Kempinski Hotel Suzhou
(5/5 by China National Tourism Administration)

Nearby: Shiquan Street, Master-of-Nets Garden, Master-of-Nets Garden show on map

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Ranked #21 Hotel in Suzhou

Rated by 504 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Great service!"Jun 16, 2019
  • "meeting"May 17, 2019
  • "Utmost enjoyable - in all aspects!"May 14, 2019

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant


No booking fees. Best price guaranteed Availability at Kempinski Hotel Suzhou


Room type # of guests in room  
Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 1 child)

Panoramic Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Executive Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Executive Golf View

1 King Bed or 2 Single Beds

Sleeps 3 guests (up to 2 children)

Executive Lake View

1 King Bed or 2 Single Beds

Sleeps 3 guests (up to 2 children)


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Over 504 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!



Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

Free

China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


11.2 km (7.0 miles) drive (21 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Kempinski Hotel Suzhou

  • No.1 Guobin Road, Suzhou Industrial Park, Suzhou, China

Kempinski Hotel Suzhou


What's In the Hotel

    • Free WiFi
    • Self Parking (Surcharge)
    • Self Parking (Surcharge)
    • Shopping on Site
    • Smoke-free Property
    • Elevator
    • Designated Smoking Areas
    • Porter & Bellhop
    • Lobby Television
    • Number of restaurants - 3
    • Total number of rooms - 458
    • Number of floors - 23
    • Number of buildings/towers - 1
    • Airport Transportation (Surcharge)
    • Laundry Facilities
    • show more
    • Dry Cleaning & Laundry Service
    • Multilingual Staff
    • Childcare
    • Luggage Storage
    • 24-Hour Business Center
    • Conference space size (feet) - 31646
    • Conference space size (meters) - 2940
    • Conference Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Spa on Site
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-in
    • Express Check-out
    • Area Shuttle (Surcharge)
    • Sauna
    • Number of spa tubs - 10
    • Spa
    • Hair Salon
    • Grocery/Convenience Store
    • Library
    • Swim-up Bar
    • Poolside Bar
    • Bar & Lounge
    • Coffee/Tea In Lobby
    • Barbecue Grill
    • Garden
    • Picnic Area
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Air Conditioning
    • Partially Open Bathroom
    • show more
    • Separate Lounge Area
    • Crib
    • Down Comforter
    • Extra Bed Available
    • Slippers
    • Sofa Bed
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Lanai
    • Access via Exterior Corridors
    • Blackout Curtains
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Dial-Up Internet (Surcharge)
    • Complimentary Toiletries
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Rainfall Shower
    • Bidet
    • Hypo-Allergenic Bedding
    • Sleep Number by Select Comfort Mattress
    • Phone
    • Video Game Console in the Room
    • show more
    • HDTV
    • LCD TV
    • Satellite TV Service
    • Coffee/Tea Maker
    • Separate Dining Area
    • In-Room Childcare/Babysitting
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Children are welcome
    Cribs (infant beds) are available
      • ¥159.00 ($24.87) per person (approximately)
      • ¥345.00 ($53.97) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Kempinski Hotel Suzhou

  • Great service!
    Violoncellopiano
    Jun 16, 2019 | Trip type: Family

    My family was greeted extremely well at the reception desk by Emily Zhang and Amy Hong who did not hesitate to give us extra information and were very friendly and accommodating and efficient! I don’t hesitate to recommend the Kempinski Suzhou to my family members and business colleagues! Excellent stay and staff! I hope the class will stay the same and the staff will also stay equally polite and professional! Nice nice nice!nice!nice!nice!
    I will come back again and meet them!!!!!!!!!

    Inspire43809052514, 公关经理 at Kempinski Hotel Suzhou, responded to this review

    Dear Violoncellopiano,

    Thank you very much for the detailed feedback.

    We are happy and proud that we could meet and even exceed your expectations. At Kempinski, we value truly personalised service and providing the best possible stay experience for our guests. Catering for guests with allergies is of utmost importance for us, and we are are delighted our service attentiveness ensured your well-being while not compromising on the culinary experience.

    Furthermore, we also appreciate your kind words on the health club. Since it was under maintenance during your stay, it is reassuring to hear that the swimming pool transfer worked flawlessly.

    We warmly welcome you back to our hotel soon to experience the 50 meter indoor swimming pool at your next stay.

    With best regards
    Kempinski Hotel Suzhou

  • meeting
    virginia y
    May 17, 2019 | Trip type: Business

    Very good service and view, especially impressed by Edward’s service and recommendations for Suzhou food and places to check it out! Very good experience and will come back again, as well as recommend to my friends!

    Inspire43809052514, 公关经理 at Kempinski Hotel Suzhou, responded to this review

    Dear Virginia,

    Thank you for sharing your experience at our hotel with the TripAdvisor community.

    We highly appreciate it to see that our work pays off and that we provided an enjoyable stay for you. We will gladly share your kind words with our team.

    Hope to welcome you to our hotel again soon!

    With best regards

    Eleven Chen
    Kempinski Hotel Suzhou

  • Utmost enjoyable - in all aspects!
    Renate Z
    May 14, 2019 | Trip type: Friends getaway

    First of all, the ambiance is stunning. Enter the hotel and you are overwhelmed by the elegant and spacious lobby. It breathes luxury and well-being. Very friendly and courteous staff make you feel at home from the first moment. Incredible view from the lounge. Most comfortable rooms - also there fantastic views of Suzhou and the park, lake, golf course. Extra large breakfast buffet with a wide choice of western and local food. Very attentive staff. {On a personal note: I am allergic to eggs and I was really surprised how they catered to my special need. One day I chose toast bred on the buffet and took it to my table. Before I could bite into it, the assistant manager of the Seasons Café (his name is Jack Kan) came to me and informed me that this bread was made with eggs and he provided me with an extra basket of bread that I could eat. Now, I have never experienced such an attentive service - I was speechless and really really grateful! Again many many thanks! }.
    Last but not least: high service-level! To compensate for the closed swimming pool due to renovation works they offered to bring the guests in golf-carts to the nearby sister-hotel! A perfect offer for those who love to swim before breakfast like me! So in all - a wonderful and perfect stay!

    Inspire43809052514, 公关经理 at Kempinski Hotel Suzhou, responded to this review

    Dear Renate Z,

    Thank you very much for the detailed feedback.

    We are happy and proud that we could meet and even exceed your expectations. At Kempinski, we value truly personalised service and providing the best possible stay experience for our guests. Catering for guests with allergies is of utmost importance for us, and we are are delighted our service attentiveness ensured your well-being while not compromising on the culinary experience.

    Furthermore, we also appreciate your kind words on the health club. Since it was under maintenance during your stay, it is reassuring to hear that the swimming pool transfer worked flawlessly.

    We warmly welcome you back to our hotel soon to experience the 50 meter indoor swimming pool at your next stay.

    With best regards

    Eleven Chen
    Kempinski Hotel Suzhou

  • Utmost enjoyable - in all aspects!
    Renate Z
    May 14, 2019 | Trip type: Friends getaway

    First of all, the ambiance is stunning. Enter the hotel and you are overwhelmed by the elegant and spacious lobby. It breathes luxury and well-being. Very friendly and courteous staff make you feel at home from the first moment. Incredible view from the lounge. Most comfortable rooms - also there fantastic views of Suzhou and the park, lake, golf course. Extra large breakfast buffet with a wide choice of western and local food. Very attentive staff. {On a personal note: I am allergic to eggs and I was really surprised how they catered to my special need. One day I chose toast bred on the buffet and took it to my table. Before I could bite into it, the assistant manager of the Seasons Café (his name is Jack Kan) came to me and informed me that this bread was made with eggs and he provided me with an extra basket of bread that I could eat. Now, I have never experienced such an attentive service - I was speechless and really really grateful! Again many many thanks! }.
    Last but not least: high service-level! To compensate for the closed swimming pool due to renovation works they offered to bring the guests in golf-carts to the nearby sister-hotel! A perfect offer for those who love to swim before breakfast like me! So in all - a wonderful and perfect stay!

    Inspire43809052514, 公关经理 at Kempinski Hotel Suzhou, responded to this review

    Dear guest,

    Thanks for choosing kempinski Hotel Suzhou! I hope you were enjoy your stay with us. We are looking forward to seeing you again.

    Kempinski Hotel Suzhou

  • A wonderful stay with attentive staff and great food
    Melandi17
    May 13, 2019 | Trip type: Friends getaway

    Our stay was very enjoyable and just perfect. The staff was at all times very friendly and helpful, especially Amur and Susan made our evenings at the Paulaner restaurant a lovely experience and we also enjoyed the delicious food there very much. The hotel overall is very spacious and spreads a calm atmosphere, together with its location and the great views of Suzhou. We loved it!

    Inspire43809052514, 公关经理 at Kempinski Hotel Suzhou, responded to this review

    Dear Melandi,

    Thank you very much for sharing your experience.

    We are delighted to hear that you enjoyed your stay with us in Suzhou and also had a chance to indulge in the authentic German food of our Paulaner Bräuhaus. Also we appreciate it that you highlighted our hotel's location and atmosphere. I will forward your compliments regarding the service provided by my colleagues.

    With best regards

    Eleven Chen
    Kempinski Hotel Suzhou

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Kempinski Hotel Suzhou

    • Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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