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Brought to you by Reviews of The Westin Hotel Xian

• Nice Hotel，friendly staff and walking distance to Big goose pagoda！

  lelellx

  Xi'an | Sep 18, 2018 | Trip type: Couples

  Nice Hotel，friendly staff and walking distance to Big goose pagoda. Sightseeing, shopping, restaurant and bars are within walking distance. Staff are very helpful and quite knowledgeable to provide sound advice. I enjoyed my stay a lot

• Amazing Hotel and Amazing Service

  ZRichardT

  Los Angeles, California | Sep 18, 2018 | Trip type: Business

  I stay in hotels 100-125 nights a year and usually stay at Marriott and SPG properties. I have stayed at Westin’s all over the world and this one is a special one! Giving a shout out to Ray Yan that works in concierge. I had a very important package that was supposed to be delivered there a few days earlier but for some reason it was a life saver. He helped me trouble shoot FedEx and got the package right before I needed it. Ray, you are a life saver! This hotel is right next to Wild Goose Pagoda (Dayanta) and has an amazing view of the pagoda in the executive lounge. The room I stayed was also AMAZING filled with cultural appropriate decor. It was perfect for the culture that Xi’An represents. The suite was everything you can want and more. I would definitely stay here again! THANK YOU Ray & Westin Xian!

• Nice experience

  Tomppa H

  Sep 14, 2018 | Trip type: Solo travel

  Check in was a smooth process. I was greeted at the entrance by hotel staff who escorted me to my room immediately. Room was clean, nicely decorated but perhaps slightly worn out. Hotel staff was very polite and helpful throughout my stay, full points to them. The "happy hour" at SPG executive club was a pleasant surprise with tasty snacks and drinks. Breakfast left some room for improvement. I recommend using hotel concierge services for organising airport transportations and trips to see Terracotta warriors. Hotel gym was pretty well equipped, perhaps few machines could be replaced by additional free weights. All in all I was satisfied with my 4 nights stay.

• Xi'an's Best Choice

  MirS130

  Sep 14, 2018 | Trip type: Business

  시안 최고의 선택
  
  ♡ 직원 추천 : Kitty,Tanya, Zoe, 한빛, 이아롱
  
  장점
  1. 깨끗한 방과 욕실 상태 (프리미어 기준)
  - 욕조 있음. 해바라기 샤워대 있음
  - 괜찮은 어미니티. 마우스워시 제공
  - 룸서비스 괜찮음
  
  2. 한국어 직원 있음
  - 여자 직원 두 분이 교대로 로비에서 근무
  
  3. 현지 음식 익숙하지 않다면 최고의 선택
  - 스타벅스, 하겐다즈, 맥도날드. 버거킹, 피자헛, 파파존스, kfc 모두 호텔에서 도보 5분 거리
  
  4. 친절한 직원들
  - 항상 웃음을 잃지 않는 직원들의 친절함 때문에 더욱 편안하게 머무를 수 있었음
  
  5. 공항까지 거리
  - 콜서비스 이용시 남쪽으로 빠져서 외곽 순환 고속도로를 돌면 공항까지 40~45분이면 충분
  
  Xi'an's Best Choice
  
  ♡ Employee recommendation: Kitty, Tanya, Zoe, Hanbit, Iarong
  
  advantage
  1. Clean room and bathroom condition (pre-middle)
  - Having a bathtub. With sunflower shower
  - A good mother. Provide Mouse Wash
  - Room service is OK
  
  2. Has Korean staff
  - Two female employees working in the lobby alternately
  
  3. Choose the best if you are not familiar with local food
  Starbucks, Haagen-Dazs, McDonald's. Burger King, Pizza Hut, Papa Jones, and Kfc are all five minutes walk from the hotel.
  
  4. Kind employees
  - I was able to stay more comfortable because of the kindness of the staff who always smiled
  
  5. Distance to airport
  - 40 to 45 minutes to the airport should be sufficient if you leave south for the call service.

• Ms

  binki1

  Monmouth Junction, New Jersey | Aug 12, 2018 | Trip type: Family

  It is a nice property with a great location. Right across to the big goose pagoda and in heart of Xian which lights up in the evenings. Close to center square. Restaurant offer great food and the staff is great including concierge.

  TheWestinXian, General Manager at The Westin Xian, responded to this review

  Dear binki1
  Thank you for sharing your experience at The Westin Xian.
  With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
  Thank you for staying at The Westin Xian and we hope you choose to stay with us again whenever your travel needs bring you back to Xi'an.
  
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian
  

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