Pan Pacific Hotel Xiamen
(5/5 by China National Tourism Administration)

Nearby: Coffee Street, Tasty Life, Zhongshan Road Walking Street, Gulangyu Island show on map

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Ranked #3 Hotel in Xiamen

Rated by 990 Hotel Guests

Top 3 Nationalities of Hotel Guests

Recent Reviews

  • "very good"May 17, 2019
  • "Pretty decent but the pool rules..."May 11, 2019
  • "Lovely stay but.."May 11, 2019

Main Features

  • Internet

  • Breakfast

  • Parking

  • Business Center

  • Restaurant

  • Pool


No booking fees. Best price guaranteed Availability at Pan Pacific Hotel Xiamen


Room type # of guests in room  
Superior Room

1 Double Bed

Sleeps 3 guests (up to 2 children)

Deluxe Room

1 Double Bed

Sleeps 3 guests (up to 2 children)

Pacific Club

1 Double Bed

Sleeps 3 guests (up to 2 children)

Studio Suite

1 King Bed

Sleeps 2 guests (up to 1 child)

Deluxe Room

2 Single Beds

Sleeps 3 guests (up to 2 children)

Pacific Club

2 Single Beds

Sleeps 3 guests (up to 2 children)

Superior Room

2 Single Beds

Sleeps 3 guests (up to 2 children)

One Bedroom Serviced Suite

1 King Bed

Sleeps 3 guests (up to 2 children)

Two Bedroom Serviced Suite

1 King And 2 Single Beds

Sleeps 5 guests (up to 4 children)


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Over 990 travellers chose this hotel at Nehow.com since 2008


FACT-More Than 90% of Travellers Don't Know the Answers to These Basic Questions

  • How do I find my way around?
  • How do I communicate with people?
  • Can I access the Internet and phone?
  • What happens if I get sick?
  • What if I need help?
  • How do I make my trip memorable?

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Everything You Need To Know
  • How should I prepare for my trip?
  • How do I get from the airport to my hotel?
  • What are the most popular tourist destinations?
  • Where can I get some great food?
  • What are the best places to shop?
Nehow: Helping Tourists Discover China Since 2008.
Book with us now and download your free travel guides. Exploring China just got easier and a lot more fun!
Local Guide
  • Your hotel name and address in Chinese
  • Hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel
See sample
Phrasebook
  • English, Pinyin & Mandarin
  • Greetings and useful phrases
  • Pronunciation guide
  • Helpful for:restaurants, shopping, nightlife, health and emergency service & much more...
See sample
China Travel Advice
  • 28 pages on DOs and DON'Ts in China
  • Learn proper etiquette to communicate more effectively with locals
See sample

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Free

Local Guide

Easy To Get Hotel By Taxi, Zero Worry On Getting Lost

  • Your hotel name and address in Chinese
  • Your hotel local phone number
  • Interactive map of attractions & restaurants nearby your hotel

See sample

Free

Phrase Book

Find Your Way with Ease

  • 47 pages of the most frequently used Chinese phrases in English
  • Helpful for: restaurants, shopping, nightlife, health and emergency services & so much more!

See sample

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China Travel Advice

Travel With Confidence in China for Leisure and Business

  • 28 pages on DOs and DON'Ts in China
  • Cultivate better business relations through advice on appropriate behavior
  • Learn proper etiquette to communicate more effectively with locals
  • Immerse yourself in Chinese customs and culture for a richer

See sample



How to get to the hotel?


10.9 km (6.8 miles) drive (21 minutes by taxi*)

*The estimated driving time may vary depends on the traffic status


 
Convenience
Comfort
Cost
Info

    • Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English
    • By getting your free Local Guide and Phrase Book after booking, you’ll be zero worry on getting lost

Location of Pan Pacific Hotel Xiamen

  • No.19 Hubin North Road, Xiamen, China
      • Xiamen Shuzhuang Garden
      • Yuyuan Garden
      • Gulangyu Island
      • Coffee Street
      • Tasty Life

Pan Pacific Hotel Xiamen


What's In the Hotel

    • Free WiFi
    • Free Wired High-speed Internet
    • Safe-deposit Box
    • Shopping on Site
    • show more
    • Gift Shop
    • Elevator
    • Porter & Bellhop
    • Total number of rooms - 354
    • Number of floors - 29
    • Number of buildings/towers - 1
    • Laundry Facilities
    • Dry Cleaning & Laundry Service
    • show more
    • Multilingual Staff
    • Luggage Storage
    • Business Center
    • Meeting Room
    • Frontdesk Service (24 Hours)
    • ATM/Banking
    • Tours/Ticket Assistance
    • Wedding Services
    • Express Check-out
    • Express Check-in
    • Spa
    • Spa Tub
    • Hair Salon
    • Bar & Lounge
    • Snack Bar
    • Outdoor Pool
    • English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services." After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide. Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

Can I store my bags at the hotel before check-in or after check-out?

If the hotel offers a luggage storage service it will be listed under "What's In the Hotel" by "Services"


Enjoy Your Room

    • In-Room Safe
    • Minibar
    • Free Local Calls
    • Blackout Curtains
    • Desk
    • Complimentary Newspaper
    • Free Internet Access
    • Free WiFi
    • Complimentary Toiletries
    • Bathrobes
    • Rainfall Shower
    • Separate Bathtub and Shower
    • Extra Bed Available (Surcharge)
    • Phone
    • Satellite TV Service
    • Coffee/Tea Maker
    • Room Service
    • In-Room Massage Service
    • show more
    • Turndown Service

Good to Know

  • Check in from 2:00 PM
    Check out until 12:00 PM
  • Pets not allowed
  • Rollaway/extra beds are available

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

I want to check out after the stated check-out time. What should I do?

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.



Brought to you by Reviews of Pan Pacific Hotel Xiamen

  • very good
    Echo190516
    May 17, 2019 | Trip type: Family

    十分感谢28楼的服务员,热情大方,帮了我一个大忙。泛太平洋大酒店的服务员素质很好,房间也不错。Panpacific Hotel is really very good. Very good service. I think it’s a right choice. Panpacific Hotel is really very good. Panpacific Hotel is in Xiamen City Fujian Province China.

    PPXMNGRO, Public Relations Manager at Pan Pacific Xiamen, responded to this review

    欢迎阁下选择下榻厦门泛太平洋大酒店,很荣幸收获您此次满意的入住体验。泛太平洋酒店始终秉持着殷勤好客的服务理念,给予每一位客人宾至如归的感受。酒店坐落于厦门市金融中心,毗邻鼓浪屿登岛之地——东渡码头,步行10分钟即可到达。或乘坐酒店提供的每日免费定时穿梭巴士前往。此外,酒店还邻近网红咖啡一条街和酒吧一条街,毗邻狐尾山公园、筼筜湖、白鹭洲公园和海湾公园。出门右拐即可到达“滨北中行”公交站,乘车前往各大旅游景点。酒店拥有354间舒适雅致的客房,高层客房将带您瞰望小城美景及滨海风光,给您带来别样的入住体验。衷心期待您的下次光临,鹭岛欢迎您。

    王福铭,
    助理市场传媒经理

  • Pretty decent but the pool rules...
    Honey_Bear_989
    Shanghai Region, China | May 11, 2019 | Trip type: Business

    First off pretty decent hotel near coffee street and bar street. And Harry who works at concierge was an excellent guy who gave me advance warning about boat tickets to Gulangyu island, he didn’t have to, and then because my WeChat and foreigner ID a little not perfect (I have a long name which many foreigners living in china can tell you about the troubles there), he booked the ticket for me and it took a while but he was super patient and helpful. Pretty cool dude so I recommend 5 stars for the reason this dude. My super stupid handsome muscle bound friend met me for breakfast not wearing a shirt (but he did want to sit outside) got a chastising from the staff but the boss lady manager in the gray suit just laughed it off and said “you can’t do that mister sexy muscles you know better than that” and we went to the pool and she delivered us some coffees. Pretty cool actually. Rules are rules but customers are customers. But then the little pool boy guy, and if you live in china as long as we have, generally there is a stupid rule about wearing pool caps. I get it, it’s some national rule made by some dumb official who just made up a rule based on some scanty facts, but it’s a rule in china. I brought my stupid cap but the first day some marketing photo lady took photos of my fat balding self in the pool sans cap. And it’s a little cold -and it’s an outdoor pool. I can follow the specious logic on indoor pools about hairs on the head going in the pool but the good hotels they either lightly threaten to sell you a swim cap or give you a loaner of a ugly pink swim cap, or turn the blind eye, even more so for the outdoor pool that birds poop in, air pollution settles in or leaves and so on. So 2nd day swimming with mister stupid of no shirts, pool boy gives us the ultimatum no swim cap no swim. He could have just done the blind eye because his desk is far away from the swim area (this is a common technique to avoid the stupid hat rules for outdoor pools) but he got all uppity with the rules. A little boring and then when we just did the normal argument on the logic of the rule and the hair on our backs and chest, he instead doubled down with no “jumping in the pool”. I get it, there are rules but he was a real idiot about it, but I guess Xiamen is a 3rd tier city and this is a fake international hotel so it means the rules are the rules. That was a little disappointing part of the stay. But decent hotel.

    PPXMNGRO, Front Office Manager at Pan Pacific Xiamen, responded to this review

    Dear Guest,

    Thank you for taking a moment to share your experience. Firstly, thanks for your positive comments at our location and concierge service during your stay, we are delighted to learn that our associates Harry gave you a great impression, your positive comments will encourage us a lot. Secondly, we see that we did not make you feel your stay very satisfaction. we apologize for the unhappy experience at swimming pool, we should be more flexible about rigid rules for our guest to show the professional service. As a brand hotel here are really lots of things we need to improve. We will get more training with our team member for the better service. We look forward to welcoming you back to Pan Pacific Xiamen in the not too distant future. Thank you.

    Sincerely Yours,
    Assistant Marcom Manager,
    Eric Wang

  • Lovely stay but..
    GaryTehps91
    Johor Bahru, Malaysia | May 11, 2019 | Trip type: Family

    Initially booked a two-bedroom serviced suite via booking.com. Staff at the front desk especially Miss Emma and Daisy greeted us warmly upon arrival. Everything went on well, except that I was offered an upgrade to the Pacific Club Suite. I was told that the upgrade came with benefits such as access to the private lounge on the highest floor, private breakfast hall, happy hour promotion and late check out till 4pm. In order to be entitled for the upgrade, I was asked to pay an upgrade fee. I told them that the room upgrade wasn't necessary as we'll be out most of the time exploring the city. However, front desk staff kept persuading me to opt for the upgrade to which I repeatedly insisted that I did not want the room upgrade. This went on for about 15-20 minutes and I was getting alittle irritated till finally they relented and said that they will upgrade me to the Pacific Club Suite BUT I will not be entitled to the benefits that came with it. This has led me to suspect that my room could have been mistakenly given to someone else and are they compensating the mistake by offering me a room upgrade. Why is it so difficult for them to just give us the room that we have booked as specified in our booking confirmation? It was already 3 in the afternoon and right after I was given my room cards, I was even told that the suite will only be ready in an hour's time.

    Upon entering the Pacific Club Suite, we notice that something was amiss. Yes, it came with two bedrooms but there wasn't a kitchen, dining hall and washer/dryer facilities. The two-bedroom serviced suite which I have initially booked are equipped with all those as advertised on their website. But all I got was a two bedroom apartment with a living room in between. So how on earth is the room upgrade that I was offered comparable to the one that I have initially booked? I could have gone down to the reception and argued on this but we were just too exhausted from our long flight and we diddn't want this issue to ruin our vacation. Honestly, we felt alittle cheated. Nevertheless, although we have no complains on the room and I'm not trying to be fussy over here but I feel that Pan Pacific being a well established hotel, there should be some integrity and professionalism in this matter. Why is it so hard for the management to just give us the room that we have booked as specified in our booking confirmation? Besides, even if my suspicion that the room was mistakenly given to others or there were probably some issues in that room needed to be rectified and that they could not offer me the room, I don't think it's actually fair for us to be asked to pay an additional fee to be upgraded just in order to enjoy the perks and benefits that came along with the room. I seriously hope that Pan Pacific Management would look into this matter and honour the reservations made by hotel guests.

    Apart from this issue, we had a lovely stay at the hotel. The Pacific Club Suite that we were "supposedly upgraded to" has two bedrooms with a living room in between, and two bathrooms with a bathtub, a super king size bed in one bedroom and two single beds in the other. So basically it was a just a room. Very friendly and hospitable staff. Breakfast was a good spread with a great selection of oriental and western. Hailing a cab at the hotel is not a problem as you can get the hotel concierge to hail one for you.

    Very few eateries and I couldn't find any nearby shopping malls around the hotel as the surroundings I notice are mostly office blocks and government buildings. The nearest restaurants which are mostly high end western are at Yundang Street or locally known as Coffee Street which is about 10 minutes walk away. The International Cruise Terminal which is where you will board the ferry to Gulangyu island is about 5 minutes cab ride away from the hotel which costs about 100rmb. While the famous Zhongshan Pedestrian Shopping Street is about 10-15 minutes cab ride away from the hotel, about 150rmb-200rmb.

    PPXMNGRO, Public Relations Manager at Pan Pacific Xiamen, responded to this review

    Dear Guest,

    Thank you for taking a moment to share your experience. Firstly, thanks for your positive comments to our professional service. We are delighted to learn that our associates Daisy and Emma gave you a great impression, our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. From your comments we see that we did not make you feel your stay very satisfaction. we apologize for the unhappy experience. As a brand hotel here are really lots of things we need to improve. We will double check with your problem issue and get back to you as soon as possible. We look forward to welcoming you back to Pan Pacific Xiamen in the not too distant future. Thank you. Eric Wang, Assistant Marcom Manager

  • Business Trip
    Terry W
    Pine Canyon, United States | May 11, 2019 | Trip type: Business

    Great facility. Staff was very friendly and helpful. Rooms were clean and comfortable. Location was easy to get from place to place. Close to a hillside trail. Great trail. Also close to the river walk, good for a jog.

    PPXMNGRO, Public Relations Manager at Pan Pacific Xiamen, responded to this review

    Dear Guest,

    Thank you for taking a moment to share your experience. Glad to see that you are satisfied with our service during your stay, it will encourage us to take a step further in service. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). As a brand hotel, we still have many things to improve and thanks for your supporting again.We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

    Sincerely Yours,
    Assistant Marcom Manager,
    Eric Wang

  • great service
    beakyu
    May 10, 2019 | Trip type: Business

    We felt welcome by Front Desk staff, the check in was quick and professional, Vera do me a upgrade to the pacific club, fantastic service by the club staff, Emma, Melet, Sunny and other girls provide us memorable experience during our stay. Thank you for you all!

    PPXMNGRO, Public Relations Manager at Pan Pacific Xiamen, responded to this review

    Dear Guest,

    Thank you for taking a moment to share your experience. Glad to see that you are satisfied with our Front Desk service and Club sevice during your stay, it will encourage us to take a step further in service. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. As a brand hotel, we still have many things to improve and thanks for your supporting again.We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

    Sincerely Yours,
    Assistant Marcom Manager,
    Eric Wang

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Additional Information about Pan Pacific Hotel Xiamen

    • Discover 387 contemporary rooms and suites within the 29-storey hotel in the heart of the Xiamen’s financial district, the hotel is only 20 minutes away from Gaoqi International Airport and within walking distance to the business district. Sightseeing attractions including the picturesque Yundang Lake, Gulang Yu Island and the historic Nanputuo Temple are all within close proximity.

    • Pan Pacific Xiamen Hotel Xiamen
    • Xiamen Pan Pacific
    • Sofitel Xiamen
    • Xiamen Sofitel
    • If you represent the official hotel chain or the individual property, you can update the hotel details and promotional offers via the GM Management Form.


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