Marriott Hotel Suzhou
(4.5/5 by China National Tourism Administration)

Nearby: Hanshan Temple, Xiyuan Temple of Suzhou, Liu Lingering Garden show on map

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Ranked #14 Hotel in Suzhou

Rated by 416 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "Banana-drama 香蕉 剧场"Jan 13, 2018
  • "Great hotel in Suzhou city"Jan 12, 2018
  • "Very friendly and helpful staff in executive lounge!"Dec 20, 2017

Main Features

  • Breakfast

  • Parking

  • Airport Shuttle

  • Business Center

  • Restaurant

  • Pool


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Over 416 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
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How to get to the hotel?


9.0 km (5.6 miles) drive (14 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Marriott Hotel Suzhou

  • No.1296 Ganjiang West Road, Suzhou, China
      • Xihuan Road
      • Liu Lingering Garden
      • Hanshan Temple
      • Xiyuan Temple of Suzhou

Marriott Hotel Suzhou


What's In the Hotel

    • Free WiFi
    • Porter & Bellhop
    • Number of restaurants - 6
    • Number of buildings/towers - 1
    • Total number of rooms - 293
    • Number of floors - 48
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • show more
    • Multilingual Staff
    • Luggage Storage
    • Business Center
    • Conference space size (meters) - 1580
    • Meeting Room
    • Conference space size (feet) - 17010
    • Frontdesk Service (24 Hours)
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Sauna
    • Steam Room
    • Spa
    • Breakfast (Surcharge)
    • Bar & Lounge
    • show more
    • Coffee/Tea In Lobby
    • Coffee Shop
    • Garden
    • Chinese
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • Down Comforter
    • Extra Bed Available
    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Soundproofed Rooms
    • Desk
    • Complimentary Newspaper
    • Highspeed Internet (Surcharge)
    • WiFi (Surchage)
    • Iron in Room
    • Separate Bathtub and Shower
    • LCD TV
    • Satellite TV Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Rollaway/extra beds are available
      • ¥158.70 ($24.83) per person (approximately)
      • ¥80.00 ($12.52) per day (rates may vary)
      • ¥155.25 ($24.29) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Marriott Hotel Suzhou

  • Banana-drama 香蕉 剧场
    8EAsTMEETWESt
    Singapore, Singapore | Jan 13, 2018 | Trip type: Business

    No no it is not the pop band Bananarama from the 80s (if you are old enough to know them) but more of a Banana event that tested Marriot Suzhou Hotel service level. However before I start - let me give my Banana rating to them. 1 Banana (give it to the Monkey) to maximum 5 Bananas (Keep it for your healthy body!).
    不,不是八十年代的流行乐队Bananarama(如果你已经够老知道他们的话),而是一个香蕉事件,这个香蕉事件考验了万豪苏州酒店的服务水平。然而,在我开始之前 - 让我给他们香蕉评级。 1香蕉(给猴子吧 )最多5香蕉(给你健康的身体!)。

    Check in is swift - the young reception counter lady was struggling to know the Marriot Membership system slightly if I am eligible for an upgrade, however her neighboring came in an assist her t. So for the good save and swift check I. They have 4 Bananas!

    CheckIn很快 - 年轻的接待处女士正在努力了解万豪会员系统,因为我询问了是否有资格升级,她挣扎了一会, 但是她的同事马上过来给了她的帮助。因为他们的互相帮助和迅速反应,我给他们4个香蕉

    The room on the 37th Level is of decent size like most hotel in China with great view. Amenities are all in place of standard Marriot quality. Room is adequately warm(sometimes too warm) that I need to switched off in a cold 1C weather outside. Internet and wifi is at accpetable speed and stable., I have 3 devices hooked on, no problem! 5 Bananas for this!
    37层的房间和中国的大多数酒店一样大,面积很大。设施都代替标准的万豪品质。房间充足温暖(有时太温暖),我需要在寒冷的1C天气外面关掉。互联网和无线网络速度稳定,我有3个设备,没有问题! 5根香蕉!
    Then came the room cleanings services and I uses their laundry services as well - All is well, so good that I usually I leave a small tips before I go to work every morning. Oh, I stayed here for 6 nights so the room cleaner should felt appreciated of my small gesture. Laundry services is at punctual as they mentioned on the note, collect from your room before 12 noon and same day delivery back in the evening for their normal services. 5 Bananas for these!
    然后来到了房间清洁服务,我也使用他们的洗衣服务 - 一切都很好,太好了,我通常在每天早上上班前留下一些小贴士。哦,我在这里住了6晚,所以房间清洁员应该感激我的小手势。洗衣服务正如记录中提到的那样准时,在中午12点之前从您的房间里收集,当天晚上送到您的正常服务。 5香蕉这些!

    Last but not least - The breakfast everyday - the beginning of life - the meal that starts or break your day - the.... ok enough. Their selection is good, local Chinese, western breakfast meals, fruits juices, decent coffee, enough to have one selection every morning for 5 days without repeating. EXCEPT I cannot find my Apple and Banana to take away! So I asked for it on the way out to have my Banana for the day. I waited near to 10 mins for the Banana - not here. So I told them let me get back to my room and come back down for the banana as my car is waiting outside. Went up and came down and guess what NO BANANA! so i @#$%^&^%$#@ and grumble to them that if they cannot do it let me know and not wasted them, turned and rushed off to the care that has been waiting for 15 mins. Guess what - For the next 5 days they have prepared not 1 but 2 bananas every morning. Now they find out who I am and assist me in anyway I can. We became "friends" where we greet each other every morning and they pass the King Kong the Banana for me to bring to work. This 2 people is Eric and Sally from the Breakfast Restaurant. Well Done. I will give them 5 Bananas despite day 1 no banana.
    最后但并非最不重要 - 每天的早餐 - 生命的开始 - 开始或打破你的一天的一餐 - ....好了。他们的选择是好的,当地的中国,西式早餐,果汁,不错的咖啡,足以有一个选择,可以每隔早上连续5天没有重复。除了我找不到我的苹果和香蕉带走!所以我在出门的时候问了一下我的香蕉。它们让我等,可是大概近10分钟的香蕉都没回来,所以我告诉他们让我回到我的房间拿我的东西在回来拿。 结果上去了 下来了 还是没有。 没有是OK的,不要没有说有嘛, 浪费我时间!所以我@#$%^&^%$#@ @向他们抱怨如果他们做不到,就让我知道,不要浪费时间 ,转过身来就往等待15分钟的司机去了。猜猜看 - 在接下来的5天里,他们每天早上准备的不是1个,而是2个香蕉。现在他们知道我是谁,每天问有什么可以帮助我。我们成了每天早上互相打招呼的“朋友”,他们把香蕉叫给我这个大金刚带去工作。这2人就是在早餐餐厅工作的Eric和Sally。做得好。尽管第一天没有香蕉,但因为他们,我会给他们5个香蕉!

    Overall, not 5 bananas but 4 bananas due to the location as this hotel is situated at the Old City area and most big malls are at the New City area. It is not too far just 30 minutes drive from here.

    总的来说,不是5个香蕉,而是4个香蕉,因为这家酒店位于老城区,大多数大型购物中心位于新城区。距离这里只有30分钟车程,不算太远

  • Great hotel in Suzhou city
    jt8938
    Shanghai, China | Jan 12, 2018 | Trip type: Family

    I have been stayed this hotel just once in December last year. I enjoyed my stay. It is located not far from the center of the city, and not far from a subway station. The room is clean and quiet. The staffs in the executive lounge such as IIena and Dawn are very friendly and helpful. My family had a good time there.

  • Very friendly and helpful staff in executive lounge!
    nning1997
    San Francisco, California | Dec 20, 2017 | Trip type: Business

    I have been this property four or five times in 2017, every time I am visiting CM in Suzhou, I will at least stay in this property for half of my time in this city.

    The staff is extremely friendly and professional, hard working, I am extremely impressed and pleased with the service provided in their executive lounge at 48th floor.

    Afar and Michelle are two sweet hearts, I clearly remember I sometimes went there just a few minutes to their close time at midnight, and they are always patient with me for my needs, always take good care of me, most of the time, always have smiles on their lovely faces even though I could tell they are exhausted after a long day of work.

    The concierge and front desk are also nice, and I have no complaints.

    Thanks again!

    Highly recommend this place!!!



  • Not perfect but still okay to stay next time
    Gorudo
    San Jose, California | Dec 11, 2017 | Trip type: Business

    Room: I checked in the hotel before noon but they gave me a key for executive floor room at 46F. I felt good impression to very friendly front and bell staff. The room has nice view reasonable space and comfortable bed.

    Bathroom:Separated Showerbooth and ToTo deep bathtub.One negative impression from this bathtub was the drain stopper hit my hip and accidentally the drain is stated multiple times. Other than that, I can soakin the deep bathtub everyday.

    Lounge breakfast:They have chef to cook chinese noodle and eggs. There is only one coffee machine at entrance of lounge but usually lounge staff ask you a drink while you are being seated. All over taste is good.

    Lounge standard hours: One senior staff was international level of Marriott however other staffs in lounge were standard skill and hospitality. I was in the lounge for 4 hours after breakfast since house keeping came to clean my room and I need to concentrate my job through my laptop, however no one offered any drink. So I made 4 empty cup of tea during the stay. Off course no one clean up before I left lounge even though so may other customer visited and staff offered coffee or tea every time they showed up. I was so sad and disappointed their ignorance. I didn't totally understand their behavior at all.

    Lounge Cocktail time: Standard variety of cocktail bar station, no sparkling wine but just one white and red wine. There are no cocktail mix. Food presentation is okay but not fancy. Lounge staff check my table frequently to take empty dish away. I can say this is standard Lounge as same as in other countries.

    Restaurant: I missed to use this hotel restaurant even though the rate I booked was including breakfast since I used Lounge instead of restaurant at 1F.

    Spa: I will not use it again. Well a therapist has acceptable technique however her behavior during the session was not totally unacceptable who want to relax before get sleep. What I learn my last 3 massage experience in China hotel Spa were almost same. I decided to stop and leave the session.

    Check out: Very good process and hospitality.

    Other transportation: You need to work at least 5min to get to/from subway station.

    Other restaurant: I was not able to find any local restaurant near the hotel.

    If there is no bad experience at Lounge and Spa, I can rate 4 next time.

    Lewis W, Front Office Manager at Suzhou Marriott Hotel, responded to this review

    Dear Gorudo,

    Thank you for choosing Suzhou Marriott Hotel.

    As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unhappy experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

    Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Suzhou.

    Sincerely,

    LEWIS WANG
    Front Office Manager
    Suzhou Marriott Hotel
    lewis.wang@marriotthotels.com

  • Uneven
    SpyrosSak
    Dec 8, 2017 | Trip type: Business

    Not sure what i think about this hotel. Some things were very good, others not.

    Room was good, modern. TV was not working, but was fixed quickly (though it took 3 trips by different engineers to fix). Bed was really comfortable, and bathroom well designed.

    Breakfast buffet was reasonably extensive, but it was virtually impossible to find someone to bring a cup of coffee, and it was pretty poor when it came. The croissants were more chewy than flaky.

    Dinner in the fancy restaurant was uneven too. Zero atmosphere. The selection was pretty extensive, and the food good, but one dish i wanted was ‘sold out’ the two separate times i ordered it. The waiter was pushy when taking my order, and again virtually impossible to find when i wanted something else. And they brought dessert (fruit) unordered in the middle of dinner.

    I talked to the Concierge three times. On one occasion he was very helpful, knowledgeable, and nice. The other two occasions he (a different guy) was indifferent, dismissive, and appeared to know less about Suzhou than i do ( which is nothing).

    The business lounge on the 48th floor was great, and the staff friendly, knowledgeable, and helpful.

    The massage facilities themselves were really nice, and the prices very reasonable. However the my masseuse was not worth going back to, despite being very friendly.

    As I said earlier, a mixed review.


    Lewis W, Front Office Manager at Suzhou Marriott Hotel, responded to this review

    Dear SpyrosSak,

    Thank you for choosing Suzhou Marriott Hotel.

    As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unhappy experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

    Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Suzhou.

    Sincerely,

    LEWIS WANG
    Front Office Manager
    Suzhou Marriott Hotel
    lewis.wang@marriotthotels.com

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Marriott Hotel Suzhou

    • Experience beautifully elegant stay at Suzhou Marriott Hotel. Featuring sophisticated guest rooms, unrivaled meeting space, business-friendly amenities and outstanding service, this Suzhou hotel's conveniences offer a perfect escape.Located near the new high-tech development zone, and adjacent to the Suzhou Government and Administrative Service Centre, Suzhou Marriott provides easy access to Suzhou International Expo Center and China-Singapore Suzhou Industrial Park. The most striking hotel Suzhou has to offer, guest rooms feature plush bedding, high-speed Internet and full-size desks with ergonomic chairs. Enjoy Asia Bistro and Alto Vino Italian restaurants, indulge in a glass of wine at Pulp Bar, or experience traditional Cantonese cuisine at Man Ho Chinese Restaurants. You can even keep up your workouts in our fitness center, pool or with our in-room exercise packages. A premier business hotel, Suzhou, China, meetings, conferences and tradeshows benefit from 17,000 square feet of flexible space.

    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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