Kempinski Hotel Suzhou
(5/5 by China National Tourism Administration)

Nearby: Shiquan Street, Master-of-Nets Garden, Master-of-Nets Garden show on map

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Last booking: 7 hours ago

Ranked #21 Hotel in Suzhou

Rated by 504 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Very nice but away from things"Aug 17, 2015
  • "Great view and an awesome hotel"Aug 4, 2015
  • "Again somewhat dissapointing"Jun 13, 2015

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

No booking fees. Best price guaranteed Availability at Kempinski Hotel Suzhou

Room type # of guests in room  
Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)

Panoramic Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Golf View

1 King Bed or 2 Single Beds

Sleeps 3 guests (up to 2 children)

Executive Lake View

1 King Bed or 2 Single Beds

Sleeps 3 guests (up to 2 children)

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Over 504 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
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Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

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Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

11.2 km (7.0 miles) drive (21 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Kempinski Hotel Suzhou

  • No.1 Guobin Road, Suzhou Industrial Park, Suzhou, China

Kempinski Hotel Suzhou

What's In the Hotel

    • Free WiFi
    • Self Parking (Surcharge)
    • Self Parking (Surcharge)
    • Shopping on Site
    • Smoke-free Property
    • Elevator
    • Designated Smoking Areas
    • Porter & Bellhop
    • Lobby Television
    • Number of restaurants - 3
    • Total number of rooms - 458
    • Number of floors - 23
    • Number of buildings/towers - 1
    • Airport Transportation (Surcharge)
    • Laundry Facilities
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference space size (feet) - 31646
    • Conference space size (meters) - 2940
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Area Shuttle (Surcharge)
    • Sauna
    • Number of spa tubs - 10
    • Spa
    • Hair Salon
    • Grocery/Convenience Store
    • Library
    • Swim-up Bar
    • Poolside Bar
    • Bar & Lounge
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Garden
    • Picnic Area
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Air Conditioning
    • Partially Open Bathroom
    • show more
    • Separate Lounge Area
    • Crib
    • Down Comforter
    • Extra Bed Available
    • Slippers
    • Sofa Bed
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Lanai
    • Access via Exterior Corridors
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Dial-Up Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Rainfall Shower
    • Bidet
    • Hypo-Allergenic Bedding
    • Sleep Number by Select Comfort Mattress
    • Phone
    • Video Game Console in the Room
    • show more
    • HDTV
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Separate Dining Area
    • In-Room Childcare/Babysitting
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥159.00 ($24.87) per person (approximately)
      • ¥345.00 ($53.97) per night
      • ¥345.00 ($53.97) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Kempinski Hotel Suzhou

  • Very nice but away from things
    Tom V
    Vancouver, Canada | Aug 17, 2015 | Trip type: Business

    Stayed here twice in the last couple of years. Hotel is in a park like setting. Long driveway up to the hotel, takes about ten minutes to walk to the street outside of the park. Looks like a very exclusive area. You need a car, there is nothing in walking distance. Rooms and bathrooms are large and very nice. The lobby is huge and very impressive. The bar is great and overlooks the lake. Breakfast is outstanding with a great view of the lake. Pool is almost olympics sized. Check-in took very long for me and all of my colleagues. Must have been close to ten minutes.

  • Great view and an awesome hotel
    Shanghai, China | Aug 4, 2015 | Trip type: Business

    Stayed there for two days, during a conference! Lucky me, got a room on the top floor!
    The food is nice! Better than other hotels in Suzhou, but one step behind shangrila.
    Nice buffet and very spacious room!
    Clean and you get a view of the lake or the golf club.
    Loved the ambience.
    You might enjoy a dinner by the lakeside, a romantic place. Or a beer from the Paul.... Sorry forgot the whole name, but it's pure authentic Deutsch.
    The service is good! Staff is friendly and English speaking! Be it a bellboy or the reception! They speak English

  • Again somewhat dissapointing
    Jun 13, 2015 | Trip type: Business

    I stayed here for the second time in about 3 months. The location is convenient for me. I was hoping my first visit was an exception, but it seemed not.
    As for the rooms and general areas, they are very spacious and comfortable. The gym is well equipped. Food is at best average.
    The English of the staff is really insufficient for an international 5 star hotel. You may expect the head waiter to speak reasonable English.
    Cleaning could be better. Again my top level shelf was full of dust. My shirts did not get dirty as i was warned by my previous visit!
    As last time, the shampoo and other items had their expiry date from mid 2014.
    So the issues I experienced last time seem to be not an exception.
    Will probably look for an alternative next time.

  • Nice hotel but needs some help
    Aaron R
    Shanghai, Shanghai, China | Apr 28, 2015 | Trip type: Business

    I came into Suzhou today on business with a set schedule based on the hotel front desk staffs information regarding length of time from the north train station to the hotel. I was disappointed to learn that the information was incorrect which cost me about two hours of needed time in Suzhou. The staff was friendly enough but it seemed to me they could speak out pre learned English phrases but could not respond when asked a question.
    Even switching to Chinese proved a bit pointless as their eyes glazed over a bit with disbelief that I could speak to them in Chinese.
    Ok the positives. The hotel is located in a beautiful area overlooking a golf course and I can only imagine how relaxing it might be to stay here. Again, staff is friendly and warm which is a nice change Overall however I would say service wise they need to work on a few things especially as a Kempinski brand hotel

  • Well done for conference
    Johnson City, Tennessee | Mar 27, 2015 | Trip type: Business

    Was here for a conference and found the staff had everything well done. Rooms were large and clean. Meeting rooms and business needs were well taken care of and the staff was very helpful to our needs. The flow at lunch went very well considering the large crowd. Overall very good.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Kempinski Hotel Suzhou

    • Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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