Pan Pacific Hotel Suzhou
(4.5/5 by China National Tourism Administration)

Nearby: Suzhou Ancient Grand Canal, Cloud Rock Leaning Pagoda (Yunyan Ta), Panmen Gate show on map

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Ranked #6 Hotel in Suzhou

Rated by 1,126 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "quantity vs quality"May 28, 2019
  • "Unique experience with Pan Pacific !"May 23, 2019
  • "Unique experience with Pan Pacific !"May 23, 2019

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Pan Pacific Hotel Suzhou


Room type # of guests in room  
Deluxe King

1 King Bed

Sleeps 2 guests

Premier King

1 King Bed

Sleeps 2 guests

Pacific Club King

1 King Bed

Sleeps 2 guests

Pacific Club Studio King

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Premier King

1 King Bed

Sleeps 2 guests

Deluxe Twin

2 Single Beds

Sleeps 2 guests

Executive Premier Twin

2 Single Beds

Sleeps 2 guests

Pacific Club Twin

2 Single Beds

Sleeps 2 guests

Premier Twin

2 Single Beds

Sleeps 2 guests


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Over 1,126 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


5.9 km (3.7 miles) drive (16 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Pan Pacific Hotel Suzhou

  • No.259 Xinshi Road, Suzhou, China
      • Suzhou Ancient Grand Canal
      • Guangji South Road
      • The Classical Gardens of Suzhou
      • Cloud Rock Leaning Pagoda (Yunyan Ta)
      • Suzhou Embroidery Research Institute

Pan Pacific Hotel Suzhou


What's In the Hotel

    • Free WiFi
    • Free Self Parking
    • Parking (Limited Spaces)
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of buildings/towers - 2
    • Total number of rooms - 481
    • Number of floors - 5
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Area Shuttle (Surcharge)
    • Sauna
    • Spa
    • Steam Room
    • Game Room
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Outdoor Pool
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Extra Bed Available
    • show more
    • Slippers
    • In-Room Safe
    • Free Minibar Items
    • Free Bottled Water
    • Balcony or Patio
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free WiFi
    • Highspeed Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Separate Bedroom
    • Pillow Menu
    • LED TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Room Service
    • In-Room Massage Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available
      • ¥118.00 ($18.46) per person (approximately)
      • ¥98.00 ($15.33) per day (rates may vary)
      • ¥322.00 ($50.37) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Pan Pacific Hotel Suzhou

  • quantity vs quality
    Berardi S
    South Bend, Indiana | May 28, 2019 | Trip type: Family

    Stayed here for two nights in a one bedroom suite. Although the room was spacious, the bedroom and the living room were in need of a renovation (only exception the bathrooms which were really nice). The hotel is next to Panmen garden and has a direct access, which is an important highlight of Suzhou. The building layout is indeed quite labyrinthic as other reviewers comment, although the gardens and outdoor spaces are really nice. Buffet breakfast has lots of choices, however the room although really spacious feels two crowded. This hotel seems to cater to large groups and provides for an impersonal feeling.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Thank you for your review. I am glad to hear that overall your experience was positive. I am sorry to hear that our room facilities didn't meet your expectations. This feedback has been passed to our management team for improvement. Thank you and look forward to seeing you soon.

  • Unique experience with Pan Pacific !
    Stephy_Wayne
    Penang Island, Malaysia | May 23, 2019 | Trip type: Family

    We specially love the building architecture, and it is a one special experience with Pan Pacific. And another favorite part is the fresh yogurt machine they provided during the buffet breakfast session, it's fresh and really yummy. We also had fun feeding the fish in the fish pond within the hotel compound. Hotel guests get free and private access to Pan Men park and we enjoy this privilege, as we went to the park right after our breakfast in which this could be a best timing to avoid the crowds.

    PPSuzhou, 公关经理 at Pan Pacific Suzhou, responded to this review

    Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

  • Unique experience with Pan Pacific !
    Stephy_Wayne
    Penang Island, Malaysia | May 23, 2019 | Trip type: Family

    We specially love the building architecture, and it is a one special experience with Pan Pacific. And another favorite part is the fresh yogurt machine they provided during the buffet breakfast session, it's fresh and really yummy. We also had fun feeding the fish in the fish pond within the hotel compound. Hotel guests get free and private access to Pan Men park and we enjoy this privilege, as we went to the park right after our breakfast in which this could be a best timing to avoid the crowds.

  • Decent hotel with very helpful staff
    joisagrrrl
    Paris, France | May 22, 2019 | Trip type: Family

    We stayed here for 3 nights and as previous reviews noted, the rooms could use some freshening up, but we were happy with our stay. The beds were comfortable, facilities clean and common spaces were tidy, the breakfast was varied and plentiful, which one needs for a full day of sightseeing around the surrounding water towns.
    While language can be a challenge, we found that with translation apps, a bit of smiling and patience, things do go smoothly. The staff were courteous and friendly.

    Aaron from concierge desk really went the extra mile. He was terrific in assisting us with a taxi and instruction on where we wished to go. I had downloaded WhatsApp before China trip. Aaron messaged throughout the day while we were out to make sure everything went smoothly. We truly appreciated the care and attention from everyone considering that this is a huge hotel, check in and airport pickup were also seamless.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Thank you for your positive feedback about our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We're looking forward to having you again as a guest in our hotel.

  • Good Hotel But Need Some Touchup
    Truejo82
    May 18, 2019 | Trip type: Family

    We stayed at this hotel three nights for touristic purpose.
    When we arrived we were offered a room upgrade -- I highly appreciated this offer. It was an upgrade to a suite.
    We had two rooms (bed room and living room) and a big bathroom and minibar was free of charge in this category. Tge room very clean and all furniture are in good shape. However, you can clearly see that there hasn't been any refurbishment for quite some time. Many spots I can see little scratches or little stains. I think it's time for some refurbishment or touchup here and there.
    Despite this the breakfast area is fantastic. The breakfast room is totally refurbished already. The choices are huge from continental breakfast, Asian, soups, fruit buffet, big salad bar and lots of warm dishes.
    The staff is very friendly. Although a couple of person at front desk are apparently new and still need experience more English. Anyway there is always one staff who speaks English fluently.
    The whole hotel building looks like a Chinese castle very nice. The location is next to a nice park and of course not far away from old city.
    Guests during our stay were mainly Chinese and some US.
    Summary it is a wonderful hotel but definitely needs investment in some refurbishment to become a top 5 star.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Thank you for your kind comments. Your point is right, and we are in the process to refurbish our hotel. Hope next time we could give you an even better experience at our hotel.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Pan Pacific Hotel Suzhou

    • The picturesque Pan Pacific Suzhou (Suzhou Wugong Fantaipingyang Jiudian) offers easy access to the city's major tourist sites including Taihu Lake, Hanshan Temple and its many classical Chinese gardens, just a 1-hour drive or 30-minute train ride from Shanghai. Designed to reflect the exquisite features of Suzhou's famous gardens this beautiful Suzhou hotel's architecture features sweeping upturned eaves, arched bridges, rushing water and towers. Guests can enjoy free access to the Pan Gate scenic area through the hotel gardens.

      Despite the traditional architecture of the hotel, the guestrooms of this hotel deliver a contemporary style that, although it may be opposite to the exterior structure, matches harmoniously. Rooms are equipped with the basic amenities and the more deluxe rooms offer complimentary Internet access.

      Both Chinese and Western cuisine are available on site with Hai Tien Lo serving authentic Cantonese fare, dim sum and local Suzhou specialties. Looking out over the green surroundings is the Garden Brasserie which serves a wide selection of Western and Asian dishes and an Italian restaurant offers Italian fusion cuisine prepared from fresh ingredients.

      Business guests can breathe easy: this Suzhou hotel has a business center that provides professional services to assist with any business traveler's office needs. In addition, conference and meeting rooms are open, with a staff that ready to help develop any guest's event.

      As for relaxation, guests can certainly take it easy. There are both indoor and outdoor pools to take advantage of, either for a good work out or for a relaxing dip, a fitness center to help guests stay fit and the St. Gregory Spa, in which guests can be pampered to their heart's content.

    • Pan Pacific Suzhou Hotel Suzhou
    • Sheraton Suzhou Hotel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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