Pan Pacific Hotel Suzhou
(4.5/5 by China National Tourism Administration)

Nearby: Suzhou Ancient Grand Canal, Cloud Rock Leaning Pagoda (Yunyan Ta), Panmen Gate show on map

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Ranked #6 Hotel in Suzhou

Rated by 1,126 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Beautiful on the outside icky on the inside"Nov 4, 2019
  • "Charming traditional Chinese residential"Oct 15, 2019
  • "Good location; Traditional style, service and maintenance need improvement"Oct 11, 2019

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Pan Pacific Hotel Suzhou


Room type # of guests in room  
Deluxe King

1 King Bed

Sleeps 2 guests

Premier King

1 King Bed

Sleeps 2 guests

Pacific Club King

1 King Bed

Sleeps 2 guests

Pacific Club Studio King

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Premier King

1 King Bed

Sleeps 2 guests

Deluxe Twin

2 Single Beds

Sleeps 2 guests

Executive Premier Twin

2 Single Beds

Sleeps 2 guests

Pacific Club Twin

2 Single Beds

Sleeps 2 guests

Premier Twin

2 Single Beds

Sleeps 2 guests


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Over 1,126 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


5.9 km (3.7 miles) drive (16 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Pan Pacific Hotel Suzhou

  • No.259 Xinshi Road, Suzhou, China
      • Suzhou Ancient Grand Canal
      • Guangji South Road
      • The Classical Gardens of Suzhou
      • Cloud Rock Leaning Pagoda (Yunyan Ta)
      • Suzhou Embroidery Research Institute

Pan Pacific Hotel Suzhou


What's In the Hotel

    • Free WiFi
    • Free Self Parking
    • Parking (Limited Spaces)
    • Gift Shop
    • Smoke-free Property
    • Elevator
    • Porter & Bellhop
    • Number of restaurants - 3
    • Number of buildings/towers - 2
    • Total number of rooms - 481
    • Number of floors - 5
    • Concierge Services
    • Airport Transportation (Surcharge)
    • show more
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • Business Center
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Area Shuttle (Surcharge)
    • Sauna
    • Spa
    • Steam Room
    • Game Room
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Outdoor Pool
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Extra Bed Available
    • show more
    • Slippers
    • In-Room Safe
    • Free Minibar Items
    • Free Bottled Water
    • Balcony or Patio
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free WiFi
    • Highspeed Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Separate Bedroom
    • Pillow Menu
    • LED TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Room Service
    • In-Room Massage Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available
      • ¥118.00 ($18.46) per person (approximately)
      • ¥98.00 ($15.33) per day (rates may vary)
      • ¥322.00 ($50.37) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Pan Pacific Hotel Suzhou

  • Beautiful on the outside icky on the inside
    Consultantgal
    Denver, Colorado | Nov 4, 2019

    We were part of a tour when we checked into this hotel. It looks so beautiful from the outside and has a courtyard garden with a moon gate. It is in a nice walk-able area. The quality of the room itself was abysmal. It smelled so badly of smoke it was making us gag. The carpet was heavily stained, the wall paper is peeling off the walls, the bathroom was not clean and WORST OF ALL IT HAD BUGS!!!! I left my slacks over the chair and when I picked them up they were covered with bugs. I tried to brush them off and they stuck to me. I had to wash them off my hands. What a horrible experience. Others in our group reported that their rooms were ok. I can only hope they are remodeling and just hadn't done our room yet.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Dear Sir/Madam,
    On behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou.
    First of all, please accept my sincere apology for the unpleasant experience while you were with us in Oct 2019. This is definitely not reflective of our service standard.
    I have personally spoken to my Housekeeping Manager to review the effectiveness of our existing procedures of room cleaning in order to ensure the overall hotel services delivery are as per our standard. And we are currently in consideration of refurnishing some of our rooms, which will ensure you a better experience for your next trip here.
    We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well.
    Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

  • Charming traditional Chinese residential
    Hokiboy
    Singapore | Oct 15, 2019 | Trip type: Business

    This is one of a very special design hotel that I ever stayed in China. The property is by a river, Uniquely design in a very large landscape. Unfortunately, the hotel furnishing is rather old. From the carpet, furnishings, etc. Breakfast is good and there are 3 restaurants in the hotel; Chinese, Japanese and Buffet. Staff is very friendly especially Helena at the club lounge. She makes sure the guests are well looked after. Once the hotel is refurbished, it will be one of the best hotels in Suzhou.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou. First of all, please accept my sincere apology for the unpleasant experience. I have personally spoken to my Executive Housekeeper and Director of Engineering to take immediate action to rectify this absolutely not acceptable room condition. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard.

  • Good location; Traditional style, service and maintenance need improvement
    andreaslX281CW
    Kölliken | Oct 11, 2019 | Trip type: Business

    Coming for more the 10 years to that hotel, the evolution makes me concerning. Nice and quiet rooms in the „club“ part of the hotel, nice and large traditional garden next to the hotel and at free entry for guests, large pool, 24h Gym access and SPA allows to relax aside of business. The rooms even in the new extension (about 12 years old) need renovation and service standards need improvements (rooms, restaurants..). Even basics for GHA Black member got forgotten.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review


    On behalf of Hotel Management Team and all staff of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou. Please accept my sincere apology for the unpleasant experience while you were with us. This is definitely not reflective of our service standard.I have spoken to Housekeeping Manager, Director of F&B, as well as Front Office Manager to review the effectiveness of our existing procedures in order to ensure the overall hotel services delivery are as per our standard. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

  • Relaxed stay
    Imsojudgingyou
    Southampton, United Kingdom | Sep 29, 2019 | Trip type: Couples

    Fabulous hotel, though a confusing layout to begin with. Once you get over that though, it is a wonderful peaceful haven in the middle of a bustling city. In the best location, with access to private gardens and public park. Service was exemplary, staff plentiful and eager to assist.

  • Relaxed stay
    Imsojudgingyou
    Southampton, United Kingdom | Sep 29, 2019 | Trip type: Couples

    Fabulous hotel, though a confusing layout to begin with. Once you get over that though, it is a wonderful peaceful haven in the middle of a bustling city. In the best location, with access to private gardens and public park. Service was exemplary, staff plentiful and eager to assist.

    PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

    Thank you for stay with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip. :) Best regards

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Pan Pacific Hotel Suzhou

    • The picturesque Pan Pacific Suzhou (Suzhou Wugong Fantaipingyang Jiudian) offers easy access to the city's major tourist sites including Taihu Lake, Hanshan Temple and its many classical Chinese gardens, just a 1-hour drive or 30-minute train ride from Shanghai. Designed to reflect the exquisite features of Suzhou's famous gardens this beautiful Suzhou hotel's architecture features sweeping upturned eaves, arched bridges, rushing water and towers. Guests can enjoy free access to the Pan Gate scenic area through the hotel gardens.

      Despite the traditional architecture of the hotel, the guestrooms of this hotel deliver a contemporary style that, although it may be opposite to the exterior structure, matches harmoniously. Rooms are equipped with the basic amenities and the more deluxe rooms offer complimentary Internet access.

      Both Chinese and Western cuisine are available on site with Hai Tien Lo serving authentic Cantonese fare, dim sum and local Suzhou specialties. Looking out over the green surroundings is the Garden Brasserie which serves a wide selection of Western and Asian dishes and an Italian restaurant offers Italian fusion cuisine prepared from fresh ingredients.

      Business guests can breathe easy: this Suzhou hotel has a business center that provides professional services to assist with any business traveler's office needs. In addition, conference and meeting rooms are open, with a staff that ready to help develop any guest's event.

      As for relaxation, guests can certainly take it easy. There are both indoor and outdoor pools to take advantage of, either for a good work out or for a relaxing dip, a fitness center to help guests stay fit and the St. Gregory Spa, in which guests can be pampered to their heart's content.

    • Pan Pacific Suzhou Hotel Suzhou
    • Sheraton Suzhou Hotel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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