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Brought to you by Reviews of The Westin Hotel Xian

• Absolutely 5 stars!

  Ashlee R

  Dec 4, 2018 | Trip type: Business

  I was a guest of the Westin Xian for 7 days in November when my university attended the National Model United Nations conference. The service was impeccable from the beginning. The concierge was extremely helpful every time we had a question or any concern, and the staff, especially Jonathan and David, were outstanding. The hotel itself is so beautiful and clean. I would recommend this hotel to anyone. Thank you for the wonderful service and experience!

  TheWestinXian, General Manager at The Westin Xi'an, responded to this review

  Dear Ashlee R,
  
  Thank you for staying with us at The Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian

• Great place, great food!

  Mobile56948627158

  Dec 3, 2018 | Trip type: Friends getaway

  First time in Xi'an, well this hotel was the best option within my budget as well as its transportation. Crawling distance to the one of the must see sightseeing, shops, street life. One thing it was ridiculous that there is a kinda big construction going on, but the hotel keeps its good maintenance on nosie prevent. Breakfast was fully equiped with lots of option, what the hotel really excels with was the Japanese restaurant. Good food, good service, the restaurant was somehow cozy and relaxing. Three to four tables if i got it right, was not a stuff of busy but the manager Jay(?) or Jae, outstanding amongst, appreciate for his precious service. With his intermediate(?) Mandarin but fluent English managed to concern about my food allergens. Staff service over all over boundaries of satisfaction. Thank you to the hotel management team for all these operation and hope i could continously see those valued people on my next trip to Xi'an! Thank you Westin Xi'an!

  TheWestinXian, General Manager at The Westin Xi'an, responded to this review

  Dear Mobile56948627158,
  
  Thank you for staying with us at The Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very happy to know that you have enjoyed our Japanese food, and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian
  

• Deal was good. Guest Service Manager Hever Zhang was very caring.

  jatindiya

  Dec 3, 2018 | Trip type: Business

  1. Location is very good. It is in middle of city and easy access for near by places.
  2. Need improvement about guest management by the sales team.
  3. For long stay guest no significant offer except room charges.
  4. House keeping need improvement.
  5.

  TheWestinXian, General Manager at The Westin Xi'an, responded to this review

  Dear jatindiya,
  
  Thank you for selecting The Westin Xian for your recent visit to the ancient city. We are most fortunate to have such a great location. Regarding your suggestions, we will look into them and get improvement.
  If you were to return to Xi’an in the future we do hope to have the opportunity to welcome you back.
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian

• Some things were 5 star and some were 1 star

  emmst5

  Nov 28, 2018 | Trip type: Friends getaway

  A group of us recently stayed here for a conference. We were excited about the prospect of staying in a hotel that received such high ratings on various sites. However, there were elements of this hotel that did not live up to the expectations that the Westin promotes.
  
  Upon check-in we were told that the hotel was fully booked the night before; therefore, our rooms would not be ready until 5:00 pm, even though check-in was 3:00 pm. This seems to be a serious oversight on the part of the hotel. I would think that the front desk staff would have offered us complementary drinks or even SPG reward points for the inconvenience, but that did not happen. Also, the hotel is supposed to provide you with complimentary tickets to the museum in the hotel basement, but that did not occur either.
  
  While we waited for our rooms to be ready, we ventured around the hotel. This is the area where the hotel probably needed some work. The areas around the hotel, particularly the conference rooms were often dirty or unkempt. I think they need to pay extra attention to these areas.
  
  The rooms were very nice, and definitely provide a 5 star feel. The beds were very comfortable and the shower was great! All of the outlets in the room allowed you to plug in your American devices without an adapter. However, one non-smoking room did smell of cigarette smoke.
  
  There is a pricey bar in the lobby of the hotel. I ate dinner here on Thanksgiving, and the food was good, but not for the price. There is a Starbucks connected to the lobby, but it was the Reserve brand, so the coffee was expensive. Also, it didn't open until 8:00 am or later.
  
  The hotel was good for the price, but I was expecting a little more.

  TheWestinXian, General Manager at The Westin Xian, responded to this review

  Dear emmst5,
  
  Thanks for your choice and comments on The Westin Xian. I am glad to hear that you have overall satisfication with us. Regarding about the defects you mentioned we will look into it and action accordingly.
  Thanks again. If you were to return to Xi’an in the future we do hope to have the opportunity to welcome you back.
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian

• Some things were 5 star and some were 1 star

  emmst5

  Nov 28, 2018 | Trip type: Friends getaway

  A group of us recently stayed here for a conference. We were excited about the prospect of staying in a hotel that received such high ratings on various sites. However, there were elements of this hotel that did not live up to the expectations that the Westin promotes.
  
  Upon check-in we were told that the hotel was fully booked the night before; therefore, our rooms would not be ready until 5:00 pm, even though check-in was 3:00 pm. This seems to be a serious oversight on the part of the hotel. I would think that the front desk staff would have offered us complementary drinks or even SPG reward points for the inconvenience, but that did not happen. Also, the hotel is supposed to provide you with complimentary tickets to the museum in the hotel basement, but that did not occur either.
  
  While we waited for our rooms to be ready, we ventured around the hotel. This is the area where the hotel probably needed some work. The areas around the hotel, particularly the conference rooms were often dirty or unkempt. I think they need to pay extra attention to these areas.
  
  The rooms were very nice, and definitely provide a 5 star feel. The beds were very comfortable and the shower was great! All of the outlets in the room allowed you to plug in your American devices without an adapter. However, one non-smoking room did smell of cigarette smoke.
  
  There is a pricey bar in the lobby of the hotel. I ate dinner here on Thanksgiving, and the food was good, but not for the price. There is a Starbucks connected to the lobby, but it was the Reserve brand, so the coffee was expensive. Also, it didn't open until 8:00 am or later.
  
  The hotel was good for the price, but I was expecting a little more.

  TheWestinXian, General Manager at The Westin Xi'an, responded to this review

  Dear emmst5,
  
  Thanks for your choice and comments on The Westin Xian. I am glad to hear that you have overall satisfication with us. Regarding about the defects you mentioned we will look into it and action accordingly.
  Thanks again. If you were to return to Xi’an in the future we do hope to have the opportunity to welcome you back.
  
  Westin – Let’s rise
  
  Patrick Carroll
  General Manager
  The Westin Xian

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