Shangri-La Hotel Suzhou
(4.5/5 by China National Tourism Administration)

Nearby: Candy Land, Hanshan Temple, Xiyuan Temple of Suzhou, Liu Lingering Garden show on map

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Ranked #9 Hotel in Suzhou

Rated by 645 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "A disappointing hotel after four great Shangri-La exeriences in China"Apr 14, 2019
  • "Helpful staff"Apr 4, 2019
  • "As usual excellent stay ay Shangri-La Hotel Suzhou"Mar 20, 2019

Main Features

  • Breakfast

  • Airport Shuttle

  • Family Friendly

  • Business Center

  • Restaurant

  • Pool

No booking fees. Best price guaranteed Availability at Shangri-La Hotel Suzhou

Room type # of guests in room  
Deluxe Room

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Horizon Deluxe

1 King Bed or 2 Twin Beds

Sleeps 3 guests (up to 2 children)

Premier Room

1 King Bed

Sleeps 3 guests (up to 2 children)

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Over 645 travellers chose this hotel at since 2008

FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

Book now to receive these prizes-all three for free!

Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

Book Now and Get Your Must-Have Gifts for Free


Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample


Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample


China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample

How to get to the hotel?

11.3 km (7.0 miles) drive (20 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Shangri-La Hotel Suzhou

  • No.168 Tayuan Road, Suzhou New District, Suzhou, China
      • Tayuan Road
      • Candy Land

Shangri-La Hotel Suzhou

What's In the Hotel

    • Free WiFi
    • Shopping on Site
    • Gift Shop
    • Elevator
    • Designated Smoking Areas
    • Porter & Bellhop
    • Number of meeting rooms - 3
    • Number of floors - 54
    • Total number of rooms - 390
    • Airport Transportation (Surcharge)
    • Concierge Services
    • show more
    • Dry Cleaning & Laundry Service
    • Laundry Facilities
    • Multilingual Staff
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Limo/Town Car Service
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Kid's Pool
    • Sauna
    • Spa
    • Steam Room
    • Spa Tub
    • Tennis on Site
    • Bar & Lounge
    • Coffee Shop
    • Barbecue Grill
    • Garden
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"

Enjoy Your Room

    • Slippers
    • In-Room Safe
    • Free Bottled Water
    • Minibar
    • Desk
    • Free Internet Access
    • Hair Dryer
    • Complimentary Toiletries
    • show more
    • Bathrobes
    • Iron in Room
    • Separate Bathtub and Shower
    • Climate Control
    • Premium TV Channels
    • show more
    • Satellite TV Service
    • Coffee/Tea Maker
    • In-Room Childcare/Babysitting
    • In-Room Massage Service
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Children are welcome
    Cribs (infant beds) are available
      • ¥170.00 ($26.59) per person (approximately)
      • ¥1,100.00 ($172.08) per room (one way)
      • ¥322.00 ($50.37) per night

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

Brought to you by Reviews of Shangri-La Hotel Suzhou

  • A disappointing hotel after four great Shangri-La exeriences in China
    Melbourne, Australia | Apr 14, 2019 | Trip type: Couples

    Our group stayed at Shangri-La hotels throughout China and we were very impressed with the facilities, services and amenities. However this hotel did not really meet the same high standards. The hotel has a commercial look and feel, rather than a hotel for holiday travellers and tourists. The lobby is large, but lacks the style of other Shangri-La properties, especially the area where groups (we were a small group of 12) were processed.

    After a speedy check-in we were able to access our rooms. Perhaps they do not give the newest or freshest of their rooms to group bookings, but we were disappointed. Although it was a good size the colour scheme is dreary, the carpet had a large stain in the middle of the room and furniture looked worn and near the air-conditioning the wallpaper was coming loose from the wall.

    The standard king size bed was comfortable enough, but the bathroom had limited space for putting out toiletries, unlike the other places we had stayed. There is an impressive pool with large spa, well equipped gym.

    There was no key card security in the hotel to limit floor access. There are several restaurants and the breakfast buffet was fine, it's just that the whole place feels tired and less welcoming than the other Shangri-La properties we visited.

    A very short walk away is a shopping complex which had a range of shops (clothing, home furnishings, a pet shop, etc.) and a selection of restaurants.

    It is OK for one night, but if we were travelling on our own we would definitely look for something else.

  • Helpful staff
    Apr 4, 2019 | Trip type: Business

    Ammi is very helpful. She helps me with my travel and very friendly. Definitely recommend.
    The hotel is very nice and clean. The staffs are very professional. I got upgraded to a suite because of my membership status. The reward program is good. You can redeem gifts or hotel night, though the hotel locations are somewhat limited around the world.

  • As usual excellent stay ay Shangri-La Hotel Suzhou
    Mar 20, 2019 | Trip type: Business

    I have been a frequent resident at this hotel for over 10 years now. I recommend staying on the Horizon floors. The Horizon club is really an excellent place to have breakfast or drinks in the evening. Elle made a huge difference during this stay. She really made me feel at home and always greeted me every day she was working. I highly recommend this hotel as the "place to stay" in Suzhou

  • Suzhou-China
    Suzhou, China | Mar 19, 2019

    Very nice place, rooms are clean and the host are nice at check-in/out. They serve good food. Watch your bar bills at the lounge, they itemize your drinks to the ingredients and use top shelf unless told otherwise. The Wi-Fi is not constant (will drop you or not be accessible without notice) ,

  • 苏州香格里拉大酒店
    Jan 26, 2019 | Trip type: Business

    参加公司年度会议,在香格里拉住了四晚。对酒店总体环境,会议设施和服务非常棒。对宾客服务部刘樊都小姐热情的接待服务印象非常深刻,以后再来苏州一定会再回来。ShangriLa hotel has very good meeting facilities and amenities. I met a customer service executive Lisa Liu who rendered very delicate and nice services to me! I will strongly consider to come back here at the next biz visit.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Shangri-La Hotel Suzhou

    • Situated in Suzhou New District commercial area, the Shangri-La Hotel, Suzhou (Suzhou Xianggelila Dajiudian) is not far from the Suzhou Railway Station and top Suzhou sights like the Hanshan Temple, Tiger Hill (Huqiu) and Suzhou Amusement Park.

      This Suzhou hotel offers a variety of rooms and suites with impressive amenities where guests may enjoy magnificent views of the city.

      Diners may enjoy Chinese and International flavors such as Japanese, at the on-site dining outlets.

      Meeting facilities and a business center are available for guests' professional needs. Other offerings include a ticket office and a ticket office.

      When it comes to relaxing, guests can take a refreshing dip in the indoor swimming pool, play tennis, or workout at the gym. For something even more chill, guests can pay a visit to the sauna.

    • Shangri La Hotel Suzhou
    • Shangri La Suzhou
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.

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