was very poor, hard to shave with such dim light. The hallways were very clean, the carpet very nice, but strange blue lighting along the hallways. Also, the layout of the rooms was strange, as some rooms are located in the middle of the floor with no window. We met one unhappy person going back to the front desk to get a different room. The breakfast was very poor for non-Asians, the food was not hot but only room temperature. The coffee machine showed "American coffee", but barely worked and the so-called coffee was horrible, the worst of any hotel on our vacation. We saw many people have problems with this machine. If you want coffee, drink the in-room coffee. The location of the hotel is excellent, walk one block south and there is a huge shopping area with restaurants, also a main street with high-end shops about one block west. The hotel has a free shuttle to Humble Admin. Gardens and to the train station which we used on the day we left, worked out very good to get to the train station. Overall, the hotel is very good because of our nice room and the location, also it is a smoke free hotel, but not 5 stars for the reasons listed above.

  zl38, 总经理 at Hotel Soul Suzhou, responded to this review

  Dear Mr. /Mrs SeniorTraveler
  
  Thank you for sharing your feedback regarding your stay with us.
  
  We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. Please let us know and we will take good care of your stay.
  
  
  
  With warm regards,
  
  Kenneth Yap
  General Manager
  

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