Ranked #29 Hotel in Xian
Rated by 19 Hotel Guests
Top 3 Nationalities of Hotel Guests
- "Excelente Hotel"Jan 16, 2019
- "Exceptional service"Jan 15, 2019
- "A little bit disappointed"Jan 7, 2019
No booking fees. Best price guaranteed Availability at Sofitel Hotel Legend Peoples Grand Xian
|Room type||# of guests in room|
1 King Bed
Sleeps 2 guests (up to 1 child)
1 King Bed
Sleeps 2 guests (up to 1 child)
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How to get to the hotel?
Get to Sofitel Hotel Legend Peoples Grand Xian by taxi
It usually takes at least half an hour to get a taxi at the airport because of the long waiting queue
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:
- most taxi cars are very old which makes the cleanliness is not at a high standard
- most drivers cannot speak English, the communicate with the driver is hard
The average price of Xian taxi is about CNY 25 - CNY 50 ($3.91 - $7.82) per 10km (6.25 miles) (the price may vary depends on the traffic status)
Get to Sofitel Hotel Legend Peoples Grand Xian by subway
It usually takes about 30 minutes to get to the airport subway station after check out from the custom. Travelers may need to exchange many subway stations to the nearest subway station to the hotel. After that, finding a best way to the hotel from the nearest subway station is also a problem for some travelers
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 50 ($7.82)
The nearest subway station to the hotel is:Wulukou
The distance between Wulukou station to Sofitel Hotel Legend Peoples Grand Xian is 1.05 km (0.66 miles)
Get to Sofitel Hotel Legend Peoples Grand Xian by hotel shuttle bus
The door-to-door pick up service offered by Sofitel Hotel Legend Peoples Grand Xian is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Sofitel Hotel Legend Peoples Grand Xian is ABC
After finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page
Get to Sofitel Hotel Legend Peoples Grand Xian by using Nehow Pickup Service
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).
The cost of Nehow Pickup Service is from ￥281.19 ($43.99) per vehicle (one way)
After you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page
Location of Sofitel Hotel Legend Peoples Grand Xian
- No.319 Dongxin Street, Xian, China
- Xian Railway Station
- Shaanxi Youth Folk Arts Club
- Xi'an City Wall
- Muslim Quarter
- Ancient Wall of South Gate of Yan'an
- Muslim market
What's In the Hotel
- Free WiFi
- Free Wired High-speed Internet
- RV, Bus, Truck Parking
- Lobby Newspaper
- Safe-deposit Box show more
- Gift Shop
- Computer Station
- Designated Smoking Areas
- Porter & Bellhop
- Total number of rooms - 71
- Number of floors - 7
- Concierge Services
- Dry Cleaning & Laundry Service show more
- Multilingual Staff
- Childcare (Surcharge)
- Luggage Storage
- Business Center
- Meeting Room
- Conference Center
- Frontdesk Service (24 Hours)
- Limo/Town Car Service
- Tours/Ticket Assistance
- Wedding Services
- Express Check-out
- Express Check-in
- Indoor Pool
- Fitness Facilities show more
- Spa Tub
- Hair Salon
- Grocery/Convenience Store
- Billiards Tale
- Game Room
- Bar & Lounge
- Garden show more
- Picnic Area
Enjoy Your Room
- Air Conditioning
- Private Bathroom show more
- Connecting Rooms
- Down Comforter
- Extra Bed Available
- In-Room Safe
- Free Minibar Items
- Free Bottled Water
- Blackout Curtains
- Complimentary Newspaper
- Free Internet Access
- Free WiFi
- Hair Dryer
- Deep Soaking Bathtub show more
- Designer Toiletries
- Complimentary Toiletries
- Hydro-Massage Shower
- Rainfall Shower
- Separate Bathtub and Shower
- Premium Bedding
- Pillow Menu
- iPod Docking Station show more
- Pay Movies
- Climate Control
- Flat-Panel TV
- Premium TV Channels
- Satellite TV Service
- Coffee/Tea Maker
- Room Service
- Daily Housekeeping show more
- In-Room Childcare/Babysitting
- Turndown Service
Good to Know
Check in from 2:00 PM
Check out until 12:00 PM
Children are welcome
Cribs (infant beds) are available
Brought to you by Reviews of Sofitel Hotel Legend Peoples Grand Xian
Regina LAlbufeira, Portugal | Jan 16, 2019 | Trip type: Family
On our visit to China we stayed at Sofitel Legend in Xian.
This is an outstanding top class hotel! From check-in to check-out 3 days later everyone was most welcoming. The room was most comfortable with top service. Every evening there was some tasty cookies awaiting on our return from tours.
The one suggestion: Maybe there could be more lighting in the exterior of hotel entrance.
I would no doubt stay at Sofitel Legend again
hfbooShanghai, China | Jan 15, 2019 | Trip type: Couples
We had a wonderful stay at this amazing hotel. The service level is top-notch and room is exceptionally clean. The hotel is within walking distance to many eating places. Would definitely choose this hotel again should we ever return to Xian.
A little bit disappointed
XiafeiCJan 7, 2019 | Trip type: Family
I was little bit disappointed. Maybe I had too high expectation prior my arrival since it is Sofitel Legend and maybe I had lots of good experiences as a Fairmont platinum. When I tried to check in around 3ish, I was told my room was not ready. My son and I were still suffering from jet leg and sitting in the sofa waiting silly. Then I requested a taxi going out since I was not sure when the room was ready. After another 10 minutes without any result, I went to inquire about the status. I was told taxi was not available since it was a rush time. Actually, I would be happily accepting more expensive options like Quick Cab, Special cab or even hotel car arrangement. But there was no communication in term of that.
After I came back after dinner with friends and unloaded my luggage’s, I was offered room upgrade. It was really a nice gesture. But I would appreciate more if it was offered when I checked in.
The choices of breakfast were adequate. They even have some special local foods made to order. But the taste was just okay.
Overall, I didn’t feel Sofitel Legend stands out as being promoted. Maybe I will try out another location to feel the legendary essence.SofitelXian, Guest Experience Manager at Sofitel Legend Peoples Grand Hotel Xian, responded to this review
Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and providing us with the gift of feedback.
We are very sorry to know that the stay didn't meet your expectation, and sincerely thank you for pointing out our areas for improvement, especially in service. The hotel management has had a serious discussion on your feedback on the arrvial experience as well as on food. Please be rest assured that our efforts in striving for excellent guest experience never stop.
Once again, thank you for sharing your experience with us, and we sincerely wish that we would have the opportunity to welcome you again in the future.
Guest Experience Manager
Small intimate hotel
HotspiceAustraliaAustralia | Jan 6, 2019 | Trip type: Family
Checked in over the New Year for 3 nights. We moved from Sofitel Renmin Square to Legend hoping it’d be something special.
Check in was by the ‘butlers’, no other reception desk. I must admit I was a little disappointed. The club lounge was actually the small lobby bar. Time was only from 5:30-7:30 pm. Food was very limited and often run out. Buffet breakfast was held in their Italian restaurant. Small but adequate. Smoked salmon was served. Didn’t like that you had to order your eggs or noodles through the waiters as it was very slow service. Food selection was better at Renmin Square. However, the food often run out and it takes them sometime to refill. The feeling was thriftiness which certainly doesn’t suit a 5 star super luxurious brand. The Renmin Square hotel felt generous. I liked the layout and decor of the hotel room better than Renmin Square. Because of its size, you’re greeted whenever you step into the little lobby. It’s a nice feeling. We purchased the Tang Dynasty Show tickets from them even though it was more expensive thinking that we’d get good seats but they had to call the agent from Renmin Square. When we arrived to the venue, it was a big mess and we had to collect our tickets. The counter could not find our booking number and so handed us the cheapest seats. Dingyi, my driver for the day has offered me a cheaper price which included transport to and fro.
You can make use of all the Accor hotels facilities in Renmin Square being in Legend but not vice versa. Unfortunately we missed checking out the bar (no free welcome drinks l). We had hoped to have a nice New Year’s Eve dinner but there wasn’t anything special. You are invited to go on a short tour which we couldn’t make. We missed their evening cocktails, very limited food (loved the Kunming Sofitel selections).
Perhaps my expectation was too high so a little disappointed in the hotel.SofitelXian, Guest Experience Manager at Sofitel Legend Peoples Grand Hotel Xian, responded to this review
Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and taking the time to share your experience with us.
We are sorry to know that the stay didn't meet your expectation, and thank you for pointing out our areas for improvement especially your comment on the food slection and refill speed. Hotel management pays high attention to your comments and please be rest assured that our efforts in striving for excellent guest experience never stop.
For the Tang Dynasty Show experience that you mentioned, the price that you paid to our partner was exactly same as the price if you purchase at Tang Dynasty. According to my investigation, you were escorted by a staff of Tang Dynasty to the best seat within the range of your ticket price. Nevertheless, we totally understand your feeling, and we have already discussed your comments with the travel agent.
Once again, thank you for your review.
Guest Experience Manager
Gorgeous, luxurious rooms & interior but customer service could be more personable
marcryuSingapore, Singapore | Jan 5, 2019 | Trip type: Couples
We stayed 3 nights in a Premium Room. The room was spacious and well thought-out with good interior detailing and the finishes were decent. Lanvin amenities, evian bottled water, nightly turn-down service and the very comfy bedroom slippers and evening cocktails in the lobby bar were a nice touch. Room facilities, like ample charging ports, were well thought-out. The only qualm I have was the light from the touch panels by the bedside. Although the lights were all off, there was still too much light glowing from the touch panels and we couldn't figure out if it could be turned off.
CUSTOMER SERVICE ACCOLADES & IMPROVEMENT
The lady who checked us in on the first day was professional and nice. So was the tall, older gentleman at the concierge, he had a genuine and kind smile which was always a welcome. We would also like to thank the gentleman who brought us our luggage and who gave us advice (contrary to the the check-in desk's advice) to take a cab instead of the metro to the North Xi'an Station. He even arranged a taxi for us at 7am and ensure we were on time to the station. This is THE WAY in terms of customer service, looking to service from the perspective of the guests and anticipating their needs.
Although the staff in the Sofitel Legend were competent, professional and attentive, we often felt uncomfortable when they approached or greeted us, as it felt very official and stoic; and their awkwardness in trying to do their best was obvious. Perhaps it could be good to engage guests in more genuine and warm conversations, like talking to friends and asking about their day or plans.
MINI BAR SNAFU
Although the mini-bar was free, we were informed that it was only for the first consumption (despite the number of nights we stayed), if items were consumed after replenishment, they will be charged accordingly. This was a tad odd. It's a small amount so we didn't really care, but considering we booked it for 3 nights, we would have expected the mini-bar to be refreshed for free daily. Anyway, wasn't that much of a big deal but it was more a matter of principle.
SWIMMING POOL/GYM CHANGING ROOM/LOCKER
For a hotel of this calibre, we were surprised to find that there was no changing room or locker room for the gym or swimming pool. The facilities were side by side. Although the gym facilities were ok, it was small and definitely not big enough during peak periods. It seemed like it was added on as an after thought. For the swimming pool, we were eager to take a dip BUT realised there wasn't any changing room for us to get out of our wet swimwear. This would mean that after taking a swim, we couldn't change out of our wet trunks, had to walk pass the main lobby to get back to our room, leaving a trail of pool water. We didn't fancy wearing a robe down as well as there was no separate access to the gym except via the main lobby lifts. So we decided NOT to swim, which was a pity as the pool looked great!
This is definitely a design oversight with regards to a luxury hotel experience. We don't think much can be done considering it was transformed from a government office to a hotel.
All in all, it was nice to have experienced this hotel, to wander in the hotel's museum and marvel at its role in history since it was built in the 50s. It being one of the 5 Sofitel Legends in the world, it would be great if it could truly live up to its potential.SofitelXian, Guest Experience Manager at Sofitel Legend Peoples Grand Hotel Xian, responded to this review
Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of this detailed and comprehensive review.
We are very sorry to know that the stay was less than perfect, and thank you for pointing out our areas for improvement, especially in service. Hotel management and the whole team pay high attention to your feedback, and please be rest assured that our efforts in pursuing excellent guest experience will never stop.
Once again, thank you for sharing your experience with us, and we look forward to having the opportunity to welcome you again in the future.
Guest Experience Manager
Additional Information about Sofitel Hotel Legend Peoples Grand Xian
The Sofitel Legend People's Grand Hotel Xi'an originally opened in 1953 as a state-run hotel for visiting Chinese leaders and foreign dignitaries. Guests have included former Chinese Premier Zhou Enlai, French President Francois Mitterrand and US diplomat Henry Kissinger. After extensive renovation and preparation over the past 28 months, the 71 rooms and suites include Hermes toiletries and French-designed floral arrangements along with a personalized butler service. Set within 40,000m² of landscaped gardens in the city's Renmin Square, the hotel offers a range of luxury facilities including include a private health club, swimming pool and spa, an authentic Italian restaurant, an exclusive top-floor Louis XIII Bar and a private museum. All-weather links provide easy access to the neighboring Convention Centre and Grand Theatre. Sofitel Legend People's Grand Hotel Xi'an becomes the first Sofitel Legend hotel in China and only the second in Asia.
- Sofitel Legend Peoples Grand Hotel Xian China/Shaanxi
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